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Technology Operations Assistant Jobs in Missouri

The Timberline Group

IT Support Specialist

Affton, MO · On-site +1

... s across office and warehouse environments. Key Responsibilities * Deliver first-level desktop and ... * Assist users with approved peripherals such as monitors, keyboards, mice, headsets, docking ...

Network Right

IT Consultant

Saint Louis, MO · On-site

$65K - $74K/yr

As an IT Consultant, you will be the dedicated technical resource, ensuring seamless IT operations ... Provision, configure, and maintain user laptops, workstations, and accounts * Assist on IT project ...

Network Right

IT Consultant

Saint Louis, MO · On-site

$60K - $70K/yr

As an IT Consultant, you will be the dedicated technical resource, ensuring seamless IT operations ... Provision, configure, and maintain user laptops, workstations, and accounts * Assist on IT project ...

The Timberline Group

IT Support Specialist

Affton, MO · On-site

... s across office and warehouse environments. Key Responsibilities * Deliver first-level desktop and ... * Assist users with approved peripherals such as monitors, keyboards, mice, headsets, docking ...

Network Right

IT Consultant

Saint Louis, MO · On-site

$65K - $74K/yr

As an IT Consultant, you will be the dedicated technical resource, ensuring seamless IT operations ... Provision, configure, and maintain user laptops, workstations, and accounts * Assist on IT project ...

Boyd Gaming

Engineer I- IT Field

Kansas City, MO · On-site

The IT Field Engineer I provides technical support to operational and technical teams, ensuring the ... Engineers * Assist in determining product compatibility and recommend replacement, upgrade, or ...

Boyd Gaming

Engineer I- IT Field

Kansas City, MO

The IT Field Engineer I provides technical support to operational and technical teams, ensuring the ... Engineers * Assist in determining product compatibility and recommend replacement, upgrade, or ...

Wise F&I

IT Support Specialist

Fenton, MO · On-site

... of IT operations and infrastructure. What You'll Do * Provide friendly, responsive technical ... * Assist with IT projects and technology initiatives under the guidance of senior IT staff

Netskope

IT Support Analyst

Saint Louis, MO · On-site

AI-Powered Support Operations * Act as primary point of contact for internal employee IT issues via ... * Assist with endpoint management tasks - patching, enrollment, policy compliance. Drive ...

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All JobsTechnology Operations JobsTechnology Operations Assistant JobsTechnology Operations Assistant Jobs in Missouri

Technology Operations Assistant information

What does a technology operations assistant do?

A Technology Operations Assistant supports the daily operations of an organization's IT department. Their responsibilities typically include assisting with hardware and software installation, troubleshooting technical issues, managing inventory of tech equipment, and helping to maintain system documentation. They work closely with IT staff to ensure smooth operations and provide technical support to other employees. This role is essential for keeping technology systems running efficiently and securely.

What are the key skills and qualifications needed to thrive as a technology operations assistant, and why are they important?

A Technology Operations Assistant typically needs strong organizational abilities, attention to detail, and a foundational understanding of IT systems or help desk procedures, often supported by an associate degree or relevant experience. Familiarity with ticketing systems, office productivity software, and basic troubleshooting tools is commonly required. Effective communication, problem-solving, and teamwork help individuals stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, minimizing downtime, and supporting both technical staff and end users efficiently.

What are some typical challenges faced by a technology operations assistant and how can they be managed effectively?

Technology Operations Assistants often juggle multiple tasks such as monitoring system performance, managing IT tickets, and supporting end-users. Common challenges include maintaining attention to detail while responding quickly to technical issues and adapting to rapidly evolving technologies. Effective time management, clear communication with IT teams, and proactively learning about new systems can help overcome these challenges. Regular collaboration with senior technicians and attending internal training sessions also contribute to smoother operations and professional growth.

What is the difference between Technology Operations Assistant vs IT Support Specialist?

AspectTechnology Operations AssistantIT Support Specialist
Required CredentialsAssociate degree or relevant certificationsAssociate degree or certifications like CompTIA A+
Work EnvironmentOffice and data center settings, supporting daily tech operationsHelp desks, user support, troubleshooting hardware/software issues
Employer & Industry UsageTech companies, corporate IT departments, data centersIT service providers, corporate IT, tech support firms
Common Search & ComparisonOften compared for operational roles in tech environmentsCustomer support and troubleshooting roles

While both roles support technology functions, the Technology Operations Assistant focuses on maintaining and supporting daily tech operations within organizations, whereas the IT Support Specialist primarily handles troubleshooting and assisting end-users with technical issues.

What are the most commonly searched types of Technology Operations jobs in Missouri?

The most popular types of Technology Operations jobs in Missouri are:

What cities in Missouri are hiring for Technology Operations Assistant jobs?

Cities in Missouri with the most Technology Operations Assistant job openings:

IT Support Specialist

Affton, MO • On-site, Remote

The Timberline Group
See more jobs at The Timberline Groupexternal

Full-time

Re-posted 29 days ago

Job description

US Citizens or GC Holders only
Must be on our W2- no C2C
Direct - Hire
Local candidates only
Onsite- 4-5 days per week
The IT Support Specialist provides first-level technical support to end users, ensuring timely resolution of hardware, Windows 11, Microsoft 365, printer, connectivity, warehouse technology, and approved business application issues. This role focuses on excellent customer service, accurate ticket documentation, SLA adherence, and support of daily IT operations across office and warehouse environments.
Key Responsibilities
  • Deliver first-level desktop and end-user support for Windows 11 devices, Microsoft 365, printers, peripherals, connectivity, warehouse devices, and approved business applications.
  • Troubleshoot common hardware, application, account, printer, and network connectivity issues.
  • Take ownership of assigned support tickets from intake through resolution or escalation.
  • Document troubleshooting steps, user communication, resolution details, and next actions in the ticketing system.
  • Communicate regularly with end users to provide updates, gather information, and confirm issue resolution.
  • Escalate complex issues to the IT Support Supervisor or appropriate IT resource with clear notes and steps already completed.
  • Meet established SLA expectations for ticket response, follow-up, and resolution.
  • Provide hands-on support for Dell laptops and desktop PCs, including hardware diagnostics, BIOS configuration, firmware updates, driver management, and basic component replacement such as RAM, SSDs, and batteries.
  • Assist users with approved peripherals such as monitors, keyboards, mice, headsets, docking stations, and other workstation equipment.
  • Perform basic device troubleshooting, including reboot validation, Windows update checks, driver status review, application checks, and connectivity testing.
  • Maintain accurate inventory records for laptops, desktops, tablets, scanners, printers, and related IT equipment.
  • Update asset records with assigned users, serial numbers, device locations, equipment status, and equipment changes.
  • Assist with onboarding, transfer, and offboarding tasks by validating information, confirming access or equipment status, and updating tickets.
  • Support users with first-login issues, password resets, MFA/DUO enrollment, Microsoft 365 access, Outlook, Teams, OneDrive, and account lockouts.
  • Assist with basic Active Directory checks such as account status, group visibility, and password reset support when authorized.
  • Support basic troubleshooting for approved business applications such as SAP, Zscaler/P21, RingCentral, and PrinterLogic.
  • Provide first-level support for warehouse technology, including Android tablets, Zebra scanners such as MC9300/MC9400 and TC series devices, label printers, and related operational devices.
  • Troubleshoot scanner connectivity, device login, application access, printer mapping, print queues, label printing issues, and basic warehouse Wi-Fi issues.
  • Identify and report suspicious emails, unusual account activity, endpoint issues, or possible security incidents.
  • Assist users with basic KnowBe4 training access issues and security awareness questions.
  • Create and update knowledge base articles, user-facing instructions, checklists, and documentation for common first-level support issues.
  • Recommend improvements when repeated tickets show the need for better documentation or user guidance.

Requirements
  • Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered.
  • 2-3 years of hands-on experience in desktop support, helpdesk, or a similar IT support role.
  • Solid working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking.
  • Strong hands-on hardware experience with Dell business-class laptops and desktops (Latitude, OptiPlex, and Precision), including diagnostics, BIOS configuration, firmware and driver management, and basic component replacement such as RAM, SSDs, and batteries.
  • Experience supporting printers, peripherals, and common office technology.
  • Ability to troubleshoot hardware, account, application, printer, and connectivity issues.
  • Ability to support users in both office and warehouse environments.
  • Proven ability to explain technical concepts clearly to non-technical users.
  • Strong customer service orientation with a proactive approach to resolving issues.
  • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Team player who collaborates effectively with colleagues across departments.
  • Familiarity with IT ticketing systems, inventory records, and knowledge base documentation.
  • Preferred / Extra Value Experience
  • Basic exposure to Microsoft Intune, device compliance, device enrollment, or endpoint management.
  • Basic exposure to Windows Autopilot enrollment or device provisioning workflows.
  • Familiarity with BeyondTrust, NinjaOne, or endpoint remote support tools.
  • Basic understanding of Windows update validation, driver checks, firmware checks, and patching concepts.
  • Familiarity with KnowBe4 training support or security awareness follow-up.
  • Experience supporting warehouse technology such as Android tablets, Zebra scanners, Zebra label printers, or Lexmark printers.

Additional Information
  • This is a fully in-office position with no remote work option.
  • Minimal travel may be required for on-site support or equipment coordination.
  • Work hours may occasionally vary to accommodate support needs across international locations or after-hours incidents.

The Timberline Group
Phone: 636-209-5537
PO Box 385, Lebanon, MO 65536
www.timberlinegrp.com
resumes@timberlinegrp.com
"Delivering quality solutions through quality people"

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