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Technical Support Jobs in Bolingbrook, IL (NOW HIRING)

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... technical skill development of regional service teams with the goal to achieve highest equipment uptime, fast resolutions and lasting customer satisfaction; act as a contact for Product Support ...

Braze

Technical Support Specialist

Chicago, IL · On-site

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization-serving as a trusted product expert, primary point of contact for inbound ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Fin

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

iManage

Technical Support Engineer

Chicago, IL · On-site

$54 - $82/hr

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...

Kehoe Designs Inc

Event Technical Support

Chicago, IL · On-site

$25 - $28/hr

Event Technical Support Position Overview | The Big Picture Have experience with AVL (Audio, Video, and Lighting) and enjoy being part of the team that makes live events happen? The Event Technical ...

Rittal

(Eplan) Technical Support Engineer

Schaumburg, IL · On-site

$75 - $95/hr

The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd ...

NVENIA

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

Duravant

Technical Support Specialist 1

Wood Dale, IL

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

DURAVANT LLC

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Jobs in Bolingbrook, IL

Technical Support information

See Bolingbrook, IL salary details

$14

$25

$44

How much do technical support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support in Bolingbrook, IL is $25.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.03 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What job categories do people searching Technical Support jobs in Bolingbrook, IL look for?

The top searched job categories for Technical Support jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Technical Support jobs?

Cities near Bolingbrook, IL with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $53,575 per year, or $25.8 per hour.

National Technical Support

Brainlab

Chicago, IL • On-site, Remote

$38K - $48K/yr

Full-time

Medical, Dental, Life, Retirement

Re-posted 3 days ago

Key responsibilities

  • Perform installations, inspections, verification, corrective and preventive maintenance of products.

  • Manage escalated technical cases, analyze product issues, and provide remote support to ensure customer satisfaction.

  • Coordinate team schedules, lead technical training, and participate in special projects to support product deployment and service.

Job description

Company Description
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.
Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we're transforming healthcare to improve the lives of patients everywhere.
We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.
Together we're dedicated to making an impact.
Sound like you?
Join and grow with us.
Job Description
Home worksite (must be based in Mountain or Pacific time zone)
Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful installation and service of products; 2nd level field service responsibility for products, both platforms and software; investigate, analyze and recognize trends in technical data and manage escalated cases; maintain and submit technical records and documentation as per regulatory requirements; resolve product issues through detailed analysis and utilization of engineering expertise; manages team schedule to ensure efficient resource allocation for installation, service and preventative maintenance needs; applies customer management skills and technical expertise to meet or exceed customer needs and expectations; proper handling of customer complaints; work with the appropriate authority or department, as required; drive continuous technical skill development of regional service teams with the goal to achieve highest equipment uptime, fast resolutions and lasting customer satisfaction; act as a contact for Product Support Engineers regarding feedback and improvements triggered by service experiences to ensure continuous product/process improvement; lead the introduction of new products to customers by participating in soft launch programs; participate in the development and delivery of technical training, as required; may coordinate other expert company resources required to assist with installation or service activities; participate in special projects; successfully completes company and product trainings as needed to maintain certification; carries out Remote Performance Reviews; responsible for escalated case support which includes troubleshooting for reported customer problems and remote support for the region; mentoring team and accessing individual/team performance.
50% domestic travel.
Qualifications
  • B.S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information Management
  • 1 year experience in engineering or field service related functions with medical devices
  • 1 years experience with medical linear accelerator or microwave RF systems and computer networks
  • 1 years experience with applying engineering principles such as electrical, mechanical, and biomedical to troubleshooting without complete technical documentation.
  • 1 years experience with test equipment and hand tools including oscilloscopes and multi-meters

Additional Information
In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at: www.brainlab.com
Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.
Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to us.hr@brainlab.com.

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