Technical Support Manager Jobs in Inwood, WV (NOW HIRING)

We have an immediate need to identify temporary personnel (surge) for all of the stated positions below. Candidates in all positions will be responsible for performing tasks in response to Presidentially declared disasters in support of a prime contract with the Federal Emergency Management Agency (FEMA). Training will be provided but candidates must be able to clear FEMA's background check in order to get a badge to work at the facility in Winchester, VA. At a minimum, all candidates must possess a High School Diploma and at least two years of relevant experience for the position being sought. Bi-lingual (Spanish and English) a plus. Again, these are Temporary Positions. All candidates who are hired will not only be paid the agreed upon hourly rate but also a supplemental rate of $5.09 per hours worked up to 80 hours per pay period in lieu of benefits since this is a temporary position. Candidates will also be paid 8 hours for any federal holiday that occurs during their tenure with our company as well as accrue sick leave. Detailed position descriptions will be provided to interested candidates. A brief summary of duties and requirements are provided below for each position.

Temporary Help Desk Specialists - Responsible for providing technical support for network and remote computer users. Candidate will use technical and customer service skills quickly to provide a quality solution to end-users as needed.

· Experience installing, supporting and troubleshooting desktops, laptops, Android tablets and mobile devices, wired/wireless networking, custom applications and other miscellaneous computer equipment and common software (MS Office, Intune, Adobe Acrobat, VPNs, etc.)

· Help provide onsite and remote support to 60+ local users and up to 2000+ remote users.

· Troubleshoot and terminate network cabling

· Assist in computer inventory collection efforts.

Qualifications:

· Experience supporting a Microsoft Active Directory environment

· Excellent customer service/phone technical support skills

· Ability to handle moving PCs and other IT-related equipment

· Certificate (A+) preferred

Temporary Accounting Clerks - Needed to assist in processing expense reports from inspectors at field sites who are assessing residential damages due to catastrophic events such as from hurricanes.

​Qualifications:

• Previous experience in accounting or other related fields
• Ability to prioritize, multi-task and work within a busy office environment
• Quick learner with positive and professional demeanor
• Functional software skills such as in using Microsoft Excel

Temporary Client Services Specialists- Some of the primary functions include daily interaction with inspectors via telephone, supporting continuing education, security requirements, and deployment administrative needs. Tasks and functions include but are not limited to the following:

• Being well versed in standard operating procedures on a daily basis
• Referring callers to the appropriate department to receive information and assistance
• Assisting in the maintenance of accurate records of inspectors through paper, electronic, and database files
• Serving as a contact point for inspectors’ inquiries regarding workshops, webinars, security requirements, deployment preparations, deployment opportunities, etc.
• Contacting inspectors and scheduling new and advanced training. Providing training information and reminders to attendees prior to scheduled time
• Utilizing internal databases and documenting successful contact as well as contact attempts via telephone and e-mail

Temporary General Clerks - Some of the primary functions include as follows:

Readiness (Before a Disaster Event) Providing on-going dialogue with inspectors regarding availability; Preparing reports for monitoring and analysis of both routine and quality control inspector production; Assisting in the testing of processes and technologies through all stages of development, sharing observations and feedback when appropriate.

Deployment (After a Disaster Event) Addressing daily inquiries from inspectors in the field on a variety of concerns or issues, reporting to and coordinating with production management when appropriate; analyzing report findings for production management and taking appropriate action on all inspector performance issues including, but not limited to quality and timeliness; assigning initial, Quality Control and other inspections as needed, using approved processes.

MAIC, Inc. (MAIC) is a Women-Owned Small Business. For over 25 years, we have successfully provided project management support to federal agencies and prime federal contractors. Our company has been awarded five Outstanding Small Business Awards by the US Department of Homeland Security (DHS) for notable achievement in providing support to federal clients such as the Immigration and Customs Enforcement (ICE), (one nomination), ICE and the Federal Protective Service (a joint nomination) and the Federal Emergency Management Agency, which nominated our firm three times for DHS awards. We are an Equal Opportunity Employer and pride ourselves on being an employee oriented company that values our employees who we call team members through ensuring that they always have a voice in our company; are treated with the highest level of respect; and are given an opportunity for advancement when they demonstrate the ability to take on more responsibility.