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Technology Services Manager Jobs in Arizona (NOW HIRING)

Palmetto Technology Group

IT Service Manager

Tucson, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manager, Services We are looking for a highly skilled and experienced MSP Services Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role ...

Courser

IT Service Manager

Tucson, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manager, Services We are looking for a highly skilled and experienced MSP Services Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role ...

PTG

IT Service Manager

Tucson, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manager, Services We are looking for a highly skilled and experienced MSP Services Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role ...

PepsiCo

Tech Services Director

Tolleson, AZ

$132K - $262K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Tech Services Director is the singlepoint owner for safe, reliable, and costeffective operation ... Govern standard maintenance systems, work management processes, CMMS usage, and parts purchasing ...

PepsiCo

Tech Services Director

Tolleson, AZ · On-site

$132K - $262K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Tech Services Director is the single-point owner for safe, reliable, and cost-effective ... Govern standard maintenance systems, work management processes, CMMS usage, and parts purchasing ...

Pepsico

Tech Services Director

Tolleson, AZ · On-site

$132K - $262K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Tech Services Director is the single-point owner for safe, reliable, and cost-effective ... Govern standard maintenance systems, work management processes, CMMS usage, and parts purchasing ...

PepsiCo

Tech Services Director

Tolleson, AZ

$132K - $262K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Tech Services Director is the singlepoint owner for safe, reliable, and costeffective operation ... Govern standard maintenance systems, work management processes, CMMS usage, and parts purchasing ...

Palmetto Technology Group

Service Manager

Tucson, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IT services in a Managed Service Provider (MSP) environment. This role is pivotal in ensuring exceptional client satisfaction, efficient operations, and continuous improvement of service delivery ...

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All JobsTechnology Services JobsTechnology Services Manager JobsTechnology Services Manager Jobs in Arizona

Technology Services Manager information

See Arizona salary details

$31.7K

$77.2K

$158K

How much do technology services manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for technology services manager in Arizona is $77,183.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $85,700.00 per year, depending on experience, location, and employer.

What does a Technology Services Manager do?

A Technology Services Manager oversees the planning, implementation, and maintenance of an organization’s technology infrastructure and services. They manage IT support teams, coordinate technology projects, ensure service quality, and act as a bridge between technical staff and business units. Their responsibilities may include optimizing IT processes, managing vendor relationships, and ensuring compliance with security protocols. Ultimately, they aim to align technology services with business goals while maintaining efficient and reliable IT operations.

How does a Technology Services Manager typically collaborate with other departments within an organization?

Technology Services Managers frequently work cross-functionally, partnering with departments such as Operations, Human Resources, and Finance to understand their technology needs and ensure seamless service delivery. They coordinate with project managers and IT teams to implement new systems and resolve issues, while also communicating updates and potential impacts to stakeholders. This role requires strong interpersonal skills and the ability to translate technical concepts for non-technical colleagues, fostering a collaborative environment that supports organizational goals.

What are the key skills and qualifications needed to thrive as a Technology Services Manager, and why are they important?

To thrive as a Technology Services Manager, you need a strong background in IT service management, project leadership, and a relevant degree or certifications such as ITIL or PMP. Familiarity with enterprise IT systems, ticketing platforms, cloud services, and monitoring tools is typically required. Excellent communication, problem-solving ability, and team leadership are vital soft skills for building trust and driving results. These skills ensure efficient IT operations, high-quality service delivery, and effective coordination between technical teams and business stakeholders.

What is the difference between Technology Services Manager vs Network Administrator?

AspectTechnology Services ManagerNetwork Administrator
CredentialsBachelor's degree in IT or related field; certifications like ITIL, PMPBachelor's degree in Computer Science or related; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, manages service delivery, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service management needsCommon in organizations with complex network infrastructure
Search & Comparison IntentUnderstanding managerial roles in IT servicesTechnical network support and administration

The Technology Services Manager focuses on overseeing IT service delivery, managing teams, and strategic planning, while the Network Administrator handles the technical aspects of maintaining and troubleshooting network infrastructure. Both roles require relevant certifications and are vital in organizations with significant IT operations, but they differ in scope and responsibilities.

What are the most commonly searched types of Technology Services jobs in Arizona?

The most popular types of Technology Services jobs in Arizona are:

What are popular job titles related to Technology Services Manager jobs in Arizona?

For Technology Services Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Technology Services Manager jobs in Arizona look for?

The top searched job categories for Technology Services Manager jobs in Arizona are:

What cities in Arizona are hiring for Technology Services Manager jobs?

Cities in Arizona with the most Technology Services Manager job openings:

Technology Services Manager jobs near you
Infographic showing various Technology Services Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $77,183 per year, or $37.1 per hour.

IT Service Manager

Palmetto Technology Group

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Who we are
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Manager, Services
We are looking for a highly skilled and experienced MSP Services Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role is pivotal in ensuring exceptional client satisfaction, efficient operations, and continuous improvement of service delivery processes. The MSP Services Manager will manage technical teams, oversee projects, and maintain strong client relationships.
Key Responsibilities:
  • Lead, mentor, and manage technical teams, including IT support, systems engineers, and NOC staff
  • Set performance goals, conduct regular evaluations, and foster professional development
  • Ensure the team operates collaboratively, meeting SLAs (Service Level Agreements) and KPIs.
  • Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support
  • Act as an escalation point for critical technical issues and guide teams in resolving complex problems.
  • Develop and enforce processes for incident management, problem resolution, and change management.
  • Serve as the primary contact for key clients, ensuring their needs are understood and addressed.
  • Regularly meet with clients to review service performance, discuss improvements, and identify opportunities.
  • Build and maintain strong, trust-based relationships with clients.
  • Monitor and optimize service delivery workflows to improve efficiency and effectiveness
  • Implement and manage tools and systems (e.g., PSA and RMM platforms) to enhance operations
  • Ensure compliance with industry standards, security protocols, and regulatory requirements.
  • Collaborate with senior leadership to define and implement service delivery strategies.
  • Identify opportunities for new services and enhancements to meet client needs.
  • Stay informed about industry trends and emerging technologies to ensure competitive offerings.
  • Oversee and coordinate IT projects, including deployments, migrations, and upgrades
  • Work closely with project managers to ensure projects are delivered on time and within scope
  • Monitor progress, address risks, and communicate updates to clients and stakeholders.
  • Track and analyze service delivery metrics, such as uptime, resolution times, and customer satisfaction.
  • Generate reports for internal use and client reviews, providing actionable insights.
  • Use data to identify trends, recurring issues, and opportunities for improvement.

Key Qualifications:
  • 5+ years of experience in IT service management, preferably in an MSP environment.
  • 2+ years in a leadership or managerial role.
  • Proven track record of managing technical teams and delivering IT services at scale.
  • Strong understanding of IT infrastructure, including networking, servers, virtualization, and cloud platforms.
  • Familiarity with ITSM tools (e.g., ConnectWise, Autotask, ServiceNow) and RMM solutions.
  • Knowledge of cybersecurity best practices and compliance standards
  • Strong leadership and team management abilities
  • Excellent communication and client relationship management skills
  • Analytical mindset with a focus on problem-solving and continuous improvement.
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Preferred Experience:
  • Experience with ConnectWise
  • ITIL Foundation or higher.
  • CompTIA Network+/Security+.
  • Microsoft Certified: Azure Administrator Associate or similar.
  • Cisco CCNA or higher.

What we do for you
At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
  • Competitive benefits package, including medical, dental, vision, and life insurance
  • 401k match
  • Unlimited Approved PTO after one year (2 weeks your first year)
  • 10 Holidays including your Birthday and a Floating Holiday!
  • Gym reimbursement
  • Amazon Prime reimbursement
  • 40 Hours for Volunteer Time
  • Paid Maternity and Paternity leave
  • Paid certifications
  • Learning and development programs
Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

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