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It Support Technician Tier 2 Jobs in Bolingbrook, IL

DivIHN Integration Inc

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

Mid-Level IT Support Technician Location: On-site at Lemont, IL Duration: 6 Months Work Schedule ... Tier-1 or Tier-2 support * Bachelor's degree in Computer Science, Information Technology, or ...

Samprasoft

IT Support Analyst II

Hoffman Estates, IL · On-site

IT Support Specialist Performs IT support activities related to client interfacing and internal ... Provides up to Tier 2 level troubleshooting of hardware/software on MS Windows-based networked PCs.

Consertus, Inc.

Senior IT Support Technician

Chicago, IL · Hybrid

$80K - $95K/yr

The Senior IT Technician will act as the local technical escalation point, ensuring reliable ... Provide Level 2 & 3 technical support for desktops, laptops, mobile devices, peripherals, and ...

Consertus, Inc.

Senior IT Support Technician

Chicago, IL · On-site

$80K - $95K/yr

The Senior IT Technician will act as the local technical escalation point, ensuring reliable ... Provide Level 2 & 3 technical support for desktops, laptops, mobile devices, peripherals, and ...

Consertus, Inc.

Senior IT Support Technician

Chicago, IL · Hybrid

$80K - $95K/yr

The Senior IT Technician will act as the local technical escalation point, ensuring reliable ... Provide Level 2 & 3 technical support for desktops, laptops, mobile devices, peripherals, and ...

ProSource

Entry Level IT Support Technician

Chicago, IL · On-site

$50K - $70K/yr

As an Entry-Level IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's technological infrastructure. You will work closely with our team to provide ...

ProSource

Entry Level IT Support Technician

Chicago, IL · On-site

$50K - $70K/yr

As an Entry-Level IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's technological infrastructure. You will work closely with our team to provide ...

suncast

IT Support Technician

Batavia, IL

$50K - $65K/yr

Requirements: * 2+ years in IT support or an equivalent combination of education and experience * Strong understanding of computer hardware, software and networks * Experience with a Windows Server ...

Suncast

IT Support Technician

Batavia, IL · On-site

$50K - $65K/yr

Requirements: * 2+ years in IT support or an equivalent combination of education and experience * Strong understanding of computer hardware, software and networks * Experience with a Windows Server ...

Suncast

IT Support Technician

Batavia, IL · On-site

$50K - $65K/yr

Requirements: * 2+ years in IT support or an equivalent combination of education and experience * Strong understanding of computer hardware, software and networks * Experience with a Windows Server ...

suncast

IT Support Technician

Batavia, IL

$50K - $65K/yr

Requirements: * 2+ years in IT support or an equivalent combination of education and experience * Strong understanding of computer hardware, software and networks * Experience with a Windows Server ...

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It Support Technician Tier 2 information

See Bolingbrook, IL salary details

$14

$24

$36

How much do it support technician tier 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for it support technician tier 2 in Bolingbrook, IL is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Technician Tier 2, and why are they important?

To thrive as an IT Support Technician Tier 2, you need solid troubleshooting skills, knowledge of networking and operating systems, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when interacting with users and resolving complex issues. These skills ensure efficient technical support, minimize downtime, and help maintain a productive IT environment.

What are some common challenges faced by IT Support Technician Tier 2 professionals, and how can they be addressed?

IT Support Technician Tier 2 professionals often encounter complex technical issues that cannot be resolved by Tier 1 support, such as advanced software problems, network troubleshooting, and hardware malfunctions. These challenges require strong analytical skills, a broad technical knowledge base, and effective communication to collaborate with end users and other IT teams. Staying updated with the latest technology trends and maintaining thorough documentation can significantly help in efficiently resolving issues and preventing recurring problems. Additionally, proactively seeking mentorship and training opportunities within the organization can further enhance problem-solving abilities and career growth.

What are IT Support Technician Tier 2?

IT Support Technician Tier 2 professionals are technical support specialists who handle more complex IT issues that cannot be resolved by Tier 1 support. They typically assist with troubleshooting hardware and software problems, configuring systems, and escalating unresolved issues to higher-level specialists if necessary. Tier 2 technicians may also provide user training and help maintain IT documentation. Their role requires a deeper understanding of IT systems and often involves remote and on-site support for end users.

What is the difference between It Support Technician Tier 2 vs Help Desk Technician?

AspectIt Support Technician Tier 2Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ common, but less advanced certifications
Work EnvironmentOn-site or remote support, handling complex issuesHelp desk, primarily remote support for basic problems
ResponsibilitiesAdvanced troubleshooting, escalations, hardware/software supportInitial issue diagnosis, basic troubleshooting, ticket logging
Experience LevelTypically 2+ years of experienceEntry to mid-level, less technical depth

In summary, It Support Technician Tier 2 roles involve more advanced troubleshooting, technical skills, and experience compared to Help Desk Technicians, who focus on basic support and initial issue resolution. Tier 2 technicians often handle escalated issues requiring deeper technical knowledge.

What are popular job titles related to It Support Technician Tier 2 jobs in Bolingbrook, IL? For It Support Technician Tier 2 jobs in Bolingbrook, IL, the most frequently searched job titles are:
What job categories do people searching It Support Technician Tier 2 jobs in Bolingbrook, IL look for? The top searched job categories for It Support Technician Tier 2 jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for It Support Technician Tier 2 jobs? Cities near Bolingbrook, IL with the most It Support Technician Tier 2 job openings:
It Support Technician Tier 2 jobs near you
Infographic showing various It Support Technician Tier 2 job openings in Bolingbrook, IL as of May 2026, with employment types broken down into 3% As Needed, 28% Full Time, 58% Part Time, 2% Temporary, and 9% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $51,561 per year, or $24.8 per hour.
Technical Support Technician, Tier 2

Technical Support Technician, Tier 2

Metropolis

Chicago, IL • On-site

$24/hr

Full-time

Medical, Life, Retirement

Posted 10 days ago

Job description

Who we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators and problem solvers to help us create it.
Who you are
Metropolis is seeking a seasoned, proactive, and solution-oriented IT Support Technician, Tier 2 to provide advanced IT support and contribute to strategic IT initiatives for our internal teams. This role moves beyond foundational support, requiring deeper technical expertise to diagnose and resolve complex issues, mentor Tier 1 staff, and actively participate in IT projects. You will play a critical part in maintaining robust IT infrastructure and ensuring smooth, efficient business operations as Metropolis continues to scale. This position is ideal for a highly capable problem-solver eager to take on greater responsibility and leadership within a dynamic IT environment.
What you'll do
  • Serve as an escalation point for Tier 1 support, resolving complex technical issues using advanced troubleshooting techniques
  • Mentor Tier 1 technicians and support knowledge transfer through best practices and guidance
  • Lead and contribute to IT projects including system upgrades, software rollouts, and infrastructure improvements
  • Manage IT hardware lifecycle: procurement, inventory, configuration, deployment, and decommissioning
  • Administer and troubleshoot macOS, Jamf Pro (MDM), Google Workspace, basic server/network functions, and enterprise applications
  • Enforce IT security best practices, support policy implementation, and assist in incident response
  • Document complex technical issues, configurations, and processes for the internal knowledge base
  • Collaborate with Tier 3 and other IT teams to resolve systemic issues and maintain operational continuity
  • Communicate proactively with end-users and stakeholders, ensuring transparency and professionalism
  • Participate in a rotating on-call schedule to provide after-hours and weekend support as required, while building technical skills and providing backup coverage as needed
What we're looking for
  • 3+ years of progressive technical support experience, including 1-2 years in a Tier 2 or escalation role
  • Demonstrate expert proficiency in troubleshooting and resolving issues within a macOS enterprise environment
  • Possess experience with Jamf Pro, IRU or other MDM system for Apple device management, deployment, and policy enforcement
  • Demonstrate proficiency with Mac hardware, network printers, peripherals, and advanced network connectivity concepts like TCP/IP, DNS, DHCP, and VPN clients
  • Possess experience with Google Workspace administration and enterprise mobile device support for iOS and Android
  • Demonstrate proficiency in IT ticketing systems like Jira, ServiceNow, or Zendesk
  • Apply exceptional multitasking, analytical, and problem-solving skills in complex support environments
  • Exhibit strong communication and interpersonal skills with a customer-focused mindset and experience in fast-paced, high-growth tech environments
  • Able to lift 25 lbs un-assistated, bending, kneeling, crouching, reaching, and spending extended periods standing or walking during deployments
While not required, these are a plus:
  • Possess familiarity with scripting tools like Bash or Zsh to automate routine IT tasks on macOS
  • Possess industry certifications such as Jamf Certified Tech/Admin, CompTIA Network+, or Security+

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base pay for this position is $24.00 USD to 29.00 USD hourly. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CM1 #LI-Onsite
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

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