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Technology Services Manager Jobs in Nebraska (NOW HIRING)

Lincoln Electric System

$107K - $134K/yr

... services. * Oversees daily Service Desk operations by managing ticket queues, workload distribution, backlog, aging work, service level execution, and overall operational readiness. * Ensures ...

Insight Recruitment, LLC

IT Support Manager

Omaha, NE · On-site

$90K - $145K/yr

... IT Support Manager to lead a growing end-user support organization. This is an outstanding ... Establish service standards, performance metrics and operational best practices that improve ...

Lincoln Electric System

$123K - $154K/yr

Job Title Field and Meter Services Manager Employment Type Starting Pay Range Posting Date ... You'll also help shape the future of our utility by evaluating emerging meter technologies and ...

Ameritas

IT Intern - Endpoint Services

Lincoln, NE · On-site

$13 - $17.50/hr

Respond to service requests in IT Service Management tool. * This position does involve moving computer equipment including monitors and desktop CPU's. The ability to lift 30 lbs. will regularly be ...

ATIA Ltd

HR Manager - Internship

Lincoln, NE · On-site

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

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All JobsTechnology Services JobsTechnology Services Manager JobsTechnology Services Manager Jobs in Nebraska

Technology Services Manager information

See Nebraska salary details

$32.4K

$79K

$161.6K

How much do technology services manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technology services manager in Nebraska is $78,968.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $87,700.00 per year, depending on experience, location, and employer.

What does a Technology Services Manager do?

A Technology Services Manager oversees the planning, implementation, and maintenance of an organization’s technology infrastructure and services. They manage IT support teams, coordinate technology projects, ensure service quality, and act as a bridge between technical staff and business units. Their responsibilities may include optimizing IT processes, managing vendor relationships, and ensuring compliance with security protocols. Ultimately, they aim to align technology services with business goals while maintaining efficient and reliable IT operations.

How does a Technology Services Manager typically collaborate with other departments within an organization?

Technology Services Managers frequently work cross-functionally, partnering with departments such as Operations, Human Resources, and Finance to understand their technology needs and ensure seamless service delivery. They coordinate with project managers and IT teams to implement new systems and resolve issues, while also communicating updates and potential impacts to stakeholders. This role requires strong interpersonal skills and the ability to translate technical concepts for non-technical colleagues, fostering a collaborative environment that supports organizational goals.

What are the key skills and qualifications needed to thrive as a Technology Services Manager, and why are they important?

To thrive as a Technology Services Manager, you need a strong background in IT service management, project leadership, and a relevant degree or certifications such as ITIL or PMP. Familiarity with enterprise IT systems, ticketing platforms, cloud services, and monitoring tools is typically required. Excellent communication, problem-solving ability, and team leadership are vital soft skills for building trust and driving results. These skills ensure efficient IT operations, high-quality service delivery, and effective coordination between technical teams and business stakeholders.

What is the difference between Technology Services Manager vs Network Administrator?

AspectTechnology Services ManagerNetwork Administrator
CredentialsBachelor's degree in IT or related field; certifications like ITIL, PMPBachelor's degree in Computer Science or related; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, manages service delivery, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service management needsCommon in organizations with complex network infrastructure
Search & Comparison IntentUnderstanding managerial roles in IT servicesTechnical network support and administration

The Technology Services Manager focuses on overseeing IT service delivery, managing teams, and strategic planning, while the Network Administrator handles the technical aspects of maintaining and troubleshooting network infrastructure. Both roles require relevant certifications and are vital in organizations with significant IT operations, but they differ in scope and responsibilities.

Is it hard to become a Technology Services Manager?

Becoming a Technology Services Manager typically requires several years of experience in IT or related fields, along with strong leadership, technical skills, and often a relevant bachelor's degree or higher. Certifications such as ITIL or PMP can also enhance prospects, but the role generally demands a combination of technical expertise and management experience, making it a challenging but attainable career path for qualified professionals.

What cities in Nebraska are hiring for Technology Services Manager jobs?

Cities in Nebraska with the most Technology Services Manager job openings:

Technology Services Manager jobs near you
Infographic showing various Technology Services Manager job openings in Nebraska as of June 2026, with employment types broken down into 63% Full Time, 33% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $78,968 per year, or $38 per hour.

IT Service Desk Supervisor

Lincoln Electric System

$107K - $134K/yr

Full-time

Posted 6 days ago

Job description

Located in Lincoln, Nebraska, LES is customer-owned and is one of the nation's leading utility companies. We are recognized for low costs, unmatched reliability, financial stability, cutting-edge innovation, environmental stewardship, and community engagement. We pride ourselves on delivering exceptional customer service while fostering a culture that celebrates passion, talent, and high standards. If you're not just looking for a job but a fulfilling career in a workplace that values excellence, the environment, and the community we call home, LES might just be the perfect fit for you. Join us and power a brighter future!

  • LES is interested in every qualified candidate who is eligible to work in the United States.
  • LES is unable to sponsor employment-based immigrant or non-immigrant visas.
  • This is not a remote position and requires residency within a reasonable commuting distance to LES in Lincoln, Nebraska.

Job Title

 IT Service Desk Supervisor 

Employment Type

Starting Pay Range

Posting Date

 FULL-TIME 

 $107,342.00 - $134,178.00 

8/11/2026

Employment Classification

Division

Closing Date

 Regular 

 Technology Services 

8/25/2026 

As a leader in the energy sector, we depend on technology to power safe, efficient, and uninterrupted operations. The IT Service Desk Supervisor will lead a team dedicated to providing responsive technical support to employees across the organization, ensuring technology issues are resolved quickly and effectively. This role serves as a key link between end users and IT division, helping maintain the systems and support structure that keep our business running.

JOB SUMMARY 

Responsible for leading the IT Service Desk staff and delivering responsive, reliable, and professional customer service for LES employees. Provides oversight of service desk operations, end-user technical support, hardware and software troubleshooting, service request and access coordination, and workplace technology support from initial request through final resolution. Specific responsibilities include setting service standards, reinforcing ownership and follow-through, developing staff, monitoring team performance, improving service processes, and supporting consistent, high-quality IT support across the organization. Consistent and reliable attendance is an essential function of this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Provides leadership and direction for the Service Desk team by establishing team priorities, clarifying expectations, aligning daily work to service goals, and reinforcing a culture of accountability, collaboration, and exceptional customer service. 

  • Builds Service Desk staff capability by creating opportunities for training, mentoring, knowledge sharing, skill development, and readiness for expanded responsibilities. 

  • Manages formal personnel and employment processes, including evaluations, performance improvement plans, conflict resolution, hiring recommendations, disciplinary actions, and other employment decisions. 

  • Owns the Service Desk customer experience by ensuring timely resolution of incidents and requests, clear communication, accurate ticket documentation, realistic expectations, proactive follow-up, and consistent delivery of high-quality support services. 

  • Oversees daily Service Desk operations by managing ticket queues, workload distribution, backlog, aging work, service level execution, and overall operational readiness. 

  • Ensures appropriate support coverage by coordinating after-hours support, on-call rotations, holiday coverage, staffing needs, and resource planning to maintain dependable support availability for the business. 

  • Leads IT Service Management (ITSM) processes by supporting consistent incident, request, and escalation practices; facilitating post-incident reviews; capturing lessons learned; and tracking corrective actions to completion. 

  • Drives continuous service improvement by analyzing customer satisfaction, service trends, team productivity, ticket quality, and operational data to identify root causes and recommend improvements that increase consistency, efficiency, and service quality. 

  • Maintains Service Desk knowledge and process documentation, including standard operating procedures, knowledge base articles, and service catalog information to support repeatable, consistent, and effective service delivery. 

  • Collaborates with technology teams, business units, and vendors to support onboarding, offboarding, access, endpoint readiness, service transitions from project mode to run mode, vendor support, and lifecycle planning. 

  • Supports Service Desk budget planning and expense management by assisting with forecasting, tracking spend, reviewing service-related costs, coordinating procurement needs, and aligning purchases to operational priorities. 

OTHER SKILLS AND ABILITIES   

  • Knowledge of applicable industry, federal, state, and local laws, regulations, compliance requirements, and licensing considerations related to utility infrastructure, including NERC, requirements. 

  • Knowledge of capital and operational budgeting principles 

  • Knowledge of Microsoft 365, endpoint, identity, access, application, collaboration, device lifecycle, common business application, and workplace technology support concepts. 

  • Knowledge of cybersecurity and compliance concepts related to end-user technology support, including access control, data protection, acceptable use, phishing awareness, logging, and incident reporting. 

  • Expert knowledge of customer service and service delivery principles, including professionalism, ownership, communication, follow-through, and customer-focused support practices. 

  • Expert knowledge of IT service management concepts and practices, including ticketing systems, incident, request, escalation, problem, change, knowledge, asset, service level, queue management, and continuous service improvement. 

  • Expert knowledge of operational reporting, performance measurement, service trends, customer feedback, and metrics used to evaluate service quality and identify improvement opportunities. 

  • Expert knowledge of supervisory and workforce management practices, including coaching, prioritization, performance management, employee development, process improvement, and team communication. 

EDUCATION and/or EXPERIENCE 

  • Bachelor's degree in information technology, Computer Science, or a related field; and 

  • At least seven years of progressively responsible experience in a hands-on technical role within a service desk, desktop support, endpoint support, or a closely related IT support function, including experience providing direct people leadership by supervising, developing, coaching, and managing one or more IT support teams; or 

  • An equivalent combination of education and experience that provides the knowledge, skills, and abilities necessary to successfully perform the essential duties of the job. 
     

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS 

  • ITIL Foundation, HDI Support Center Team Lead/Supervisor, Microsoft 365 or other service management/endpoint support certifications preferred. 

  • Valid driver's license. 

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