Technical Support Manager Jobs in Reading, PA (NOW HIRING)

Ocean Eye, Inc. is seeking a highly organized, mechanically inclined Technical Assistant to support our team serving transportation infrastructure, commercial diving, marine construction, public safety, and government customers.

This is a hands-on position that combines mechanical work, equipment service support, shipping and receiving, customer service, documentation, research, and general shop responsibilities.

We are looking for someone who enjoys solving problems, working with their hands, staying organized, and learning new equipment and procedures. Commercial diving experience is not required; however, applicants should have a solid mechanical background and be comfortable using hand and power tools.

• Assist technicians with equipment inspection, service, repair, assembly, testing, and general shop work
• Use hand tools and power tools safely and properly
• Maintain accurate digital records, service reports, and support-ticket updates
• Document work performed clearly and thoroughly
• Handle shipping, receiving, packaging, and processing of customer orders
• Assist with inventory, parts identification, and equipment organization
• Manage assigned projects and tasks involving multiple steps
• Conduct online research for parts, equipment, procedures, and customer inquiries
• Create and update records within company databases and systems
• Communicate professionally with customers by phone, email, and support-ticket systems
• Assist with video calls and remote customer support when required
• Maintain a clean, organized, and safe work environment
• Follow established company procedures, quality standards, and safety requirements
• Work cooperatively with other team members to complete customer and shop priorities

• Mechanically inclined with practical hands-on experience
• Competent using common hand tools and power tools
• Ability to understand basic mechanical assemblies and how components work together
• Comfortable troubleshooting mechanical problems
• Able to follow written procedures, drawings, instructions, and specifications
• Strong attention to detail when assembling, inspecting, or servicing equipment

• Comfortable using computers for everyday business tasks
• Professional email communication skills
• Basic report writing and documentation skills
• Experience using help-desk, ticketing, CRM, or similar business software
• Ability to create, update, and close support records or tickets
• Comfortable working with databases and electronic records
• Experience with shipping, receiving, and order processing
• Ability to conduct effective online research
• Comfortable using video conferencing and other communication platforms

We place a high value on reliability, communication, and attitude.

The successful candidate should demonstrate:

• Strong attention to detail
• Excellent organization and follow-through
• Dependability and consistent attendance
• Strong written and verbal communication
• Professional and friendly customer service
• An even-tempered and calm approach in busy situations
• A positive attitude and good sense of humor
• Willingness to learn and accept instruction
• Ability to work effectively as part of a small team
• Self-motivation and critical-thinking ability
• Strong problem-solving skills
• Professional appearance and demeanor
• Ability to follow established policies, procedures, and company structure

Preferred qualifications include:

• 2–3 years of experience in a mechanical, technical, maintenance, manufacturing, automotive, equipment-service, or similar hands-on field
• Previous customer-service experience
• Experience with shipping, receiving, inventory, equipment repair, or technical documentation is a plus

Commercial diving experience is not required. Training on the specialized equipment we sell and service will be provided.

Email info@oceaneyeinc.com with the subject line:

Ocean Eye, Inc. – Technical Assistant Application

Your email must include:

• Your resume in PDF format
• Three to five sentences explaining why you believe you are a good fit for this position and how your skills or experience relate to the work described above

Applications that do not include both items may not be considered.

Candidates selected to move forward may be asked to complete a short written exercise involving customer-service and technical-support scenarios.

The exercise is designed to evaluate:

• Written communication
• Attention to detail
• Ability to follow instructions
• Customer-service approach
• Research and problem-solving ability