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Technical Support Representative Systems Jobs in Texas

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:Wireless/VOIPHosted Phone SystemFiberPOTSDSLYou'll also be responsible for ...

Collabera

Technical Support

Carrollton, TX

$18/hr

As a Technical Support Representative, you will be resolving technical problems reported by tax ... Solid working knowledge of the Windows Operating System, including but not limited to Windows 7. ...

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Technical Support Representative Systems information

What is the difference between Technical Support Representative Systems vs Technical Support Specialist?

AspectTechnical Support Representative SystemsTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, remote supportIT support teams, help desks, on-site or remote
Industry UsageIT, technology, telecommunicationsIT, technology, software companies
Common Search IntentUnderstanding roles, responsibilities, and differencesJob comparison, skills required, career path

Both roles involve technical troubleshooting and customer support, often requiring similar certifications and working in comparable environments. The main difference lies in the scope: Technical Support Representative Systems typically emphasizes supporting specific systems or platforms, while Technical Support Specialist may have a broader or more specialized technical focus.

How much does a technical support representative systems make?

The average salary for a technical support representative varies by experience and location but typically ranges from $40,000 to $60,000 annually. Entry-level roles may start lower, while experienced technicians with specialized skills or certifications can earn higher wages. The role often involves troubleshooting hardware and software issues using tools like remote support software and knowledge bases.

What does a technical support representative do?

A technical support representative assists customers by diagnosing and resolving hardware, software, or network issues. They communicate technical solutions clearly, often using remote tools or phone support, and may document interactions in ticketing systems. Strong problem-solving skills and technical knowledge are essential for this role.
Infographic showing various Technical Support Representative Systems job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

English-Spanish Bilingual Tier 2 Technical Support Representative

Houston, TX • On-site

Fuku
Food Services and Drinking Places • 51 - 200 employees
Learn more about Fukuexternal

Full-time

Re-posted 11 days ago

Job description

Job Title:
English-Spanish Bilingual Tier 2 Technical Support Representative
Company:
Callnovo
Location:
Remote / Freelancer Contract
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.
Employment Type:
Freelancer Contract
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week
- Weekend rotation may be required
Market Served:
English and Spanish-speaking customers
Industry:
Customer Support / Technical Support / Call Center Services
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.
Key Responsibilities:
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
Requirements:
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call center, help desk, or technical support.
- Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.
- Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.
- Strong problem-solving skills, attention to detail, and clear written communication.
Preferred Qualifications:
- Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.
- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.
How to Apply:
Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.
Fuku logo

About Fuku

Sourced by ZipRecruiter

Industry

Food services and drinking places

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2015

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