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Technical Support Manager Jobs in Layton, UT (NOW HIRING)

Aligneddc

Technical SME, BMS

Salt Lake City, UT · On-site

... management, and compliance. * Provide project oversight and technical support for complex ... evolutions/activities as required. * Provide subject matter expertise required to triage and ...

Assa Abloy Group

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

... technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and documenting all interactions in a CRM/ticketing system. The ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

... technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and documenting all interactions in a CRM/ticketing system. The ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

... technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and documenting all interactions in a CRM/ticketing system. The ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

... technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and documenting all interactions in a CRM/ticketing system. The ...

HID Global

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

... technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and documenting all interactions in a CRM/ticketing system. The ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

... technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and documenting all interactions in a CRM/ticketing system. The ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT

$18 - $24/hr

... technical support, including troubleshooting Windows operating systems, guiding users through product usage and website navigation, and documenting all interactions in a CRM/ticketing system. The ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Layton, UT

Technical Support Manager information

See Layton, UT salary details

$26.8K

$78.1K

$134K

How much do technical support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical support manager in Layton, UT is $78,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $94,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Layton, UT?

The most popular types of Technical Support jobs in Layton, UT are:

What job categories do people searching Technical Support Manager jobs in Layton, UT look for?

The top searched job categories for Technical Support Manager jobs in Layton, UT are:

What cities near Layton, UT are hiring for Technical Support Manager jobs?

Cities near Layton, UT with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Layton, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $78,058 per year, or $37.5 per hour.

Services Support Representative or Desktop Support representative

Stem Xpert

Salt Lake City, UT

$17.50 - $23.50/hr

Full-time

Re-posted 16 days ago

Job description

Company Description

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client's requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.
We strongly believe:
" If something cannot be measured, it cannot be managed. "
TEKWISSEN measures all of these processes and applies corrective interventions to manage the quality process at its core.
We are an Equal Employment Opportunity Employer M/F/V/D
Recognitions:
2015 -America's Fastest Growing Company by Inc.com
2015- SPARK FastTrack Award from Ann Arbor SPARK
2015 -Honoree of Diversity Focused Company by Corp! Magazine
2014- America's Fastest Growing Company by Inc.com
2014- Michigan 50 Companies to Watch
2014 - DiSciTech Award in Technology by Corp! Magazine
2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
2014- SPARK FastTrack Award from Ann Arbor SPARK
Specialties:
Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration

Job Description

Role: Services Support Rep 2
Location: Salt Lake City, UT
Duration is approx.-. 3 months (temp to permanent)
 
Job Description: 

    Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support.

    The types of technical products that we support are both hardware and software related and vary from client to client.
    We fully train all of our selected candidates to handle each type of call.
Job Responsibilities:
    Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
    Answers questions about installation, operation, configuration, customization, and usage of assigned products.
    Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
    Provide remote support and trouble shoot issues with customers to resolve issues.
    Typically provides technical support for internal and external customers.
    Escalates complex problems to higher level of expertise within organization.
 Skills and Experience Needed:
    High School Diploma or GED required.
    Previous computer technical support experience preferred.
    A+, MCP, Dell or other industry identified certifications are preferred but not required.
    Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
    The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
    Ability to provide an excellent customer service that results in high customer satisfaction
    Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behaviour.
    Active Directory, Expert
    Microsoft SharePoint Services, Expert
    Microsoft Exchange, Expert
    Microsoft Office Communication, Expert
    Microsoft Unified Communications, Expert
Additional Information
Thanks & Regards,
narendra
narendra(dot)s(at)tekwissen(dot)com

734-357-8978


stem xpert logo

About stem xpert

Sourced by ZipRecruiter

STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012

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