Technical Support Manager Jobs in Encinitas, CA (NOW HIRING)

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We look forward to discovering your talents.

Welcome to an inspired career.

At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together, as One Team - we rise by lifting others up and believe in the power of working together for the collective win. That's why we need you-to help us make a significant impact by taking on increasingly complex challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive.

Join us as a Senior Specialist 2, IT Technical Support & Maintenance, and you'll be part of a culture that welcomes diversity, thinks differently to solve problems, works collaboratively as one team, and delivers meaningful innovations that impact people's lives.

How you will make an impact

The Senior Specialist 2, IT Technical Support & Maintenance supports and maintains the NetSuite ERP environment and its integrations with Workato, Zone (AP automation tool), and RF-SMART. This role will provide day-to-day technical support, manage system maintenance activities, assist with planned releases and approved changes, maintain user-level security, troubleshoot integration issues, and ensure systems operate in alignment with SOX (Sarbanes-Oxley) and GxP (Good Practice) compliance requirements.

In this role, you'll have the opportunity to:

NetSuite Support

• Provide Tier 1 and Tier 2 support for NetSuite users across Finance, Procurement, Supply Chain, Manufacturing and Quality.
• Troubleshoot issues related to transactions, workflows, saved searches, roles, and permissions.
• Coordinate and support planned NetSuite releases, patches, and approved system changes.
• Assist in testing and deploying NetSuite updates, customizations, and new features.
• Maintain system configurations and ensure proper documentation of changes.

• Monitor and support integrations between NetSuite and:
• Workato (for automated workflows and data sync)
• Zone (AP automation tool)
• RF-SMART (for warehouse and inventory operations)
• Collaborate with vendors and internal teams to resolve integration errors and optimize performance.
• Document integration workflows and maintain configuration records.

• Ensure all system configurations, workflows, and access controls adhere to SOX (Sarbanes-Oxley) compliance standards, including audit trail integrity and segregation of duties.
• Support GxP (Good Practice) compliance by maintaining validated systems, documenting changes, and participating in periodic reviews and audits.
• Work closely with internal audit, QA, and compliance teams to ensure systems meet regulatory and operational requirements.

• Create and maintain user guides, FAQs, and training materials for NetSuite and integrated tools.
• Conduct onboarding and refresher training sessions for end users.

• Perform routine system health checks, data validations, and performance monitoring.
• Plan and execute maintenance activities, including scheduled downtime, patching, and configuration updates.
• Support audit and compliance efforts by ensuring proper access controls and data integrity.

• Identify opportunities to improve system usability, efficiency, and reliability.
• Participate in enhancement projects and cross-functional initiatives related to ERP and automation.
• Other duties as assigned

• At least 8 years of IT experience with at least 2 years of experience supporting NetSuite ERP in a technical or functional role.
• An equivalent combination of experience and education may be considered
• Familiarity with Workato or similar integration platforms.
• Experience with AP automation tools (Zone preferred) and warehouse management systems (RF-SMART preferred).
• Understanding of SOX and GxP compliance requirements in an IT or systems context.
• Strong troubleshooting and analytical skills.
• Excellent communication and documentation abilities.
• NetSuite Administrator or SuiteFoundation certification is preferred.
• Experience with scripting (SuiteScript, JavaScript) or integration logic is preferred.
• Background in supporting validated systems in a life sciences or regulated environment is preferred.

In return, we offer you:

• Full and comprehensive benefit program, including an Employee Stock Purchase Program and 401(k) matching.
• Opportunities to grow in a culture that prioritizes learning, development and progression through in-house programs and tuition reimbursement.
• A collaborative, innovative team that works as one to amplify your impact-on your career, the work you do and patients' lives.

The most likely base pay range for this position is $130K - $160K per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual's exact level of compensation. Base salary is only one element of employee compensation at Halozyme. Total compensation could include bonuses, sales incentives, and equity awards.

Halozyme, Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Accessibility and Reasonable Accommodations:

Halozyme is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or accommodation due to a disability, contact Human Resources at hrbox@halozyme.com.

To view all our open positions, please visit our career page. Additionally, our benefit offerings can be found here.