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Technology Operations Jobs in Houston, TX (NOW HIRING)

Enchanted Rock Management LLC

IT Manager

Houston, TX

$90K - $111K/yr

This role blends hands-on operational leadership with strategic oversight -driving IT service excellence, improving user experience, and enabling productivity across a distributed, mission-critical ...

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Technology Operations information

See Houston, TX salary details

$12

$23

$36

How much do technology operations jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technology operations in Houston, TX is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Technology Operations vs Network Administrator?

AspectTechnology OperationsNetwork Administrator
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT departments, data centers, enterprise settingsNetwork labs, corporate offices, data centers
Employer & Industry UsageTech companies, large enterprises, service providersBusinesses with complex network infrastructure
Common Search & ComparisonFocuses on overall IT service management and operationsFocuses on network setup, maintenance, and troubleshooting

Technology Operations professionals oversee the broader IT environment, including systems, applications, and infrastructure management. Network Administrators specialize in managing and maintaining network hardware and connectivity. While both roles require technical certifications and work in similar environments, Technology Operations has a wider scope, whereas Network Administrators focus specifically on network systems.

What are some common challenges faced in a Technology Operations role, and how are they typically addressed?

Professionals in Technology Operations often encounter challenges such as balancing system reliability with rapid deployment of new features, managing incident response effectively, and ensuring seamless communication between IT and other departments. To address these, teams usually implement robust monitoring tools, establish clear incident management protocols, and foster a culture of collaboration through regular cross-functional meetings. Continuous learning and process improvement are key to staying ahead of evolving technology and operational risks.

What are Technology Operations?

Technology Operations, often called TechOps, refers to the management and maintenance of a company's IT systems, networks, and infrastructure. These professionals ensure that technology services are reliable, efficient, and secure. They oversee daily IT operations, troubleshoot technical issues, manage system updates, and support business applications. TechOps teams work closely with other IT departments to implement best practices and maintain high system availability.

What are the key skills and qualifications needed to thrive in Technology Operations, and why are they important?

To thrive in Technology Operations, you need a solid understanding of IT infrastructure, systems administration, and incident management, often supported by a degree in information technology or computer science. Familiarity with tools like IT service management (ITSM) platforms, network monitoring systems, and relevant certifications such as ITIL or CompTIA is highly valued. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills in this role. These competencies ensure smooth technology operations, rapid issue resolution, and minimal downtime, which are critical for business continuity.
What job categories do people searching Technology Operations jobs in Houston, TX look for? The top searched job categories for Technology Operations jobs in Houston, TX are:
Technology Operations jobs near you
Infographic showing various Technology Operations job openings in Houston, TX as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,055 per year, or $23.1 per hour.

Manager, IT Operations & Service Delivery

Gulf Coast Blood

Houston, TX • Hybrid

Full-time

Posted 5 days ago

Job description

Manager, IT Operations & Service Delivery

Join our team of heroes!

Are you seeking daily adventure while advancing your career? Look no further.

SCOPE OF RESPONSIBILITY

The Manager, IT Operations & Service Delivery oversees the end-to-end delivery of an organization’s IT services, ensuring reliability, efficiency, and compliance while aligning IT operations with business objectives. This role is responsible for ensuring the stable, secure, and efficient operation of IT infrastructure and services, while also managing the processes, people, and performance that deliver those services to internal and external customers.

Just For You:

  • Free Parking!

  • Career advancement.

  • Engaging and exciting opportunity to support and organization that SAVES LIVES.

Tips to thrive in our culture:

  • Embody our Core Values of Commitment, Integrity, and Respect.

  • Work to actively create experiences that inspire others to save lives, each and every day.

  • Embrace doing it right, making connections, and creating desired experiences.

  • Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

Essential Responsibilities

IT Operations Leadership (35%)

  • Lead and manage the IT operations team, including recruitment, performance management, and professional development.

  • Manage incident, problem, and request fulfilment processes to ensure timely resolution and root cause analysis.

  • Coordinate change and release management to minimize service disruption.

  • Plan and manage capacity and performance to meet current and forecast demand.

  • Oversee vendor and third-party relationships, contracts, and service levels.

Service Delivery Management (25%)

  • Develop and implement IT service delivery strategies to optimize quality and efficiency.

  • Monitor and analyze service performance metrics to identify improvement opportunities.

  • Conduct service reviews, risk assessments, and mitigation strategies.

  • Oversee IT service management tools and processes (e.g., ITIL frameworks).

Business Continuity Oversight (20%)

  • Lead business continuity and disaster recovery planning, testing, and improvements.

  • Manage cybersecurity posture including technical and administrative controls.

  • Own service delivery and operational performance against Service Level Agreements (SLAs) and key performance indicators (KPIs).

  • Maintain change control processes and documentation in alignment with quality standards.

Business Partnership & Stakeholder Engagement (10%)

  • Communicate service performance, challenges, and opportunities to stakeholders.

  • Serve as a trusted advisor for system capabilities, enhancements, and innovations.

  • Translate business requirements into technical solutions.

Team Leadership & Development (10%)

  • Lead and mentor service delivery teams to foster a customer-centric culture.

  • Foster a culture of accountability, continuous learning, and service excellence.

  • Support workforce planning and succession development.

Required Qualifications:

Education:

  • Bachelor’s degree in Information Technology, Computer Science, or related field required.

  • Master’s degree preferred.

Experience:

  • 5-8+ years of experience in IT infrastructure.

  • 3–5+ years in leadership roles.

  • Experience in healthcare, life sciences, blood banking, or regulated manufacturing required.

  • Strong technical knowledge of IT systems, project management, risk management, vendor negotiation, budgeting, and customer service.

Preferred Qualifications

  • Experience with system integration and interoperability (HL7, APIs, middleware).

  • ITIL 4 Foundation.

  • AWS Certified Solutions Architect.

  • Microsoft Azure Administrator.

  • CompTIA Security+.

Working Conditions & Physical Demands:

  • Work Environment: Hybrid (in-office and remote).

  • Physical Requirements: Ability to sit or stand for extended periods.

  • Travel: Occasional travel for site visits or vendor meetings.

  • Schedule: Standard business hours with after-hours support as needed.

Who We Are:

Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.

Some Jobs Change Lives. Others Save Them.

Think you have what it takes to save lives with us? We want to hear from you.


EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.