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Technical Support Manager Jobs in Powhatan, VA (NOW HIRING)

InterSources Inc

Technical Support

Richmond, VA · On-site

$36K - $46K/yr

They are seeking a Technical Support professional who will provide customer service and troubleshooting for desktop products, while also managing and administering various devices and technologies.

Arete Technologies, Inc.

Technical support

Richmond, VA

$37K - $46K/yr

Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software ...

Arete Technologies, Inc.

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Ask IT consulting

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Forgent

Technical Support Engineer

Richmond, VA · On-site

Ability to manage multiple cases and priorities effectively. Core Competencies & Behaviors Technical Leadership * Provides advanced diagnostic support and guidance on complex equipment issues.

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 ... Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 ... Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

AvePoint's global channel partner program includes approximately 5,000 managed service providers ... technical support, IT helpdesk, or cloud support * Exceptional communication skills and a strong ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

AvePoint's global channel partner program includes approximately 5,000 managed service providers ... technical support, IT helpdesk, or cloud support * Exceptional communication skills and a strong ...

My3Tech

Technical Support Analyst 4

Petersburg, VA · On-site

Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract ... Required Skills & Experience * 1+ year of experience with IT Service Management processes (Incident ...

CYNET SYSTEMS

Technical Support Analyst 4

Richmond, VA · On-site

$30 - $35/hr

Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk). * Ability to work ... Extensive experience providing customer or technical support for SaaS or low-code/no-code ...

Beyond SOF

Technical Support Analyst 4

Petersburg, VA · On-site

VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer ... Incident, Change, Service Request, and Asset Management. Required General working knowledge of MS ...

CYNET SYSTEMS

Technical Support Analyst 3

Petersburg, VA · On-site

$30 - $35/hr

Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management ... Basic understanding of writing technical processes and instructions to simplify processes for users.

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Powhatan, VA

Technical Support Manager information

See Powhatan, VA salary details

$27.4K

$79.8K

$137K

How much do technical support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for technical support manager in Powhatan, VA is $79,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $96,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Powhatan, VA are hiring for Technical Support Manager jobs?

Cities near Powhatan, VA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Powhatan, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,820 per year, or $38.4 per hour.

Technical Support

InterSources Inc

Richmond, VA • On-site

$36K - $46K/yr

Full-time

Re-posted 4 days ago

Job description

Job Summary:
InterSources Inc is a Certified Diverse Supplier and an Award-Winning Global Software Consultancy founded in 2007. They are seeking a Technical Support professional who will provide customer service and troubleshooting for desktop products, while also managing and administering various devices and technologies.
Responsibilities:
• Strong customer service skills with a Customer First attitude
• Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365
• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets
• Excellent research and investigative skills
• Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking
• Experience in working with help request tracking and reporting tools
• Knowledge of IT concepts and trends and new technologies
• Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field
• Ability to communicate effectively orally and in writing with individuals and groups
• Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)
Qualifications:
Required:
• Strong customer service skills with a Customer First attitude
• Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365
• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets
• Excellent research and investigative skills
• Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking
• Experience in working with help request tracking and reporting tools
• Knowledge of IT concepts and trends and new technologies
• Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field
• Ability to communicate effectively orally and in writing with individuals and groups
• Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Social media

Twitter

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