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Technical Writer Jobs in Springfield, MA (NOW HIRING)

Flexcon

Technical Service Representative

Spencer, MA · On-site

Technical liaison between Flexcon and our strategic customers providing expert guidance and ... Responsible to interpret lab findings and provide written communication to customers. * Documents ...

Blue Prism Group

Technical Project Manager

Hartford, CT · Remote

Strong written and verbal communication skills with the ability to translate technical complexity for executive audiences What Sets You Apart (preferred qualifications) * PMP, PMI-ACP, or equivalent ...

Deloitte

Salesforce Technical Manager

Hartford, CT · On-site

$117K - $117K/yr

Salesforce Technical Manager, Digital Foundry, Operate & Innovation Our Deloitte Digital Foundry ... Effective written and verbal communication skills * Meticulous attention to detail and quality of ...

Deloitte

Technical Program Manager

Hartford, CT · Remote

$130K - $168K/yr

Work you'll do The Technical Program Manager will lead end-to-end program management for large ... Effective written and verbal communication skills * Meticulous attention to detail and quality of ...

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All JobsTechnical Writer JobsTechnical Writer Jobs in Springfield, MA

Technical Writer information

See Springfield, MA salary details

$13

$38

$65

How much do technical writer jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for technical writer in Springfield, MA is $38.81, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $46.97 per hour, depending on experience, location, and employer.

What does a Technical Writer do?

A Technical Writer creates clear, concise documentation to help users understand complex information, such as instruction manuals, user guides, online help systems, and technical reports. They work closely with subject matter experts, engineers, or product managers to gather information and translate it into easy-to-understand language. Technical Writers ensure that documentation is accurate, well-organized, and tailored to the intended audience, whether they are end-users, technicians, or business professionals.

What is the difference between Technical Writer vs Technical Editor?

AspectTechnical WriterTechnical Editor
Primary RoleCreates and develops technical documentation, manuals, and guides.Reviews, revises, and ensures clarity and accuracy of technical content.
Skills & CertificationsStrong writing, communication, and technical knowledge; certifications like STC are common.Editing skills, attention to detail, and technical understanding; often holds editing certifications.
Work EnvironmentCollaborates with engineers, product teams, and subject matter experts.Works closely with writers and subject matter experts to refine content.
Industry UsageUsed across tech, manufacturing, software, and engineering sectors.Commonly employed in publishing, software, and technical fields for quality control.

While both roles require technical knowledge and strong communication skills, Technical Writers focus on creating content, whereas Technical Editors concentrate on reviewing and improving existing documentation. Both roles are essential for producing clear, accurate technical materials in various industries.

Is technical writing replaced by AI?

Technical writing as a profession involves creating clear, accurate documentation that often requires understanding complex concepts and tailoring content to specific audiences. While AI tools can assist with tasks like drafting or editing, they do not fully replace the critical thinking, expertise, and contextual judgment that technical writers provide. Human oversight remains essential for producing high-quality, reliable documentation.

How does a Technical Writer typically collaborate with subject matter experts (SMEs) during documentation projects?

Technical Writers frequently work closely with subject matter experts to gather accurate information and clarify complex concepts. This collaboration often involves conducting interviews, attending product demos, and reviewing drafts together to ensure technical accuracy and clarity. Building a strong rapport with SMEs is essential, as it helps streamline the review process and results in higher-quality documentation. Effective communication and a proactive approach are key to overcoming challenges such as limited SME availability or evolving product features.

What are the key skills and qualifications needed to thrive as a Technical Writer, and why are they important?

To thrive as a Technical Writer, you need strong writing, editing, and research skills, often supported by a degree in English, communications, or a related field. Familiarity with documentation tools such as Microsoft Word, Adobe FrameMaker, MadCap Flare, and content management systems is typically required. Attention to detail, the ability to simplify complex information, and effective collaboration are crucial soft skills for this role. These competencies ensure the creation of clear, accurate, and user-friendly documentation that supports product usability and end-user satisfaction.

What qualifications do I need to be a technical writer?

A technical writer typically needs a bachelor's degree in English, communications, or a related field, along with strong writing and editing skills. Familiarity with industry-specific tools such as Markdown, HTML, or content management systems, and knowledge of the subject matter are also important qualifications.

What Is a Technical Content Writer?

A technical content writer prepares documents which explain highly specialized concepts from technical fields such as web design, computer science, engineering, and science. Technical content writers draft many types of documents including code documentation, instruction manuals and user guides, articles, and reports. To be successful, technical content writers must be subject matter experts in the fields for which they write, or they must be competent researchers who can quickly assimilate new information into writing projects.

Do technical writers get paid well?

Technical writers typically earn competitive salaries that vary based on experience, industry, and location. Skilled writers with knowledge of tools like XML, Markdown, or Adobe FrameMaker and certifications can command higher pay, especially in specialized fields such as software or engineering documentation.

What exactly does a technical writer do?

A technical writer creates clear, concise documentation such as user manuals, guides, and technical instructions for products or services. They analyze complex information, collaborate with engineers or subject matter experts, and often use tools like Markdown or Adobe FrameMaker to produce accurate materials.
More about Technical Writer jobs
What are the most commonly searched types of Technical Writer jobs in Springfield, MA? The most popular types of Technical Writer jobs in Springfield, MA are:
What are popular job titles related to Technical Writer jobs in Springfield, MA? For Technical Writer jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Technical Writer jobs in Springfield, MA look for? The top searched job categories for Technical Writer jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Technical Writer jobs? Cities near Springfield, MA with the most Technical Writer job openings:
Technical Writer jobs near you
Infographic showing various Technical Writer job openings in Springfield, MA as of June 2026, with employment types broken down into 60% Full Time, 33% Part Time, and 7% Temporary. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $80,718 per year, or $38.8 per hour.

Service Writer - South Deerfield MA (28278)

KEITH TITUS CORP GROUP

South Deerfield, MA • On-site

$28 - $35/hr

Other

Posted 10 days ago

Job description

Join our Page GTC Team today!!
Shift: Mon-Fri / 11am-8pm
$28-$35 per hour (based on experience)
Job purpose
The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians (some circumstances), scheduling outside vendors, reviewing and completing repair orders.
Duties and responsibilities
  • Schedule, track, and reconcile all in-house & third-party repairs, including communication of status and completion
    • Check daily, process and schedule all offsite work relative to outside PM's, break downs and DVIR reported issues.
    • Schedule PM services and coordinate equipment routing (with dispatch) to ensure compliance with due dates
    • Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs
    • Provide proactive repair status and completion updates to dispatch and operations (also done by Shop leadership)
    • Develop estimates and communicate immediately 10% variance
  • Review, reconcile, modify and finalize repair orders accurately within 24 hours max of completion - direct questions to Foreman and Supervisor where appropriate - primary and secondary responsibility with Shop Managers
    • Compiles repair details in repair management software for onsite units and road service trucks.
  • Invoice customers at time of closing order>confirm price table accuracy/customer billing information
  • Own road-call and breakdown coordination, including repair decisions, vendor dispatch, and follow-up through completion
  • Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.
  • General:
    • Adept and proficient in repair management software and all required Microsoft Suite tools used
    • Adept and proficient with all shop related operating procedures, processes and workflows (where applicable)
    • Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries.
    • Knowledgeable and supports Safety, ELD & CSA communications with Drivers
    • Provide prompt, accurate, detailed and timely flow of all paperwork
    • Regular Attendance & Punctuality.
    • Provides Professional Interface with Customers - representing Page at all times.
    • Communicates with Dispatch, Financial Services & other depts. as necessary

Qualifications
  • 3-year experience as a Service Writer
  • 1 - year experience specialized knowledge in the heavy-duty equipment field
  • High School Diploma; associate degree preferred
  • Mechanical/technical knowledge
  • Ability to multi-task
  • Attention to details
  • Self-motivated/team player
  • Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies
  • Valid Driver's License, some local travel may be required.

Safety in the Workplace
  • Employees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the company's health and safety policies, as well as reporting any unsafe conditions is required.

Physical requirements
  • Required to stand for long periods of time; walk, sit, use hands, reach with hands and arms
  • Must be able to read, write, talk and hear
  • Lift heavy objects
  • Repetitive tasks with few breaks
  • Exposed to various extreme elements; noise, dust, dirt and debris

EEO Statement
  • It is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability or sexual orientation

Confidentiality and Discretion
  • The incumbent must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Keith Titus Corporation. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Keith Titus Corporation
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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