Technical Support Manager Jobs in Laval, QC (NOW HIRING)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Associe(e) principal(e), soutien technique / Sr. Associate, Technical Support

McKesson recherche un(e) Associe(e) principal(e), Support technique (Sr. Associate, Technical Support) pour fournir un support technique de niveau 2 relatif aux systemes de bureau, au materiel informatique, aux logiciels, aux reseaux et aux technologies destinees aux utilisateurs finaux. Dans ce role, vous serez charge(e) de depanner des problemes techniques complexes, de deployer et configurer des equipements informatiques, de soutenir des environnements technologiques d'entreprise et d'offrir une experience client de haute qualite. Vous collaborerez avec les equipes locales, les groupes de support a distance et les fournisseurs afin de garantir que les services technologiques restent fiables, securises et alignes sur les besoins de l'entreprise.

• Fournir un support de niveau 2 pour les postes de travail, le materiel, les logiciels et les peripheriques des utilisateurs finaux.
• Diagnostiquer et resoudre les problemes lies aux systemes d'exploitation Windows, aux equipements, aux applications, aux imprimantes et a la connectivite.
• Configurer, deployer, imager et maintenir les ordinateurs portables, ordinateurs de bureau, appareils mobiles et materiels associes.
• Diagnostiquer les problemes de connectivite reseau impliquant le Wi-Fi, les VPN, le protocole TCP/IP et les infrastructures d'entreprise.
• Gerer les incidents et les demandes de service via des outils ITSM/de gestion des tickets tout en respectant les accords de niveau de service (SLA).
• Effectuer des remplacements de materiel, des mises a niveau, des configurations systeme et des activites de renouvellement technologique.
• Documenter les activites de depannage, les resolutions, les mises a jour des actifs informatiques et les procedures de support.
• Collaborer avec les equipes techniques, les fournisseurs et les parties prenantes de l'entreprise pour resoudre les problemes escalades et ameliorer l'experience utilisateur.

• Au moins 2 ans d'experience dans le support bureautique, le support sur site, le support informatique, le centre d'assistance (help desk) ou des fonctions de support technique.
• Experience du support des systemes d'exploitation Windows dans un environnement d'entreprise.
• Experience du depannage du materiel informatique, des ordinateurs portables, des imprimantes, des appareils mobiles et des peripheriques.
• Experience dans la resolution d'incidents de niveau 2 et la gestion des demandes de service a l'aide de systemes de gestion des tickets.
• Connaissance des fondamentaux du reseau, notamment le Wi-Fi, les VPN, TCP/IP, DNS et le depannage de la connectivite.
• Experience dans la configuration, l'imagerie, le deploiement et le support des terminaux utilisateurs.
• Excellentes competences en service a la clientele, communication et resolution de problemes.
• Capacite a travailler de maniere autonome tout en gerant plusieurs priorites et demandes de support.

• Diplome universitaire de niveau associatif (Associate Degree) en informatique, technologies de l'information, sciences informatiques ou domaine connexe, ou experience pratique equivalente.
• Experience du support des appareils macOS, iOS et Android.
• Connaissance des outils de securite des terminaux, de la gestion des correctifs (patch management), des solutions antivirus et des pratiques de conformite des appareils.
• Experience avec Microsoft 365, Active Directory, Azure Active Directory / Entra ID et les outils de gestion des terminaux.
• Experience de la participation a des deploiements technologiques, demenagements de bureaux, evaluations de sites ou mises a niveau d'infrastructures.
• Familiarite avec les pratiques ITIL et les principes de gestion des services informatiques.
• Experience du travail avec des fournisseurs tiers et des organisations de support en entreprise.
• Experience du support technologique dans les secteurs de la sante, de la distribution, de la logistique ou dans des environnements reglementes.

• Capacite a travailler sur site afin de soutenir les technologies destinees aux utilisateurs finaux et les operations commerciales.
• Flexibilite pour travailler occasionnellement en heures supplementaires ou assurer un support en dehors des heures normales selon les besoins de l'entreprise.
• Capacite a soulever et deplacer des equipements informatiques pesant jusqu'a 45 lb (environ 20 kg).
• Aisance a travailler dans des environnements de stockage, de preparation et de deploiement d'equipements informatiques.

About the Role

McKesson is seeking Sr. Associate, Technical Support to provide Level 2 technical support for desktop systems, hardware, software, networking, and end-user technology. In this role, you will troubleshoot complex technical issues, deploy and configure IT equipment, support enterprise technology environments, and deliver a high-quality customer experience. You will partner with local teams, remote support groups, and vendors to ensure technology services remain reliable, secure, and aligned with business needs.

What You'll Do

• Provide Level 2 desktop, hardware, software, and peripheral support for end users.

• Troubleshoot and resolve Windows operating system, device, application, printer, and connectivity issues.

• Configure, deploy, image, and maintain laptops, desktops, mobile devices, and related hardware.

• Diagnose network connectivity issues involving Wi-Fi, VPN, TCP/IP, and enterprise infrastructure.

• Manage incidents and service requests through ITSM/ticketing tools while meeting established SLAs.

• Perform hardware replacements, upgrades, system configurations, and technology refresh activities.

• Document troubleshooting activities, resolutions, asset updates, and support procedures.

• Partner with technical teams, vendors, and business stakeholders to resolve escalated issues and improve user experience.

Basic Requirements

• 2+ years of experience in desktop support, field support, IT support, help desk, or technical support roles.

• Experience supporting Windows operating systems in an enterprise environment.

• Experience troubleshooting desktop hardware, laptops, printers, mobile devices, and peripherals.

• Experience with Level 2 incident resolution and service request management using ticketing systems.

• Knowledge of networking fundamentals, including Wi-Fi, VPN, TCP/IP, DNS, and connectivity troubleshooting.

• Experience configuring, imaging, deploying, and supporting endpoint devices.

• Strong customer service, communication, and problem-solving skills.

• Ability to work independently while managing multiple priorities and support requests.

Preferred Skills/Experience

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

• Experience supporting macOS, iOS, and Android devices.

• Knowledge of endpoint security tools, patch management, antivirus solutions, and device compliance practices.

• Experience with Microsoft 365, Active Directory, Azure Active Directory/Entra ID, and endpoint management tools.

• Experience participating in technology deployments, office moves, site assessments, or infrastructure upgrades.

• Familiarity with ITIL practices and service management principles.

• Experience working with third-party vendors and enterprise support organizations.

• Healthcare, distribution, logistics, or regulated-industry technology support experience.

Travel, Work Environment & Physical Requirements

• Ability to work onsite to support end-user technology and business operations.

• Flexibility to work occasional overtime or after-hours support as business needs require.

• Ability to lift and move IT equipment weighing up to 45 lbs.

• Comfortable working in storage, staging, and equipment deployment environments.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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