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Technical Support Manager Jobs in Rolesville, NC

FMI

IT Technical Support Analyst

Raleigh, NC · On-site

$65K - $80K/yr

Manage support requests in Halo ITSM from intake through resolution, maintaining accurate ... Maintain technical documentation, knowledge base articles, and standard operating procedures.

FMI

IT Technical Support Analyst

Raleigh, NC · Hybrid

$65K - $80K/yr

Manage support requests in Halo ITSM from intake through resolution, maintaining accurate ... Maintain technical documentation, knowledge base articles, and standard operating procedures.

Eaton

Service Operations Support Manager

Raleigh, NC

$97K - $143K/yr

Cross-Functional Collaboration Partner with Sales, Technical Support, Supply Chain, Logistics ... Experience managing vendor or supplier relationships and coordinating fulfillment activities. All ...

Nutanix

Service Operations Support Manager

Raleigh, NC · On-site

$97 - $143/hr

Cross-Functional Collaboration • Partner with Sales, Technical Support, Supply Chain, Logistics ... management, supply chain, operations, or a related business function • Minimum of five (5) years ...

Eaton

Service Operations Support Manager

Raleigh, NC · On-site

$97K - $143K/yr

Cross-Functional Collaboration • Partner with Sales, Technical Support, Supply Chain, Logistics ... management, supply chain, operations, or a related business function • Minimum of five (5) years ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! About the Role We are seeking an experienced Technical Escalation Manager to lead ...

Segment (Twilio)

Technical Escalation Manager

Raleigh, NC · On-site

$100 - $130/hr

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! About the Role We are seeking an experienced Technical Escalation Manager to lead ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! About the Role We are seeking an experienced Technical Escalation Manager to lead ...

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Technical Support Manager information

See Rolesville, NC salary details

$19.9K

$57.8K

$99.3K

How much do technical support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support manager in Rolesville, NC is $57,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Rolesville, NC are hiring for Technical Support Manager jobs?

Cities near Rolesville, NC with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rolesville, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,839 per year, or $27.8 per hour.

IT Technical Support Analyst

FMI

Raleigh, NC • On-site

$65K - $80K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 22 days ago

Job description

Overview
FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for our Raleigh headquarters and remote support across FMI offices. This role supports hardware, software, Microsoft 365, mobile devices, conferencing technology, and other business applications. The ideal candidate is a customer focused problem solver who takes ownership of technical issues and provides professional, responsive support across all levels of the organization.
This full-time hybrid position is based in Raleigh, North Carolina, with occasional travel to other FMI offices.
FMI supports continued professional development through technical training and certification opportunities.
*All applicants for employment must be legally authorized to work in the US on a full-time basis. Visa sponsorship is not available at this time.
Responsibilities
  • Serve as the primary onsite technical support resource for the Raleigh office and provide remote support across FMI.
  • Troubleshoot hardware, software, Windows, Microsoft 365, mobile devices, printers, peripherals, and conference room technology.
  • Manage support requests in Halo ITSM from intake through resolution, maintaining accurate documentation and user communication.
  • Deploy, configure, maintain, and troubleshoot Windows laptops and endpoint devices using Microsoft Intune.
  • Provision user accounts, permissions, Microsoft 365 access, and other technology resources.
  • Support employee onboarding and offboarding, including workstation setup, account provisioning, equipment deployment, and asset recovery.
  • Configure and support Apple iPhones and other mobile devices.
  • Maintain hardware inventory, asset records, and device lifecycle documentation.
  • Provide responsive and professional support to executive leadership.
  • Maintain technical documentation, knowledge base articles, and standard operating procedures.
  • Escalate complex infrastructure, networking, identity, server, and security issues while maintaining ownership and keeping users informed.
  • Collaborate with IT team members to provide consistent support across FMI.
  • Identify recurring issues and recommend improvements to support processes and operational efficiency.
  • Follow FMI security policies, operational standards, and confidentiality requirements.

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Equivalent education, experience, or certifications will be considered.
  • 3 to 5 years of professional desktop or end user technical support experience in a Windows based environment.
  • Experience supporting Microsoft 365 and using an IT service management or ticketing platform.
  • Experience with endpoint deployment, device management, and user account administration.
  • Strong troubleshooting, customer service, communication, and organizational skills, including the ability to explain technical information to nontechnical users.
  • Ability to work independently and collaborate with a geographically distributed IT team.
  • Professionalism, discretion, sound judgment, and ability to handle confidential information.

Preferred Qualifications
  • Experience supporting executive leadership.
  • Experience with Microsoft Intune and endpoint management.
  • Relevant certifications such as CompTIA A+, Network+, ITIL Foundation, Microsoft 365 Fundamentals, Azure Fundamentals, or Microsoft Endpoint Administrator Associate.

Base salary range is $65,000 to $80,000 plus annual bonus.
FMI provides a comprehensive benefit package consisting of paid employee medical insurance, life insurance and LT disability, as well as other benefit elections. FMI's package includes a strong 401(k) plan, PTO, and parental leave benefit.
FMI is an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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