1

Technical Support Triage Representative Jobs (NOW HIRING)

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

What You Bring: * 0 - 2 years of previous experience in a technical support role * Excellent verbal and interpersonal communication skills * Enjoys working with clients and sales reps over the phone

What You Bring: * 0 - 2 years of previous experience in a technical support role * Excellent verbal and interpersonal communication skills * Enjoys working with clients and sales reps over the phone

Technical Support Representative

Atlanta, GA ยท On-site

$60K - $95K/yr

The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements ...

Earthlink's Technical Support Representative provides top-notch technical support to our business customers and ensures the smooth operation of our telecommunications services. The ideal candidate ...

Position Overview The Technical Support Representative III provides advanced technical support for Generac generators, transfer switches, solar inverter systems, and battery energy storage products.

For more information, view The Role of the Technical Support Representative Within WeVote, we support our candidates as users of our platform. Timeliness in response is important to their user ...

Showing results 21-40

Technical Support Triage Representative information

See salary details

$12

$21

$31

How much do technical support triage representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support triage representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Technical Support Triage Representative vs Technical Support Specialist?

AspectTechnical Support Triage RepresentativeTechnical Support Specialist
CertificationsBasic technical certifications (e.g., CompTIA A+)Similar certifications, often more specialized
Work EnvironmentCall centers, help desks, remote supportHelp desks, on-site support, remote troubleshooting
Job FocusInitial diagnosis, routing, and prioritization of issuesIn-depth troubleshooting and resolution of technical problems
Common UsageCustomer support, technical triage rolesTechnical support teams, troubleshooting specialists

In summary, a Technical Support Triage Representative primarily handles initial customer interactions, diagnosing and routing issues, while a Technical Support Specialist provides detailed troubleshooting and problem resolution. Both roles require technical knowledge and certifications but differ in scope and responsibilities.

What cities are hiring for Technical Support Triage Representative jobs?

Cities with the most Technical Support Triage Representative job openings:

What states have the most Technical Support Triage Representative jobs?

States with the most job openings for Technical Support Triage Representative jobs include:

What are popular job titles related to Technical Support Triage Representative jobs?

For Technical Support Triage Representative jobs, the most frequently searched job titles are:

Infographic showing various Technical Support Triage Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Urbandale, IA โ€ข On-site

Three Point Solutions
Recruiting and Staffing Servicesย โ€ขย 11 - 50 employees

$29 - $31/hr

Contractor

Re-posted 27 days ago


Job description

Job Title:         Technical Support Representative
Client:              Heavy Machine Manufacturing Company
Location:         Urbandale, IA 50131
Duration:         19 months
Shift:                1st shift

Role Summary

  • Advanced Tier 2 technical support for digital products
  • Support Operations Center, APIs, data systems, and integrations
  • Resolve escalated and complex customer issues

Key Responsibilities

  • Troubleshoot complex technical cases
  • Resolve data flow, API, connectivity, and account issues
  • Analyze case data and identify root causes
  • Work with engineering and product teams
  • Improve support processes and documentation
  • Manage cases by priority and SLA
  • Mentor and support Tier 1 staff
  • Maintain detailed case and solution records

Required Skills

  • 2+ years in technical or product support
  • Strong problem-solving and data analysis
  • Clear communication skills
  • Time management and organization
  • Ability to work in fast-paced environments

Preferred Skills

  • Operations Center experience
  • API and integration knowledge
  • Help desk or multi-tier support experience
  • Digital platform or ag-tech experience

Additional Info

  • No travel required
  • Contract role supporting Tier 2 Digital Support
  • Cross-functional collaboration expected

Education

  • Bachelor’s Degree or equivalent

Experience

  • 3–6 years relevant experience
  • Some experience coordinating others

#ZR