Technical Training Manager Jobs in Manchester, NH

JOB SUMMARY:

The Training Manager is responsible to develop and implement a robust Training curriculum for operations staff that meets the needs of today's market and differentiates Circle K as more than just a fuel supplier. The role supports the company goals by focusing on personal and department accountability, customer service, and work efficiency. This role will be located in Nashua, NH with the expectation of adhering to Circle K's 5 Days Together Policy.

RESPONSIBILITIES/ACCOUNTABILITIES:

• Maintain relationships by developing an understanding of the strategies and business operations of the company; attending client meetings; assisting in preparation of presentations; answering questions; explaining policies and procedures

• Assist management in achieving their business goals by sharing ideas and best practices between and amongst regions, departments and business units

• Identify training and development needs by analyzing operational results, job requirements, operational problems, plans, forecasts and current training programs

• Satisfy training and development needs by researching and consulting with subject matter, operations, training and design implementation experts to create training programs that are effective, current, relevant and compatible with Company policies and standards

• Develop and work with curriculum designers and subject matter experts on the creation and modification of new programs as organizational needs change

• Educate operations personnel on effective training techniques, (i.e., the "how to" of training) by implementing and delivering instructional programs, curriculum, training procedures and aids, eLearning and materials using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures

• Provide topic specific training programs to operations and support employees aimed at maintaining and improving their individual job skills

• Deliver a training curriculum to customers designed to assist them in managing and improving their business on fuel and convenience retail drivers, small business fundamentals and compliance with environmental, branding and legal requirements

• Deliver a training curriculum to operations teams designed to assist them in developing, executing and maintaining territory business plans to attain quantitative and qualitative territory performance objectives

• Drive organizational change as the company evolves and support management and employees in change processes or projects

• Initiate and build a positive culture and team environment with a focus on engagement and strengths-based leadership with frequent feedback

• Maintain knowledge of multiple company initiatives and supplier brand programs, requirements and procedures

• Maintain professional and technical knowledge through educational workshops, professional publications, business and personal networks, best practice monitoring or professional societies

• Work with executive management as it relates to the dealer business

• Perform special projects and other duties as assigned

  KNOWLEDGE, SKILLS AND OTHER QUALIFICATIONS REQUIRED:

• Ability to work with multiple stakeholders at all levels and build trust and confidence

• Ability to think creatively to look at current practices and think differently and innovatively to design best methods for development utilizing technology

• Proven ability to create developmental experiences that change behaviors

• Demonstrated ability to design and facilitate high quality professional development programs

• Experience designing curriculum aligned to competencies

• Retail operations experience preferred

Education

Bachelor's degree preferred

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