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Technical Support Jobs in Bolingbrook, IL (NOW HIRING)

Braze

Technical Support Specialist

Chicago, IL · Hybrid

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization-serving as a trusted product expert, primary point of contact for inbound ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... technical skill development of regional service teams with the goal to achieve highest equipment uptime, fast resolutions and lasting customer satisfaction; act as a contact for Product Support ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Fin

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Brainlab

Technical Support Specialist

Oak Brook, IL · On-site

Two year Associate's degree with relevant clinical / technical support experience may also be considered * High comfort level with software and technology in general * Previous experience in any type ...

NVENIA

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

DURAVANT LLC

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

Duravant

Technical Support Specialist 1

Wood Dale, IL

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA ...

Flywire

Technical Support Engineer II

Chicago, IL

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Jobs in Bolingbrook, IL

Technical Support information

See Bolingbrook, IL salary details

$14

$25

$44

How much do technical support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support in Bolingbrook, IL is $25.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.03 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs

What cities near Bolingbrook, IL are hiring for Technical Support jobs?

Cities near Bolingbrook, IL with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $53,575 per year, or $25.8 per hour.

Technical Support Specialist

Braze

Chicago, IL • Hybrid

$60K - $95K/yr

Full-time

Posted 13 days ago

Job description

WHAT YOU'LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization-serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You'll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

  • Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
  • Becoming a trusted product expert-mastering the dashboard, integrations, troubleshooting steps, and best practices
  • Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
  • Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
  • Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
  • Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

  •  2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
  • A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
  • Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
  • Hands-on experience with HTML, CSS, APIs, and/or SQL
  • Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
  • Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
  • Strong written and verbal communication skills in English

WHO YOU ARE

  • An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
  • Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
  • Passionate about helping customers and resolving issues efficiently and effectively.
  • Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
  • Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
  • Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
  • A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $60,000 and $95,000/year, with an expected On Target Earnings (OTE) between $67,000 and $106,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

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