ZipRecruiter

Log In

1

Technical Support Manager Jobs in Inwood, WV (NOW HIRING)

Jamison Door Company

Technical Support

Hagerstown, MD · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... technical support. What You Bring Required Qualifications * High School Diploma or its equivalent with three (3) or more years of experience in the field or in a related area. * Proficient in ...

Jamison Door Company

Technical Support

Hagerstown, MD · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... technical support. What You Bring Required Qualifications * High School Diploma or its equivalent with three (3) or more years of experience in the field or in a related area. * Proficient in ...

Adecco

Technical Support Specialist

Clear Brook, VA · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Specialist Winchester, VA | Extensive Domestic & International Travel Military Veterans Encouraged to Apply Looking for more than just another job? If you thrive on solving problems ...

Parsons

Mission Support Manager

Summit Point, WV

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Parsons is looking for an amazingly talented Mission Support Manager to join our team! In this role ... Liaise with other departmental heads to plan and implement action plans for improved technical ...

Newell Brands

Technical Manager

Winchester, VA · On-site

$111K - $153K/yr

We work together to win, grow, and make a real impact-supported by a high-performing, inclusive ... Position Summary The Technical Manager oversees and directs the daily operations of the process ...

Inventwood

Technical Manager

Frederick, MD · On-site

The Technical Manager will play a key role in advancing and scaling InventWood's manufacturing ... Supports accounting to ensure true manufacturing costs are reflected by product SKU. Qualifications ...

TekSky

Technical Manager

Frederick, MD · On-site

Supports accounting to ensure true manufacturing costs are reflected by product SKU. Qualifications The ideal candidate combines deep technical structural design ability with a passion for ...

Entarian

Field Support Technician Journeyman

Kearneysville, WV · On-site

$21.50 - $29.50/hr

The Field Support Technician will work at the customer site in Kearneysville, WV and support the ... Manages team that provides technical assistance to computer system and network users or other ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hagerstown, MD · On-site

$45K - $54K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... management via Active Directory. * Strong analytical, problem-solving, and technical ... scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Hagerstown, MD · On-site

$45K - $47K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... management via Active Directory. * Strong analytical, problem-solving, and technical ... scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ...

next page

Showing results 1-20

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Inwood, WV

Technical Support Manager information

See Inwood, WV salary details

$27.8K

$81.1K

$139.2K

How much do technical support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for technical support manager in Inwood, WV is $81,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $98,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Inwood, WV as of June 2026, with employment types broken down into 1% As Needed, 58% Full Time, 38% Part Time, 2% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $81,055 per year, or $39 per hour.

Technical Support

Jamison Door Company

Hagerstown, MD • On-site

$25 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Who We Are

Jamison Door Company is an industry leader in manufacturing specialty doors for all types of industrial applications. Since 1906, Jamison has been an industry leader in Cold Storage and Sound Reduction doors for everything from food distribution to jet engine testing facilities. To this day, Jamison is world renowned in the door industry and continues to be a product that is considered the gold standard. Supported by state-of-the-art manufacturing processes, cutting edge designs, and world leading support, Jamison Door Company is the answer for any of your industrial door needs.

Throughout the years, Jamison has grown their portfolio through product development and partnerships with other industry leaders. In 2022, Jamison was acquired by a longtime business partner, BMP High Speed Doors, leading to an expansion that provides a pathway to all new industries and applications. Jamison and BMP are now working together to dominate the door market worldwide. Because of this growth, Jamison has created a need for ambitious and determined employees to continue to further promote the progress of this ever-growing company.

Who You Are

Jamison Door Company is looking for a Technical Service Representative to join our team in Hagerstown, MD. This is a full-time, on-site role and reports to the VP of Engineering & IT.  The Technical Service Representative will be responsible for assisting customers and internal employees with any product issues they may have. While these issues will mostly be electrical in nature, there will also be a responsibility for mechanical operating issues, product warranty claims, and inspection of parts upon return. This position will also occasionally require travel to assist or do on-site training with customers in the field.  This role is also responsible for assisting the engineering department with electrical design solutions, necessary updates with current products, and the development of new products.

What You'll Do
  • This position will have primary responsibility for the Jamison, Jamison HPD, and future product lines. 
  • They will take the lead on calls for these products with support from the Jamison Engineering Department, but also help support BMP USA customers as well.
  • They will be responsible for working closely with the technical service department for BMP USA, learning from one another, and creating a strong team that provides the BMP Group with industry-leading technical support.
What You Bring

Required Qualifications

  • High School Diploma or its equivalent with three (3) or more years of experience in the field or in a related area.
  • Proficient in Microsoft Office and basic computer skills.
  • Detail oriented with a drive to learn and adapt.
  • Excellent mechanical skills, familiarity with power and hand tools.
  • Technically competent, quick study, and excellent people skills.

Standout Qualifications

  • Five (5) or more years of experience.
  • Associate's degree in the field or a related area.
  • Experience at a call center or hands on equipment repair work.
  • Experience in troubleshooting equipment.
  • Experience with ladder logic and wiring diagrams.
  • Excellent verbal and written communication skills.
  • Strong problem solving skills.
What We Offer

Summary of Benefits

  • Insurances at no cost to the employee, including medical, dental, vision, prescription, and life.
  • FSA and HRA medical spending accounts.
  • 401k with a match up to 4% of employee's paycheck.
  • Vacation and Company holidays.
  • Pay rate: $25-$30 per hour.

#INDSS

Employment Type: OTHER

Apply