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Technical Support Jobs in Layton, UT (NOW HIRING)

Collabera

Technical Support

Salt Lake City, UT · On-site

Location Salt Lake City, UT - 84184 Job Title Technical Support / Help Desk Support Duration 10+ Months (High possibility of extension) Shift Timing : Mon-Fri (04:30PM - 1.00AM) * Exemplifies ...

Brady

Technical Support Manager

Salt Lake City, UT

PDC is seeking a strategic, process-driven Manager of Technical Support & Printer Repair to oversee our hardware and software support operations. In this critical leadership role, you will be the ...

Anrok, Inc

Technical Support Specialist

Salt Lake City, UT · On-site

$80K - $100K/yr

Anrok is hiring a Technical Support Specialist to be on the front line of our customer experience. You will become an expert in Anrok's product and support process, help customers resolve technical ...

Gong.io

Technical Support Associate

Salt Lake City, UT · Hybrid

$26.45 - $32.70/hr

As a Technical Support Associate, you'll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers.

Gong.io

Technical Support Associate

Salt Lake City, UT · On-site

$26.45 - $32.70/hr

As a Technical Support Associate, you'll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers.

ABB

VFD Technical Support Specialist

UT · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product ...

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Technical Support information

See Layton, UT salary details

$13

$23

$40

How much do technical support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for technical support in Layton, UT is $23.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.77 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Layton, UT?

The most popular types of Technical Support jobs in Layton, UT are:

What job categories do people searching Technical Support jobs in Layton, UT look for?

The top searched job categories for Technical Support jobs in Layton, UT are:

What cities near Layton, UT are hiring for Technical Support jobs?

Cities near Layton, UT with the most Technical Support job openings:

Technical Support jobs near you

Technical Support

Collabera

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Company Description

About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Location Salt Lake City, UT - 84184

Job Title Technical Support / Help Desk Support

Duration 10+ Months (High possibility of extension)

Shift Timing : Mon-Fri (04:30PM - 1.00AM)

Job Description:

  • Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
  • Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
  • Develops customer relationships on every interaction that result in measurable customer value.
  • Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
  • Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco. Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
  • Delivers small and medium sized projects and performs business system administration.
  • Leads emergency bridge calls to circumvent critical issues within SLA.
  • Produces scheduled & ad-hoc reporting on an as-needed basis.
  • Applicant must speak English.
  • Flexible work schedule is necessary. This position may require working nights and/or weekends per business needs.
Additional Information

To get further information regarding this Job or to get more details please contact:

Vishwas Jaggi
973-475-7482

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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