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Technical Support Senior Advisor Jobs (NOW HIRING)

FTE Factory Advisors

Senior Advisor

Detroit, MI

$135K - $135K/yr

Technical Engineering * Maintenance & Reliability * Leadership Development & Organizational Change ... Lead and Support Client Engagements - Contribute to project planning, organization, and execution ...

FTE Factory Advisors

Senior Advisor

Detroit, MI · On-site

$135K - $135K/yr

Technical Engineering * Maintenance & Reliability * Leadership Development & Organizational Change ... Lead and Support Client Engagements - Contribute to project planning, organization, and execution ...

FTE Factory Advisors

Senior Advisor

Detroit, MI · On-site

$135K - $135K/yr

Technical Engineering * Maintenance & Reliability * Leadership Development & Organizational Change ... Lead and Support Client Engagements - Contribute to project planning, organization, and execution ...

STAHL

Senior Technical Support Manager

Washington, DC

$128K - $177K/yr

Serve as a senior advisor to government and industry stakeholders on technical, programmatic, and ... Support Manager to provide high-level technical and programmatic support in alignment with ...

ORAU

Senior Advisor- Payment Design

$56.89 - $68/hr

Senior Advisor - Payment Design Project Supported: SPHG Model Payment Design Effort: 20 hours/week ... public-facing technical materials. Analytical Skills (Preferred) • Experience conducting ...

CFS Brands LLC

Technical Support Advisor

Lodi, NJ · On-site

$25 - $30/hr

Technical Support Advisor Reports to: Category Director, Equipment Sales Location: On-site, Lodi, New Jersey About the Role: the Technical Support Advisor provides technical support for warranty ...

AvantGarde, LLC

Senior Advisor

Washington, DC

$154K - $155K/yr

The AvantGarde, LLC (AG) Senior Advisor supports the AG client USCP, Office of the Chief Administrative Officer (OCAO) to deliver executive-level support on a variety of administrative tasks and ...

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Technical Support Senior Advisor information

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$56.5K

$103.1K

$170K

How much do technical support senior advisor jobs pay per year?

As of Jun 15, 2026, the average yearly pay for technical support senior advisor in the United States is $103,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $124,000.00 per year, depending on experience, location, and employer.

What does being technical mean?

Being technical in a role like a Technical Support Senior Advisor means having a strong understanding of computer systems, software, hardware, and networking. It involves troubleshooting technical issues, using diagnostic tools, and applying technical knowledge to resolve customer problems efficiently.

What are Technical Support Senior Advisors?

Technical Support Senior Advisors are experienced professionals who provide advanced technical assistance and guidance to customers or internal teams. They handle complex technical issues that require in-depth knowledge and problem-solving skills, often serving as escalation points for junior support staff. In addition to troubleshooting, they may mentor other team members, document solutions, and help improve support processes. Their role is crucial in ensuring customer satisfaction and maintaining the reliability of products or services.

What is the meaning of technical?

In the context of a Technical Support Senior Advisor role, 'technical' refers to knowledge of specific tools, systems, or processes related to technology. It involves understanding hardware, software, troubleshooting methods, and technical documentation to assist users effectively.

What are the key skills and qualifications needed to thrive as a Technical Support Senior Advisor, and why are they important?

To thrive as a Technical Support Senior Advisor, you need advanced technical troubleshooting abilities, deep product knowledge, and experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is typically required. Exceptional communication, problem-solving, and leadership skills help you guide teams and handle complex customer issues effectively. These skills ensure timely and accurate resolution of technical problems, leading to improved customer satisfaction and team performance.

What are some typical challenges faced by Technical Support Senior Advisors, and how can they effectively manage these situations?

Technical Support Senior Advisors often encounter complex technical issues that require in-depth troubleshooting and clear communication with both customers and internal teams. Managing escalations, prioritizing multiple cases, and keeping up with evolving technologies are common challenges. Effective advisors leverage advanced problem-solving skills, collaborate closely with engineering and product teams, and maintain strong organizational habits to balance their workload. Continuous learning and a customer-focused mindset are key to successfully navigating these challenges and delivering high-quality support.

What is the full meaning of tech?

In the context of a Technical Support Senior Advisor role, 'tech' is short for 'technology,' which refers to the application of scientific knowledge for practical purposes, including hardware, software, and systems used to support users. Understanding various tech tools and platforms is essential for providing effective technical support and troubleshooting. Certifications in relevant technologies can enhance a support advisor's expertise.

What is a technical definition?

A technical definition explains the precise meaning of a term or concept within a specific field, such as technology or engineering. For a Technical Support Senior Advisor, understanding technical definitions helps in accurately diagnosing issues and communicating solutions using industry-standard terminology.
What cities are hiring for Technical Support Senior Advisor jobs? Cities with the most Technical Support Senior Advisor job openings:
What states have the most Technical Support Senior Advisor jobs? States with the most job openings for Technical Support Senior Advisor jobs include:
Senior Advisor, National Security Space

Senior Advisor, National Security Space

Johns Hopkins Applied Physics Laboratory

Cascade, CO • On-site

$130K - $131K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Johns Hopkins Applied Physics Laboratory rating

9.9

Company rating: 9.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 57 rated research

Job description

Description
The Senior Advisor will lead NSSMA's customer-development process with the warfighter community, ensuring that APL's national security space portfolio is grounded in validated operational problems, realistic mission threads, credible user feedback, and measurable mission impact. The role will guide NSSMA through disciplined warfighter discovery, operational validation, sponsor demand creation, and institutional adoption of repeatable customer-development practices. The Senior Advisor will serve as a bridge among APL technical teams, USSF and USSPACECOM operators, joint and allied partners, senior enlisted leaders, mission commanders, and acquisition sponsors.
Working closely with NSS Mission Area leadership, program managers, principal investigators, and external sponsors, the Senior Advisor will lead warfighter discovery, operational validation, portfolio assessment, and sponsor engagement activities while helping institutionalize a repeatable framework for operational learning and mission impact. The position directly supports NSSMA's strategic priorities in Decision Superiority, Multi-Domain Kill Webs, Combat-Ready Space Capabilities, Threat Understanding & Anticipation, and the development of a Space Warfighting Brain Trust.
As the Senior Advisor for NSSMA, your responsibilities will include:
Warfighter Engagement and Operational Discovery
  • Lead engagement with U.S. Space Force, U.S. Space Command, joint, allied, and intelligence community stakeholders to identify emerging operational challenges and mission needs.
  • Conduct structured operational discovery efforts with commanders, operators, planners, trainers, and acquisition stakeholders.
  • Translate operational pain points into actionable mission challenges, opportunity areas, and strategic investment priorities.
  • Develop and maintain a prioritized understanding of warfighter needs and mission gaps.

Operational Validation and Mission Integration
  • Partner with technical teams to translate advanced concepts into operationally relevant use cases.
  • Assess how proposed solutions support mission execution, decision-making, readiness, and combat effectiveness.
  • Design and support operational validation activities, including exercises, demonstrations, tabletop events, and mission-focused evaluations.
  • Identify adoption barriers, operational risks, and integration challenges that may affect mission success.

Strategic Portfolio and Mission Area Advising
  • Serve as a trusted advisor to NSSMA leadership on operational relevance, sponsor priorities, and emerging mission opportunities.
  • Evaluate strategic initiatives and technical portfolios against current and future space warfighting needs.
  • Provide independent assessments regarding mission impact, operational utility, and sponsor alignment.
  • Support strategic planning, portfolio shaping, and new business development activities.

Sponsor Engagement and Growth
  • Strengthen relationships across USSF, USSPACECOM, NRO, Intelligence Community, and Joint Force stakeholders.
  • Support senior-level engagements, workshops, mission forums, and strategic discussions.
  • Help translate validated operational needs into future programs, partnerships, and sponsor-funded initiatives.
  • Identify and cultivate operational champions and early adopters.

Institutional Capability Development
  • Establish and mature repeatable processes for warfighter discovery, validation, and operational learning across NSSMA.
  • Mentor technical leaders and program teams on operational engagement best practices.
  • Develop frameworks, training materials, and assessment approaches that strengthen NSSMA's operational effectiveness.
  • Foster a culture of evidence-based decision making and continuous operational learning.

Qualifications
You meet our minimum qualifications if you have...
  • A Bachelor's degree in Engineering or Operations Research, or in lieu of degree, Military education/training in Space Operations and Leadership, with significant Space-related experience.
  • 20+ years of progressively responsible experience supporting national security space and military operations.
  • 5+ years serving as a Senior Advisor, or related role, to senior military, government, or industry leaders on strategic and operational issues.
  • Significant operational leadership experience within the U.S. Space Force, U.S. Air Force Space organizations, or U.S. Space Command.
  • Demonstrated expertise in space operations, command and control, mission integration, force readiness, training, or operational planning.
  • Strong understanding of the national security space enterprise, including operational, acquisition, and policy environments.
  • Proven ability to build trusted relationships across diverse stakeholder communities.
  • Excellent written, verbal, and executive-level communication skills.
  • An active TS/SCI +poly security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You will go above and beyond our minimum requirements if you have...
  • Master's degree or higher in Engineering, Systems Engineering, National Security Studies, Strategic Studies, Business Administration, or a related field.
  • Previous experiences as a former senior military officer, senior enlisted leader, government executive, or equivalent industry executive with national security space experience.
  • Direct experience with USSPACECOM, Space Operations Command (SpOC), Combined Force Space Component Command (CFSCC), Joint Task Force-Space Defense (JTF-SD), National Space Defense Center (NSDC), NRO, or Intelligence Community organizations.
  • Experience leading operational assessments, exercises, experimentation, concept development, or mission engineering activities.
  • Knowledge of customer discovery, operational validation, mission-thread analysis, human-centered design, or related methodologies.
  • Experience shaping defense programs, strategic investments, or technology transition efforts.
  • Familiarity with AI/ML-enabled decision support, advanced analytics, autonomy, digital engineering, or space mission systems.
  • Demonstrated success developing strategic partnerships across government, industry, academia, and allied organizations.

About Us
Why Work at APL?
The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.
At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu.
The referenced pay range is based on JHU APL's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.
Minimum Rate
$105,000 Annually
Maximum Rate
$245,000 Annually

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