Technology Alignment Manager Jobs in Arkansas (NOW HIRING)

Role SummaryThe Senior IT Manager will lead the complete IT function for a large-scale manufacturing operation. This role is responsible for ensuring reliable, secure, and scalable IT infrastructure, business systems support, end-user support, cybersecurity controls, IT project execution, and plant technology readiness.This is a hands-on leadership role within a complex manufacturing environment. The Senior IT Manager will lead a small technical team while partnering closely with operations, engineering, maintenance, quality, finance, HR, supply chain, logistics, corporate IT, vendors, and external service providers.This position is critical as the organization continues expanding its U.S.

manufacturing footprint across multiple production, coating, logistics, workshop, and yard operations.Position ScopeOwn site IT infrastructure, end-user support, ERP/business application support coordination, cybersecurity coordination, IT assets, vendors, documentation, and technology readiness for plant operations.Provide hands-on leadership and escalation support for plant-floor and office IT issues.Ensure the site operates with reliable IT systems, disciplined service levels, strong documentation, and alignment with corporate IT standards.Key Responsibilities2. Site IT LeadershipLead the overall IT function including infrastructure, help desk, ERP/business systems support, cybersecurity coordination, IT assets, vendors, documentation, and IT project executionAssign priorities across infrastructure, applications, and help desk support resources based on plant needs, service levels, and project commitmentsEnsure IT support is aligned with production continuity, safety, operational excellence, and corporate IT standards4. IT Infrastructure ManagementOwn the performance, reliability, and security of LAN, WAN, Wi-Fi, VPN, switches, routers, firewalls, servers, storage, backups, virtualization, and cloud/hybrid systemsOversee Microsoft 365, Active Directory, email, Teams, SharePoint, endpoint management, printers, scanners, conference room technology, and end-user devicesEnsure server rooms, racks, cabling, UPS systems, and shop-floor connectivity are maintained to support 24/7 manufacturing operations6.

Help Desk and End-User SupportManage the site help desk function and ensure timely, professional support for office, plant, yard, and logistics usersSet service-level expectations, monitor ticket performance, ensure appropriate escalation, and develop SOPs for recurring issuesOversee employee onboarding/offboarding, laptops, desktops, printers, phones, access requirements, and IT asset assignment/recovery8. ERP and Business Applications SupportOversee first-level site support for ERP and other business applications, coordinating with corporate IT teams or external consultants as requiredSupport user access requests, role coordination, reporting, troubleshooting, and process issue escalationEnsure application availability for finance, procurement, inventory, production planning, quality, maintenance, HR, logistics, and management reporting users10. Manufacturing and Plant IT SupportEnsure IT systems support production office and shop-floor connectivity, quality systems, maintenance and engineering systems, yard/logistics connectivity, warehouse/inventory systems, and site security systems where applicablePartner with operations, engineering, automation, and OT teams to support plant systems and minimize disruption to productionEnsure IT requirements are included early in new line, expansion, commissioning, and facility projects12.

Cybersecurity and Risk ManagementSupport site-level cybersecurity controls including endpoint protection, patch compliance, firewall/VPN access, MFA, user access reviews, backups, and vendor access controlCoordinate cyber incident escalation and response with corporate IT and external support partnersPromote cybersecurity awareness, user discipline, and practical risk management across the site14. IT Projects and Expansion SupportLead or coordinate IT projects such as network upgrades, Wi-Fi expansion, server and backup improvements, cybersecurity initiatives, ERP/application rollouts, office technology upgrades, cabling/fiber projects, hardware refresh programs, and new facility IT readinessEnsure projects are delivered safely, on time, within budget, and with proper documentation and handover16. Vendor and Contract ManagementManage local IT vendors and service providers including telecom providers, hardware/software suppliers, managed service providers, cybersecurity vendors, cabling contractors, and cloud/data center partnersEnsure vendors provide reliable service, competitive pricing, timely response, and proper documentation18.

IT Governance, Compliance, and DocumentationMaintain disciplined IT governance including asset inventory, software licenses, network diagrams, server/system documentation, backup procedures, user access records, IT policies, SOPs, change records, audit support, and budget trackingEnsure IT controls are practical, auditable, and aligned with corporate requirements20. Team Leadership and DevelopmentLead, coach, and develop the local IT team, building technical capability, cross-training, backup coverage, and a disciplined escalation structureCreate a service-oriented IT culture focused on responsiveness, quality, documentation, follow-through, and accountabilityRequired QualificationsBachelor?s degree in Information Technology, Computer Science, Engineering, or related field8 12 years of progressive IT experience with at least 4 5 years in an IT leadership or supervisory roleExperience managing IT infrastructure, help desk, networking, servers, cybersecurity, and business applicationsExperience within manufacturing, industrial, heavy equipment, automotive, energy, or similar plant environmentsExperience supporting ERP systems and manufacturing operationsStrong knowledge of networking, firewalls, VPNs, servers, backup systems, endpoint management, and Microsoft environmentsExperience managing technical teams and vendor relationshipsPreferred QualificationsExperience supporting 24/7 manufacturing operationsExposure to IT/OT environments and plant-floor connectivityExperience supporting plant expansions, startups, or major infrastructure upgradesKnowledge of cybersecurity frameworks such as NIST or CIS ControlsCertifications such as ITIL, CCNA, Microsoft, CompTIA Security+, CISSP, CISM, or PMP preferredLeadership ExpectationsThe Senior IT Manager must be visible, responsive, and hands-on. This role requires a leader who can work with executives in the morning, troubleshoot plant-floor connectivity issues in the afternoon, and coordinate cybersecurity or ERP escalations the same day.The ideal candidate will bring structure, urgency, technical depth, and strong customer-service discipline while helping prepare the organization for continued operational growth, digitalization, cybersecurity maturity, and manufacturing expansion.