Technical Writer Jobs in Springfield, MA (NOW HIRING)

Together we fight for everyone's opportunity for a better financial future.
We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now
Get to Know the Opportunity
The ERISA Technical Consultant position plays a key role in delivering technical expertise, training, and support for compliance testing and Form 5500 reporting across 401(k), 403(b), Profit Sharing, Multiple Employer Plans (MEPs), and Pooled Employer Plans (PEPs). This role serves as a subject matter expert on ERISA compliance, technical plan design matters, and regulatory requirements while helping to enhance systems, processes, and service offerings that support both clients and internal teams. The position is also responsible for leveraging technology and automation to efficiently manage high-volume compliance work while maintaining a high degree of accuracy and quality.
The Contributions You'll Make

• Provide technical guidance, training, and support to professionals performing compliance services for Profit Sharing, 401(k), 403(b), MEP, and PEP plans
• Serve as a subject matter expert on ERISA compliance, testing methodologies, plan design interpretation, and IRS regulatory requirements
• Lead and support enhancements to systems, processes, procedures, and controls related to compliance testing and Form 5500 reporting
• Leverage technology, automation, and system capabilities to efficiently manage high-volume compliance testing and reporting workloads while maintaining exceptional accuracy and quality
• Perform compliance testing, with a focus on:
  • 410(b) testing (Ratio Percentage Test and Average Benefits Test)
  • 414(s) compensation testing
  • 401(a)(4) nondiscrimination testing
• Rights, Benefits, and Features testing
• Calculate employer contributions for Safe Harbor and New Comparability plan designs
• Provide consulting support, plan design expertise, and technical guidance to relationship management, plan management, and clients
• Assist with complex operational issues, plan interpretation questions, correction methods, and regulatory compliance matters
• Develop working knowledge of Voya's recordkeeping systems, valuation reports, and compliance-related technology solutions
• Contribute to the development of best practices, operational efficiencies, and service enhancements that improve client outcomes and scalability
• Assist with additional duties and special projects as assigned

Minimum Knowledge & Experience

• Bachelor's degree in Business Administration or related field, or equivalent work experience in ERISA compliance
• 8-10 years of industry experience, including strong ERISA knowledge and applicable IRS regulations
• Minimum 5-7 years of experience in an ERISA compliance environment
• Experience supporting Multiple Employer Plans (MEPs) and/or Pooled Employer Plans (PEPs)
• Hands-on experience with ASC (Actuarial Systems Corporation) or equivalent compliance testing software
• Proven ability to leverage technology, automation tools, and system-driven processes to manage large volumes of compliance and reporting work accurately and efficiently
• Strong understanding of ERISA regulations, IRS nondiscrimination testing requirements, and qualified retirement plan design principles
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Strong analytical, problem-solving, and multitasking skills with the ability to work independently
• Excellent written and verbal communication skills with the ability to interact effectively with senior leadership

Preferred Knowledge & Experience

• Industry certifications such as ASPPA, NIPA, SPARK, CEBS, ERPA, QKA, or QPA
• Experience consulting on complex plan design issues and regulatory compliance matters
• Experience implementing process improvements, automation, and operational efficiency initiatives
• Experience working with multiple recordkeeping platforms and large-scale retirement plan administration operations
• Demonstrated ability to train, mentor, and develop compliance professionals

Compensation Pay Disclosure:
Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$79,620 - $110,590 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
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