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Technical Support Role Jobs in Indiana (NOW HIRING)

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable ... Proficiency in a high level programming language such as Python/C++ This role is for you if you are:

Atlas Copco

Technical Support Engineer

Michigan City, IN · On-site +1

Your role Provide fast, structured, high-quality technical support to reduce equipment downtime and improve customer satisfaction. Serve as technical escalation for complex mechanical and electrical ...

Vergence

Tier 2 Technical Support

Lafayette, IN · On-site

On-site position located in Lafayette, Indiana In this role you will: On-site position located in Lafayette, Indiana In this role you will: * Handle technical support issues from clients. Will ensure ...

Motorola

$90K - $110K/yr

This role also has an On Call responsibility.*** At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support ...

TEKsystems

Technical Support Tech I

New Carlisle, IN · On-site

$22.63/hr

... on experience supporting data center infrastructure, hardware installations, technical ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

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Technical Support Role information

What is the job of technical support role?

A technical support role involves assisting customers or users with troubleshooting hardware, software, or network issues. Support specialists often use diagnostic tools, communicate solutions clearly, and may work in call centers or help desks, requiring good communication skills and technical knowledge. The role may also involve documenting issues and solutions for future reference.

What is the job role of technical support role?

A technical support role involves assisting customers or users with technical issues related to hardware, software, or network systems. It requires troubleshooting skills, knowledge of relevant tools and products, and often involves communicating solutions clearly, sometimes through phone, email, or remote access. The role may also include documenting issues and solutions for future reference.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, technical support engineer, and customer support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.

What cities in Indiana are hiring for Technical Support Role jobs?

Cities in Indiana with the most Technical Support Role job openings:

Infographic showing various Technical Support Role job openings in Indiana as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support Engineer

Bostondynamics
See more jobs at Bostondynamicsexternal

Full-time

Re-posted 21 days ago

Job description

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests.

Duties and Responsibilities

Knowledge & Application: Technical Expert

  • Provides technical support to customers and internal customers for a highly technical and sophisticated product-agnostic ecosystem.

  • Helps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment - robots, payloads, and servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems.

  • May be involved in customer installation and training.

  • Responsible for maintaining knowledge of all base robot behaviors, functions, and changes in supported software and hardware.

  • Responsible for building and sharing a deep expertise in the work of a specialized software feature development team.

  • Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process.

Contributions to Product and Customer Success

  • Responds to customers in a voice and tone representative of Boston Dynamics

  • Queue Management to reduce long running issues and drive KPI to manage the issues

  • Respond to Troubleshooting emails and chats in a timely and responsible manner

  • Document software incidents, bugs, and stories for Development and Quality teams

  • Suggest new features based on customer feedback

  • Assist in proactive support and outreach for technical bulletins

  • Contributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives

Qualifications

The ideal candidate has:

  • Bachelor degree or higher in Engineering/Computer Science related subject

  • Excellent computer and interpersonal skills

  • Proficiency in Linux-based operating systems

  • Proficiency in a high level programming language such as Python/C++

This role is for you if you are:

  • A take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers

  • A positive individual who takes pride in providing a high standard of service and support to customers

  • A knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively

  • A team player: Work with others and support different functions across teams

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