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Technical Support Manager Jobs in Powhatan, VA (NOW HIRING)

iboss

VP of Technical Support

Richmond, VA · On-site

The VP will oversee a team of global Technical Support Engineers and Technical Account Managers who interface directly with our Enterprise (Commercial, Government, K12) customers via live chat ...

CYNET SYSTEMS

Technical Support Analyst 2

Richmond, VA · On-site

$20 - $22/hr

Knowledge of help desk ticketing systems and IT service management workflows. * Effective ... Strong communication skills, with the ability to explain technical information in a user-friendly ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Powhatan, VA

Technical Support Manager information

See Powhatan, VA salary details

$27.4K

$79.8K

$137K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Powhatan, VA is $79,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Powhatan, VA are hiring for Technical Support Manager jobs?

Cities near Powhatan, VA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Powhatan, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,820 per year, or $38.4 per hour.

Technical Support Analyst 4

Beyond SOF

Virginia State University, VA • On-site

$60 - $75/hr

Other

Re-posted 29 days ago

Job description

Interview Mode: In Person Only

Need Resume by 14th July

VDH TECHNICAL SUPPORT ANALYST III (HYBRID)

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

Documents, maintains, upgrades or replaces hardware and software systems.

Supports and maintains user account information including rights, security, and systems groups.

Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.

Identifies and resolves basic communications problems.

Prepares or assists in the preparation of service record documentation.

Shows awareness of standards and regulatory requirements related to assigned tasks.

Provides technical assistance and support for applications and hardware problems.

Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.

Reviews and recommend procurement of information technology equipment.

Maintains the necessary security controls over software.

Skill Required / Desired Amount Experience Bachelor's degree in an Information Technology related discipline - work experience may meet this requirement in lieu of a degree at the hiring mana

Required Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.

Required General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.

Required Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens

Required Experience troubleshooting hardware and software -hands-on or from a service desk

Required Demonstrated skills in creating professional communications to users.

Required Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed

Required Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues

Required Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh

Highly desired Demonstrated success working as a team member and collaborating to achieve objectives.

Highly desired Microsoft Office Specialist Certification -Associate or Above.

Desired Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)

Highly desired Excellent project management skills and ability to manage multiple priorities

Desired PC/Hardware experience

Required Some level of desktop support experience and supporting a Windows 10environment

Desired Hardware/software troubleshooting experience

Required

Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors.

Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?

Question 2 Please list candidate's email address.

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