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IT Infrastructure Delivery Management Consultant

IT Infrastructure Delivery Management Consultant

• BS/BA degree in Information Systems, Computer Science, business or related field (or equivalent combination of four years relevant information science work experience and relevant college coursework).
• PLUS eight (8) years of progressively responsible related experience.
• Fundamental understanding of I&O business operations, processes, and business unit(s) systems utilized within the organization.
• Demonstrated knowledge of service management concepts and practical applications.
• An understanding of process improvement, performance management and resource management.
• Expertise in PC applications including advanced skill level in Microsoft Excel, Access, Word.
• Requires proficient knowledge of emerging practices and technologies used within the business area.
• Knowledge of applicable federal and state laws, regulations, and standards impacting business areas.
• Demonstrated communication skills, both verbal and written.

1) Communicate, coordinate, and champion all business requirements as input into I&O strategy and services. Operate as an effective customer advocate while maintaining an understanding of changing business and I&O needs and priorities.
2) Build positive and productive working relationships with I&O's customers.
3) Monitor and track performance expectations between the business and I&O. Ensure that performance aligns to business needs and expected technology outcomes.
4) Communicate and coordinate inquiries, status, and results across multiple projects and areas within the defined customer portfolio. Responsible for upward communications to both I&O and business leadership on a regular basis, with a focus on customer satisfaction, timely delivery of services, and quality.
5) Participate in business strategy sessions to understand the current and planned utilization of business applications.
In addition, to represent the business needs for the integration of technology across the business to maintain a comprehensive, current view of resource capabilities/capacity and interdependencies with other business and I&O projects.
6) Guide, train and educate I&O tower leads on best practices related to all I&O services.
7) Support I&O strategy development to ensure achievement of APS strategic goals. Provides a source of innovation to business partners through deep understanding of new technology capabilities that align to business needs.
8) Coordinate I&O resources to support project and delivery needs, including vendor staffing requirements, emergency requests, change management and maintenance window support, and potential off-hours and on-call needs.
9) Coordinate resource and demand forecasting and workload assignments according to customer delivery requirements.
10) Provides oversight and supports I&O leadership to ensure that I&O maintains high level of competence and operational excellence.
12) Actively monitors and manages I&O Service Catalog to align with customer expectations and new service offerings. Recommends workflow improvements and automation opportunities to improve efficiency and throughput.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
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