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Technical Support Manager Jobs in Brick, NJ (NOW HIRING)

ADP

Technical Support consultant

Barnegat, NJ · On-site

ADP is hiring a Technical Support Consultant. In this role, you will: Provide world-class support ... Manager related issues. No two days are the same. You will work with Global Tech teams ...

ABB

VFD Technical Support Specialist

NJ · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

New

MSCCN

HVAC/R Technical Support & Service

Tinton Falls, NJ · On-site

$37K - $47K/yr

As a Technical Support Specialist , you will provide elite customer service experience by ... Meets with management on a regular basis to maintain ongoing communication and to solve customer ...

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Technical Support Manager information

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$31.8K

$92.7K

$159.2K

How much do technical support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support manager in Brick, NJ is $92,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $112,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Brick, NJ?

The most popular types of Technical Support jobs in Brick, NJ are:

What job categories do people searching Technical Support Manager jobs in Brick, NJ look for?

The top searched job categories for Technical Support Manager jobs in Brick, NJ are:

What cities near Brick, NJ are hiring for Technical Support Manager jobs?

Cities near Brick, NJ with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Brick, NJ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $92,740 per year, or $44.6 per hour.

Technical Support consultant

ADP

Barnegat, NJ • On-site

Full-time

Posted 16 days ago

Job description

ADP is hiring a Technical Support Consultant.

In this role, you will:

Provide world-class support to our clients while helping them resolve their Enterprise eTime and Workforce Manager related issues.

No two days are the same. You will work with Global Tech teams, Implementation and Customer Success to provide world-class support to our clients while helping them resolve their Enterprise EeTime and Workforce Manager related issues.

To thrive in this role you will act as a trusted advisor to the clients by understanding their need at hand and help them to effectively use their system by providing support and guidance. You'll also need strong written and verbal communication skills to be a reactive problem-solver with analytical skills ensuring seamless communication and client satisfaction by aligning services with client expectations.

WHAT YOU'LL DO:

Here's what you can expect on a typical day in the life of a Technical Support Consultant at ADP.

  • Interpret client needs through discovery and analysis.
  • Provide solutions in a timeframe that meets the client's expectations or a workaround if the permanent solution is not rapidly available
  • Service Monitoring to ensure they meet agreed-upon standards and identify areas for improvement
  • Increase their expertise understand how our products can meet the client's needs and highlight the value of these products and services.
  • Collaboration work with internal teams and stakeholders to ensure seamless service delivery and effective collaboration.
  • Answer questions and concerns raised by the client and suggesting the best approach to resolve them
  • Contribute to the team's knowledge and process improvement

TO SUCCEED IN THIS ROLE:

  • You are a natural problem solver with strong organizational and time management skills
  • You have experience providing remote technical support to clients
  • You have a strong curiosity and the ability to learn quickly.
  • You are naturally helpful. Looking for the best solution for the client rather than just looking into what is requested
  • You are a team player, helps peers and contributes to process and knowledge improvement

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
  • Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
  • Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
  • Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
  • Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
  • Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

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