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Technology Services Manager Jobs in Raleigh, NC (NOW HIRING)

Infojini Inc

IT Project Manager

Raleigh, NC

$95K - $113K/yr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Project Manager Location: Raleigh, NC Duration: 12 months contract Client: Direct Client ...

JF

IT Manager

Morrisville, NC · On-site

$80K - $100K/yr

The IT Manager is responsible for supporting enterprise IT operations and driving successful system ... Manage Microsoft 365 services including Exchange Online, SharePoint, Teams, and security/compliance ...

ATIA Ltd

HR Manager - Internship

Chapel Hill, NC

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

Allbridge

Manager, IT Infrastructure

Raleigh, NC · On-site

Directly manage the IT Cloud Administrator and Service Desk Engineer -- providing direction, mentorship, performance feedback, and professional development. * Establish and maintain team standards ...

Tech Marketing

IT Service Desk lead

Durham, NC

... offers services in IT staffing, Mobile development, Web development and Cloud computing. US ... Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408 ...

Infojini Inc

PROJECT MANAGER

Raleigh, NC · On-site

Infojini Inc is a full service IT consulting firm recognized as one of the fastest growing IT services and software development companies. They are seeking a Project Manager responsible for ...

WCPSS

Secretary - Chief Technology Officer

Cary, NC

... management, and customer service. Anticipates needs, prioritizes competing demands, and ensures ... Manages and maintains the Chief Technology Officer's (CTO) calendar and schedule. * Coordinates ...

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Technology Services Manager information

See Raleigh, NC salary details

$30.4K

$74K

$151.5K

How much do technology services manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for technology services manager in Raleigh, NC is $74,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $82,200.00 per year, depending on experience, location, and employer.

What is a technology services manager?

A technology services manager oversees the planning, implementation, and maintenance of an organization’s IT services and infrastructure. They coordinate technical teams, manage service delivery, and ensure systems meet business needs, often requiring knowledge of ITIL practices and relevant certifications. Strong leadership and communication skills are essential for success in this role.

What job makes $10,000 a month without a degree?

A Technology Services Manager can earn $10,000 or more per month through experience, technical skills, and leadership in IT environments. High salaries are often associated with managing complex systems, overseeing teams, and possessing certifications like PMP or ITIL, without necessarily requiring a college degree.

What does a Technology Services Manager do?

A Technology Services Manager oversees the planning, implementation, and maintenance of an organization’s technology infrastructure and services. They manage IT support teams, coordinate technology projects, ensure service quality, and act as a bridge between technical staff and business units. Their responsibilities may include optimizing IT processes, managing vendor relationships, and ensuring compliance with security protocols. Ultimately, they aim to align technology services with business goals while maintaining efficient and reliable IT operations.

How does a Technology Services Manager typically collaborate with other departments within an organization?

Technology Services Managers frequently work cross-functionally, partnering with departments such as Operations, Human Resources, and Finance to understand their technology needs and ensure seamless service delivery. They coordinate with project managers and IT teams to implement new systems and resolve issues, while also communicating updates and potential impacts to stakeholders. This role requires strong interpersonal skills and the ability to translate technical concepts for non-technical colleagues, fostering a collaborative environment that supports organizational goals.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior technology executives, including Chief Technology Officers (CTOs) and Chief Information Officers (CIOs), can earn $500,000 or more annually, especially in large corporations or tech firms. These positions typically require extensive experience, advanced skills in leadership and strategic planning, and often involve stock options or bonuses that contribute to total compensation.

What are the key skills and qualifications needed to thrive as a Technology Services Manager, and why are they important?

To thrive as a Technology Services Manager, you need a strong background in IT service management, project leadership, and a relevant degree or certifications such as ITIL or PMP. Familiarity with enterprise IT systems, ticketing platforms, cloud services, and monitoring tools is typically required. Excellent communication, problem-solving ability, and team leadership are vital soft skills for building trust and driving results. These skills ensure efficient IT operations, high-quality service delivery, and effective coordination between technical teams and business stakeholders.

What is the difference between Technology Services Manager vs Network Administrator?

AspectTechnology Services ManagerNetwork Administrator
CredentialsBachelor's degree in IT or related field; certifications like ITIL, PMPBachelor's degree in Computer Science or related; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, manages service delivery, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service management needsCommon in organizations with complex network infrastructure
Search & Comparison IntentUnderstanding managerial roles in IT servicesTechnical network support and administration

The Technology Services Manager focuses on overseeing IT service delivery, managing teams, and strategic planning, while the Network Administrator handles the technical aspects of maintaining and troubleshooting network infrastructure. Both roles require relevant certifications and are vital in organizations with significant IT operations, but they differ in scope and responsibilities.

What is the role of a technical service manager?

A Technology Services Manager oversees the delivery and support of IT services within an organization, ensuring systems operate efficiently and meet user needs. They coordinate technical teams, manage service levels, and implement improvements, often requiring knowledge of ITIL frameworks and relevant certifications. The role involves problem-solving, communication skills, and managing technical projects in a fast-paced environment.
What are the most commonly searched types of Technology Services jobs in Raleigh, NC? The most popular types of Technology Services jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technology Services Manager jobs? Cities near Raleigh, NC with the most Technology Services Manager job openings:
Technology Services Manager jobs near you
Infographic showing various Technology Services Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $74,032 per year, or $35.6 per hour.
Major Incident Manager

Major Incident Manager

First-Citizens Bank & Trust Company

Raleigh, NC

Other

Posted 11 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.
This position enhances the operational reliability, resilience, and stability of enterprise IT services through effective Major Incident Management practices. The role is responsible for leading the response to high-impact incidents, minimizing business disruption, and restoring service as quickly as possible. Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process leader during critical events and ensures compliance with all applicable IT or Enterprise Service Management (ITSM or ESM) standards and regulations. Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle.
Responsibilities
  • Responsibilities:
    • Major Incident Management & Process Improvement
      Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous improvement of incident management processes, runbooks, and response frameworks to enhance operational effectiveness. Conducts post-incident reviews (PIRs) to identify root causes and preventative measures. Ensures incidents, problems, and associated changes are managed efficiently while maintaining service levels across platforms.
    • Incident Command & Coordination
      Acts as Incident Commander during major incidents, coordinating cross-functional technical teams, vendors, and stakeholders to rapidly restore service. Establishes clear roles, timelines, and action plans during incident bridges. Removes blockers and ensures timely decision-making under pressure.
    • Reporting & Analytics
      Responsible for documenting incidents, producing executive-level reports, and tracking key performance metrics such as MTTR (Mean Time to Restore), MTTD (Mean Time to Detect), incident volume, and SLA adherence. Monitors trends and provides data-driven insights to improve service reliability and reduce recurring issues.
    • Collaboration
      Partners with infrastructure, application, cybersecurity, and business teams to drive swift resolution of major incidents and improve long-term service resilience. Collaborates with Problem Management to ensure root cause analysis is completed and corrective actions are tracked. Supports Change Management to reduce incident risk from changes.
    • Communication
      Provides clear, concise, and timely communication to stakeholders at all levels during major incidents, including executive leadership. Publishes incident summaries, status updates, and post-incident reports. Ensures communication standards are met during high-pressure scenarios with a focus on transparency and business impact.
    • Governance & Compliance
      Ensures adherence to ITIL and organizational ITSM standards. Supports audit and compliance requirements related to incident and change management processes. Maintains documentation, playbooks, and escalation procedures.
    • Training & Enablement
      Leads or supports training for IT teams on incident response procedures, tools, and best practices. Promotes a culture of operational excellence and continuous improvement.

Qualifications
Qualifications:
Bachelor's Degree and 6 years of experience in Operational Information Technology services and support including processes, programs, and procedures
OR
High School Diploma or GED and 10 years of experience in Operational Information Technology services and support including processes, programs, and procedures
Preferred Area of Experience:
ITSM Process Management (Incident, Major Incident, Problem, Change, or other relevant ITSM/ESM processes)
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ;br>
License or Certification Type:
  • ITIL Certification (v3 or v4) - Preferred
  • Six Sigma (Green Belt or higher) - Preferred

Preferred Experience:
  • 5+ years of hands-on experience in Major Incident Management or Incident Command roles in a large enterprise environment
  • Proven ability to lead severity 1 / critical outages affecting customer-facing or mission-critical systems
  • Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar)
  • Demonstrated success in reducing MTTR and improving incident response maturity
  • Experience facilitating post-incident reviews (PIRs) and driving root cause resolution through Problem Management
  • Ability to manage high-pressure situations, make rapid decisions, and coordinate distributed teams
  • Strong understanding of infrastructure, applications, cloud platforms and networking concepts
  • Excellent executive communication and stakeholder management skills
  • Familiarity with SRE principles, observability tools, and event management frameworks is a plus

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