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Technology Operations Jobs in Rhode Island (NOW HIRING)

Citizens

Principal Incident Manager

Johnston, RI · On-site

$120K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role partners with technology, business, risk, architecture, and engineering teams to strengthen service stability, accelerate service restoration, improve operational performance, and reduce ...

Citizens

Principal Incident Manager

Johnston, RI · On-site

$120K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role partners with technology, business, risk, architecture, and engineering teams to strengthen service stability, accelerate service restoration, improve operational performance, and reduce ...

Sonalysts, Inc.

Submarine Operations Analyst

Middletown, RI · On-site

$110K - $165K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Evaluate emerging technologies and concepts, recommending actionable solutions that keep the fleet ... Operations analysis and modeling of unmanned systems that work both with and independent of ...

Sonalysts, Inc.

Submarine Operations Analyst

Middletown, RI

$110K - $165K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Evaluate emerging technologies and concepts, recommending actionable solutions that keep the fleet ... Operations analysis and modeling of unmanned systems that work both with and independent of ...

Citizens

Sr Project Manager

Johnston, RI · On-site

$122K - $156K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The successful candidate will work closely with the business, technology, data and operations senior leadership and a variety of other stakeholders across Citizens Bank to coordinate delivery ...

Citizens

Sr Project Manager

Johnston, RI · On-site

$122K - $156K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The successful candidate will work closely with the business, technology, data and operations senior leadership and a variety of other stakeholders across Citizens Bank to coordinate delivery ...

Techio

Technical Services Analyst

Providence, RI · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

Company Description Techio is a next-gen technology management company that partners with healthcare organizations to customize and transform their Input/Output technology operations. We deliver ...

Ametek

Operations Colleague

Westerly, RI · On-site

Clean, assemble, and prepare connectors and pins for glass seal operations * Operate sandblasting ... We use differentiated technology solutions to solve our customers' most complex challenges. We ...

Citizens

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the central coordination point for Technology Operations, Risk, Legal, Communications, executive leadership, and other key stakeholders. Prepare and deliver timely incident communications ...

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Showing results 41-60

All JobsTechnology Operations JobsTechnology Operations Jobs in Rhode Island

Technology Operations information

See Rhode Island salary details

$12

$23

$37

How much do technology operations jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technology operations in Rhode Island is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Technology Operations vs Network Administrator?

AspectTechnology OperationsNetwork Administrator
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT departments, data centers, enterprise settingsNetwork labs, corporate offices, data centers
Employer & Industry UsageTech companies, large enterprises, service providersBusinesses with complex network infrastructure
Common Search & ComparisonFocuses on overall IT service management and operationsFocuses on network setup, maintenance, and troubleshooting

Technology Operations professionals oversee the broader IT environment, including systems, applications, and infrastructure management. Network Administrators specialize in managing and maintaining network hardware and connectivity. While both roles require technical certifications and work in similar environments, Technology Operations has a wider scope, whereas Network Administrators focus specifically on network systems.

What are 5 careers in technology operations?

Five careers in technology operations include Systems Administrator, Network Engineer, IT Support Specialist, Cloud Operations Engineer, and Security Analyst. These roles involve managing IT infrastructure, ensuring system security, supporting users, and maintaining network and cloud services, often requiring knowledge of tools like Linux, Windows, and cloud platforms such as AWS or Azure.

What are some common challenges faced in a technology operations role, and how are they typically addressed?

Professionals in Technology Operations often encounter challenges such as balancing system reliability with rapid deployment of new features, managing incident response effectively, and ensuring seamless communication between IT and other departments. To address these, teams usually implement robust monitoring tools, establish clear incident management protocols, and foster a culture of collaboration through regular cross-functional meetings. Continuous learning and process improvement are key to staying ahead of evolving technology and operational risks.

What is technology operations?

Technology Operations, often called TechOps, refers to the management and maintenance of a company's IT systems, networks, and infrastructure. These professionals ensure that technology services are reliable, efficient, and secure. They oversee daily IT operations, troubleshoot technical issues, manage system updates, and support business applications. TechOps teams work closely with other IT departments to implement best practices and maintain high system availability.

What are the key skills and qualifications needed to thrive in technology operations?

To thrive in Technology Operations, you need a solid understanding of IT infrastructure, systems administration, and incident management, often supported by a degree in information technology or computer science. Familiarity with tools like IT service management (ITSM) platforms, network monitoring systems, and relevant certifications such as ITIL or CompTIA is highly valued. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills in this role. These competencies ensure smooth technology operations, rapid issue resolution, and minimal downtime, which are critical for business continuity.

What are the most commonly searched types of Technology Operations jobs in Rhode Island?

The most popular types of Technology Operations jobs in Rhode Island are:

What are popular job titles related to Technology Operations jobs in Rhode Island?

For Technology Operations jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Technology Operations jobs in Rhode Island look for?

The top searched job categories for Technology Operations jobs in Rhode Island are:

Technology Operations jobs near you
Infographic showing various Technology Operations job openings in Rhode Island as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $49,302 per year, or $23.7 per hour.

Principal Incident Manager

Citizens

Johnston, RI • On-site

$120K - $150K/yr

Full-time, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Description

Principal Service Management Specialist - Enterprise Incident Manager

Location & Work Arrangement

This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remotely 1 day per week from one of the following hub locations:

Pittsburgh, PA
Johnston, RI
Westwood, MA
Boston, MA
Iselin, NJ

Remote work is not available for this position.

Work Schedule

Full time, 40 hours per week
Monday through Friday
Must be available to support first and second shift coverage between 7:00 AM and 8:00 PM as business needs require.

Position Summary

The Principal Service Management Specialist provides strategic leadership across enterprise service management with a focus on incident management, operational resilience, governance, process maturity, and automation. This role partners with technology, business, risk, architecture, and engineering teams to strengthen service stability, accelerate service restoration, improve operational performance, and reduce recurring issues within a highly regulated environment.

Key Responsibilities

Lead end to end response for high impact P1 and P2 enterprise incidents, including intake, assessment, escalation, coordination, restoration, and post incident follow up.

Facilitate major incident bridge calls, establish clear ownership, and drive cross functional teams toward timely technical and business recovery.

Lead and mature enterprise service management practices across incident management, escalation, restoration, governance, and continuous improvement processes.

Serve as a senior escalation point for high impact service issues, coordinating cross functional response efforts and ensuring timely, risk based decision making.

Partner with engineering, architecture, operations, business, and risk stakeholders to design scalable service management solutions and improve service reliability.

Drive process modernization through workflow optimization, automation, analytics, reporting, and ITSM platform enhancements, including ServiceNow.

Translate complex technical issues into clear business impact assessments, executive communications, and actionable recovery plans.

Ensure incident and service management activities align with enterprise policies, audit requirements, regulatory expectations, and operational risk frameworks.

Lead post incident reviews, validate root causes and corrective actions, and partner with problem management teams to prevent recurring service disruptions.

Define and monitor service management metrics, dashboards, and performance indicators to improve mean time to restore, process adherence, data quality, and overall service health.

Mentor team members, influence stakeholders without direct authority, and promote a culture of accountability, resilience, innovation, and continuous improvement.

Required Qualifications

5 or more years of experience in IT Service Management, Incident Management, Technology Operations, or a related discipline.

Experience leading enterprise level service management or incident management activities within a complex, highly regulated environment.

Strong knowledge of IT Service Management practices, incident lifecycle management, governance, risk management, audit readiness, and operational controls.

Hands on experience with ServiceNow or a comparable ITSM platform, including workflow management, reporting, automation, and data quality oversight.

Strong communication skills with the ability to engage executive and technical audiences and translate technical issues into business impact and action plans.

Demonstrated ability to influence cross functional teams, drive accountability, and lead through ambiguity and high pressure situations.

Preferred Qualifications

Experience within financial services, banking, or another highly regulated industry.

ITIL certification or equivalent service management certification.

Experience improving service management processes through automation, analytics, workflow design, or platform modernization initiatives.

Experience managing cyber incidents, operational incidents, regulatory events, or customer impacting incidents.

Core Competencies

Enterprise Service Management

Incident Management Leadership

Executive Communication

Stakeholder Management

Risk Based Decision Making

Operational Resilience

Service Governance

Process Improvement

Automation and Workflow Optimization

Data Driven Decision Making

Problem Management

Team Leadership and Mentorship

Education and Certifications

Bachelor's degree in Computer Science, Information Technology, Business Administration, Management, or a related field preferred.

Additional certifications in IT Service Management, Incident Management, Risk Management, Operational Resilience, or related disciplines preferred.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday to Friday

Pay Transparency

The salary range for this position is $120,000 to $150,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, budget, work location, and relevant skills and experience.

Benefits

Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.

Citizens Benefits Overview

https://jobs.citizensbank.com/benefits

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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