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Technical Support Representative Systems Jobs in Texas

HomePro

Technical Support Representative

Carrollton, TX · On-site

$20 - $24/hr

... Technical Support Representative to provide advanced support for our residential smart home and ... Manage escalated support cases involving HomePro-installed systems such as security panels ...

EarthLink

Technical Support Representative

Athens, TX

$13/hr

Earthlink's Technical Support Representative provides top-notch technical support to our business ... Document call details and update account information in the computer system. * Keep customers ...

Centerbase

Technical Support Representative

Dallas, TX · On-site +1

$24.04 - $28.84/hr

Position Summary The primary function of the Technical Support position is to manage and resolve issues related to the setup, maintenance, and support of Centerbase. Duties for this position include ...

Citamed

Technical Support Representative

San Juan, TX · On-site

$1.7K/mo

Technical Support: Keep all customer service channels up to date at all times. Maintain the best service quality and provide correct answers at all times. Resolve customer complaints via phone, email ...

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Technical Support Representative Systems information

What is the difference between Technical Support Representative Systems vs Technical Support Specialist?

AspectTechnical Support Representative SystemsTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentCustomer service centers, IT departments, remote supportIT support teams, help desks, on-site or remote
Industry UsageIT, technology, telecommunicationsIT, technology, software companies
Common Search IntentUnderstanding roles, responsibilities, and differencesJob comparison, skills required, career path

Both roles involve technical troubleshooting and customer support, often requiring similar certifications and working in comparable environments. The main difference lies in the scope: Technical Support Representative Systems typically emphasizes supporting specific systems or platforms, while Technical Support Specialist may have a broader or more specialized technical focus.

How much does a technical support representative systems make?

The average salary for a technical support representative varies by experience and location but typically ranges from $40,000 to $60,000 annually. Entry-level roles may start lower, while experienced technicians with specialized skills or certifications can earn higher wages. The role often involves troubleshooting hardware and software issues using tools like remote support software and knowledge bases.

What does a technical support representative do?

A technical support representative assists customers by diagnosing and resolving hardware, software, or network issues. They communicate technical solutions clearly, often using remote tools or phone support, and may document interactions in ticketing systems. Strong problem-solving skills and technical knowledge are essential for this role.
Infographic showing various Technical Support Representative Systems job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support Representative

Carrollton, TX • On-site

HomePro
See more jobs at HomeProexternal

$20 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 hours ago

Job description

This is an on site position in Carrollton, TX
HomePro is seeking a knowledgeable and customer-focused Technical Support Representative to provide advanced support for our residential smart home and security solutions. This role is ideal for someone with hands-on experience in home automation, alarm systems, and integrated technologies.
Key Responsibilities
  • Act as the primary technical resource for internal teams and HomePro clients through inbound and outbound call, email, and SMS support.
  • Manage escalated support cases involving HomePro-installed systems such as security panels, surveillance cameras, smart thermostats, lighting controls, door locks, and sensors.
  • Diagnose and resolve connectivity issues across Z-Wave and Wi-Fi-enabled devices.
  • Monitor and address connectivity concerns reported by service vendors and monitoring partners.
  • Guide customers through mobile app setup, remote access configuration, and system synchronization.
  • Partner with field technicians to troubleshoot installation challenges and ensure optimal system performance.
  • Log all support interactions in the Odoo CRM system and escalate unresolved issues to Tier 3 or engineering partner teams.
  • Support internal knowledge sharing by contributing to documentation and assisting in the training of Tier 1 representatives.
Skills and Qualifications
  • 2-4 years of technical support experience, preferably in smart home or residential security systems.
  • Familiarity with platforms such as Alarm.com, Control4, Honeywell and Clare.
  • Strong understanding of networking fundamentals and home automation protocols.
  • Excellent communication and customer service skills, verbal and written.
  • Strong problem-solving skills and technical acumen.
  • Experience with CRM / ticketing systems is beneficial.
  • Ability to work effectively within a team as well as independently.
  • Customer-focused with a passion for delivering quality service.
Educational and Experience Requirements
  • High school diploma or GED required; additional technical certifications are advantageous.
  • Minimum of 1-year experience in a similar support role is preferred.
  • Familiarity with CRM software and ticketing systems is beneficial.
Benefits and Compensation
  • Competitive salary with opportunities for advancement.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Generous paid time off and company-recognized holidays.
  • Access to on-site gym facilities and other employee wellness programs.
  • Discounts on company products and services.

Job Type: Full-time
Company Website: www.HomeProTech.com
We are an equal opportunity employer and value diversity at our company. We do not
discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, or disability status.
TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568
Department Technical Support Role Technical Support Locations Carrollton Hourly salary $20 - $24 Employment type Full-time

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