Technical Support Vendor Manager Jobs (NOW HIRING)

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.
The Technology Vendor Manager is responsible for managing various stages of the Vendor Lifecycle within the Technology Group and in alignment with BBH Policies and Standards. These lifecycle phases include planning, selection, contracting, monitoring, renewals and termination. In addition, they will proactively identity issues and emerging risks with these relationships and mitigate or escalate as appropriate Perform periodic reviews of vendor satisfaction with the Technology end-users to constantly reevaluate and review BBH needs in line with vendor delivery. This is an individual contributor role reporting to the Head of Technology Vendor Management and IT Procurement.
Responsibilities include:
Contract Management

• Provide relationship management and negotiation for a portfolio of medium-spend Technology contracts an support Senior Vendor Managers as appropriate.
• Define contractual Service Level Agreements to measure Vendor Performance.
• Develop and Document Exit Strategies as appropriate

Communication & Partnerships

• Key management interface with both internal and external stakeholders
• Work with systems management team to determine the needs of the firm, as it pertains to vendors and vendor agreements.
• Communicate to management and key stakeholders, the contract risks and exceptions to established standards.
• Pivotal role in overseeing vendor relationships and ensuring operational excellence

Analysis / Metrics Design

• Identify best practices across processes.
• Develop and maintain vendor performance
• Develop and maintain vendor performance management materials such as metrics, scorecards, key performance indicators (KPIs).

Risk/Compliance/Governance

• Identifies and Tracks vendor risks as appropriate to ensure they are mitigated or accepted.
• Ensures documented exit strategies are in place for all high risk Business Technology Vendors.

Qualifications include:

• BA/BS Degree in Business, MIS, Computer Science or Engineering; advance degree desirable.
• Possess a minimum of 5-7 experience in managing technology projects, functions and with increasing levels of responsibility.
• Experience with commercial contract negotiation, strategic sourcing practices, vendor dashboards, strategic cost reduction initiatives, and vendor quality turn around.
• Strong strategic skills for vendor negotiations.
• Track record of successful execution of cross-functional strategic initiatives and significant change projects preferred.
• Understanding of market competitiveness, emerging trends and ability to provide global sourcing intelligence.
• Creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer.
• Ability to communicate effectively and motivate team and others; ability to deliver persuasive and credible presentations to at all levels of the organization.
• Ability to facilitate and drive change in a fast paced and "ever changing" environment leveraging strong interpersonal and influencing skills.
• Strong with managing ambiguity and shifting priorities

Salary Range
$130,000 - $180,000 Base Salary + Annual Target Bonus
BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development-so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.