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Technical Support Representative Entry Level Jobs

workwave

Technical Support Representative

Holmdel, NJ · On-site

About the opportunity WorkWave is seeking a highly skilled and motivated Technical Support Representative to join its team, providing top-notch support to customers and helping to resolve technical ...

Hexagon

Technical Support Representative

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Hexagon Geosystems

Technical Support Representative

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Hexagon

Technical Support Representative

Livermore, CA · On-site

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

360 Payments

Technical Support Representative

Tulsa, OK · On-site

$18/hr

What You Bring: * 0 - 2 years of previous experience in a technical support role * Excellent verbal and interpersonal communication skills * Enjoys working with clients and sales reps over the phone

VEHLO

Technical Support Representative

Tulsa, OK

$18/hr

What You Bring: * 0 - 2 years of previous experience in a technical support role * Excellent verbal and interpersonal communication skills * Enjoys working with clients and sales reps over the phone

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How much do technical support representative entry level jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for technical support representative entry level in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

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Technical Support Representative

Round Rock, TX • On-site

Facility Solutions Group, Inc.
Facilities Support Services • 1 - 5K employees
Learn more about Facility Solutions Group, Inc.external

$18 - $25/hr

Full-time

Re-posted 25 days ago

Job description

As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client’s equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You’ll utilize multiple computers and databases to record the results of interactions.


  • Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
  • Research required information using available resources.
  • Respond to tickets, resolve underlying issues and document occurrences and solutions.
  • Identify and escalate priority issues per Client specifications.
  • Contribute to internal knowledge base.
  • Improves system performance by identifying problems; recommending changes.
  • Follow up and make scheduled callbacks to customers where necessary.
  • Stay current with system information, changes and updates.

The ideal candidate will satisfy the following requirements and qualifications:

  • World-class customer service skills
  • Excellent analyzation skills
  • Problem solving capabilities
  • Proficient computer skills in remote desktops, G-Suite and OS navigation
  • Demonstrated proficiency in typing and grammar
  • Ability to organize documents and records as well as detailed note taking.
  • High School diploma or General Education Degree
  • Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred

USD $18.00 - USD $25.00 /Hr.
Facility Solutions Group logo

About Facility Solutions Group

Sourced by ZipRecruiter

For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Austin, TX, US

Year founded

1982

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