ZipRecruiter

Log In

1

Technical Support Manager Jobs in Whitby, ON (NOW HIRING)

Fidelity International

Client Support Manager

Toronto, ON · On-site

CA$70K - CA$105K/yr

Completes technical support system requests for clients such as technical issues and specific customization to the client. * Handle escalated support issues (problem/issue triage, management, and ...

Seequent

Data Solutions Support Specialist

Toronto, ON · On-site

Collaborate closely with Data Solutions Support Specialists, the Technical Support Manager, Support teams (Tiers 1, 2, and 3), Development teams, and Sales teams to deliver exceptional customer ...

previous page

Showing results 41-60

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Whitby, ON

Technical Support Manager information

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Whitby, ON are hiring for Technical Support Manager jobs?

Cities near Whitby, ON with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Bilingual Technical Support Specialist Level I

Olympus Corporation of the Americas

Richmond Hill, ON • Hybrid

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Olympus Corporation Of The Americas rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

130th of 493 rated machine equipment manufacturers

Job description

Working Location: Ontario, Richmond Hill 

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose: 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

As a key member of the Operations Team, the Technical Advisor provides technical product support for complaint handling, service, and repair activities. The role is responsible for supporting customers with inquiries related to currently supported Olympus equipment and ensuring the timely and accurate resolution of service-related issues.

Job Duties
  • Respond to inbound customer calls and emails, and place outbound calls as required.
  • Investigate and resolve technical issues related to all Olympus sold products within the scope of training.
  • Accurately document incidents, update service tickets, and enter data into the ERP system to support reporting and analysis.
  • Create and manage work orders for field service activities, ensuring the accuracy of reported issues.
  • Coordinate with field service team to facilitate timely repair activities.
  • Generate and provide repair history reports for internal and external stakeholders, including guidance on report interpretation and analysis.
  • Support customers and sales teams by providing updates, solutions, and recommendations related to repair activities.
  • Maintain a strong commitment to delivering an exceptional customer experience.
  • Provide feedback to management on recurring issues and opportunities to improve support processes and the overall repair experience.
  • Complete training on Olympus electronic products to support progression to the Bilingual Technical Support Specialist II role.
  • Perform other duties as assigned.
Job Qualifications

Required:

  • Minimum college diploma in Electronics Technology, Electronic Engineering Technology, or a related technical field, or an equivalent combination of education and experience.   
  • Minimum of 3–5 years in a technical support or customer support role, or related experience is required.
  • Professional-level proficiency in spoken and written English and French is required.
  • Strong problem-solving, interpersonal, and communication skills, both written and verbal.
  • Strong knowledge of APIs, software and system integrations, and interface management.
  • Demonstrated ability to consistently exceed customer satisfaction expectations for both internal and external customers.
  • Proven self-starter with the ability to work independently and effectively follow and support management direction.
  • Strong work ethic with a demonstrated ability to achieve both individual and team objectives.
  • Demonstrated willingness to work flexible business hours to meet operational requirements.
  • Proficient in Microsoft Office applications; experience with ERP and CRM systems such as SAP, JD Edwards (JDE), Salesforce, and Power BI is considered an asset.

The anticipated starting base pay range for this full-time position working at this location is $29.45 to $47.11 per hour plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.


Artificial Intelligence is not being utilized in the Olympus hiring process.

Competencies
  • Customer Focus
  • Tech Savvy
  • Decision Quality
  • Action Oriented
  • Resourcefulness
  • Ensures Accountability
  • Drives Results
  • Collaborates
  • Nimble Learning
  • Situational Adaptability

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

  • Competitive salaries, annual bonus

  • Comprehensive medical benefits and pension plan

  • Generous Paid Vacation and Sick Time

  • Paid Parental Leave and Adoption Assistance

Connected Culture you can embrace:

  • Work-life integrated culture that supports an employee centric mindset

  • Offers onsite, hybrid and field work environments

  • Paid volunteering and charitable donation/match programs

  • Employee Resource Groups

  • Dedicated Training Resources and Learning & Development Programs

  • Paid Educational Assistance

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

Artificial Intelligence is not being utilized in the Olympus hiring process.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. 

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

 

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Customer Service 

What Olympus Corporation Of The Americas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply