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Technical Support Manager Jobs in Chaska, MN (NOW HIRING)

idexcel

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

Technical Support Specialist Golden Valley, MN, USA, 55422 03/03/2017 to 09/03/2017 Pay rate range: $17.00 - $20.00/hr First Shift: 8:00 AM - 4:30 PM Mid Shift: 10:30 AM - 7:00 PM The Specialist Tech ...

Collabera

Technical Support Associate

Golden Valley, MN · On-site

... managed services and direct placement services to global 2000 corporations. For consultants and ... A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate ...

Caresoft Inc.

Technical Support / Technician

Eagan, MN · On-site

$30 - $35/hr

Technical Support / Technician Location: Eagan, Minnesota 55121 Duration: 3 months Duties: Assist ... cable management, hardware physical deployment and troubleshooting Triaging hardware issues ...

Optomec Inc

Support Manager

Saint Paul, MN · Remote

Requirements Required Qualifications: * 4+ years managing field service or technical support teams with dispatch/field technicians. * Hands-on experience using Salesforce Service Cloud (ticketing ...

Optomec, Inc

Support Manager

Saint Paul, MN · On-site

Requirements Required Qualifications: * 4+ years managing field service or technical support teams with dispatch/field technicians. * Hands-on experience using Salesforce Service Cloud (ticketing ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Chaska, MN

Technical Support Manager information

See Chaska, MN salary details

$31.6K

$92.1K

$158.2K

How much do technical support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for technical support manager in Chaska, MN is $92,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,700.00 and $111,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Chaska, MN?

The most popular types of Technical Support jobs in Chaska, MN are:

What job categories do people searching Technical Support Manager jobs in Chaska, MN look for?

The top searched job categories for Technical Support Manager jobs in Chaska, MN are:

What cities near Chaska, MN are hiring for Technical Support Manager jobs?

Cities near Chaska, MN with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Chaska, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $92,118 per year, or $44.3 per hour.

Technical Support Specialist

idexcel

Golden Valley, MN • On-site

$17 - $20/hr

Contractor

Re-posted 10 days ago

Job description

Company Description

About IDEXCEL, INC

Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.

Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.


Job Description

Technical Support Specialist
Golden Valley, MN, USA, 55422
03/03/2017 to 09/03/2017
Pay rate range: $17.00 - $20.00/hr
First Shift: 8:00 AM - 4:30 PM
Mid Shift: 10:30 AM - 7:00 PM

The Specialist Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is critical to the growth of business for Honeywell and the individual filling this role must go above and beyond to help differentiate Honeywell from its competition.
Tasks and Responsibilities:
Customer Support - Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
Problem Solving - Diagnose and resolve technical hardware and software issues.
Applications Knowledge - Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.
Basic Qualifications:
High school diploma
Minimal call center experience
Minimum 2 year technical experience and/or technical degree
Additional Qualifications:
Technical or bachelor's degree preferred
Electrical degree or experience preferred
IT Knowledge
HVAC experience
Experience troubleshooting Internet Service Provider equipment
Wireless Networking experience
Minimal call center experience
*** Minimum 2 year technical experience and/or technical degree *** High School diploma or GED required
*** Preferred Qualifications: Technical or bachelors degree preferred, HVAC experience a plus, Experience troubleshooting Internet Service Provider
Equipment Wireless Networking experience.
*** Electrical experience or degree preferred
*** Not looking for a help desk support person, need a Technical support person that deals with customers over the phone and through e-mail.
*** Supporting the Thermostat group
*** Need to have a technical aptitude.
Sandra Taylor
571-267-4186

Additional Information

Sandra Taylor 
571-267-4186

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