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Technical Support Manager Jobs in Atlanta, GA (NOW HIRING)

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

As a Support Manager, you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

As a Support Manager, you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.

Assuranceamerica

Support Manager

Atlanta, GA

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

RELX

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Experience with Records Management Systems (RMS) and related law enforcement applications.

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin ... Solid critical thinking, problem-solving, time management, and organizational skills with close ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Experience with Records Management Systems (RMS) and related law enforcement applications.

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide ... Experience with Records Management Systems (RMS) and related law enforcement applications.

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

This role is responsible for managing support requests, resolving technical issues related to software, licensing, and installation, and ensuring an excellent customer experience. Working within a ...

Hayward

Technical Support Specialist

Atlanta, GA

Organized and detail-oriented with the ability to manage multiple priorities effectively. * Willingness to travel occasionally for customer visits, trade shows, and technical support. #LI-JM1

Fortinet

Technical Support Specialist

Atlanta, GA

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Manage cases until case closure, taking the initiative to follow up internally as required to ... Previous experience providing technical support, preferably supporting data networking products and ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Manage and resolve incoming technical support requests via multiple channels (ticketing system, email, phone) in line with defined SLAs * Provide troubleshooting and resolution for software-related ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Atlanta, GA

Technical Support Manager information

See Atlanta, GA salary details

$28.4K

$82.6K

$141.8K

How much do technical support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical support manager in Atlanta, GA is $82,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $100,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Atlanta, GA?

The most popular types of Technical Support jobs in Atlanta, GA are:

What are popular job titles related to Technical Support Manager jobs in Atlanta, GA?

For Technical Support Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Atlanta, GA look for?

The top searched job categories for Technical Support Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Technical Support Manager jobs?

Cities near Atlanta, GA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,619 per year, or $39.7 per hour.

Support Manager

AssuranceAmerica

Atlanta, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Support Manager

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers.

Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

As a Support Manager, you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data, and Development Teams, you will swiftly address hardware, system, and telephony issues. This role offers the opportunity to enhance your technical proficiency across a diverse range of technologies, including Application, Database, Cloud Services, and Systems. Successful candidates should possess exceptional communication, analytical, and problem-solving skills, coupled with a robust technical acumen, to provide top-notch problem resolution and customer support.

Job Responsibilities

Essential Functions

  • Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution.
  • Maintain high customer service standards, utilizing ticketing software to track support needs and documenting solutions for reference and training purposes.
  • Conduct setup and deprovisioning of access accounts, along with audits and proof reports for network access changes.
  • Participate in special projects, collaborating with cross-functional teams on IT implementations, and assist in associate training.
  • Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Lead, plan, and implement assigned projects to completion.
  • Support and mentor Technical Support staff, providing feedback, direction, and correction on support tickets and projects.
  • Act as an escalation point for service desk requests.
  • Establish best practices throughout the technical support process.

Software/ Technical Abilities

  • Proficient in Microsoft Windows and Office 365 (all supported versions).
  • Familiar with Remote Administration Utilities, desktop antivirus/antimalware software, and PC setup/configuration and deployment.
  • Strong phone and communication skills.
  • Experience with Active Directory, Entra ID, DHCP, DNS, server roles, and services.
  • Active Directory and Entra ID User Setup and Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN).
  • Azure Cloud, Zendesk, Intune, ITIL experience are a plus.

Job Qualifications

Formal Education & Certification

Bachelor's degree in Information Systems or related field or experience commensurate with four-year college degree. A+, Net+ or comparable certifications are a plus.

Knowledge & Experience

Minimum of 5 years' experience in a Help Desk role, demonstrating proficiency in various aspects of Help Desk support. Technical certifications or training in PC hardware/software are highly desirable.

Skills & Competencies

  • Strong communication and analytical skills for interactions with associates, managers, agents, and vendors.
  • Exceptional customer service and communication skills.
  • Strong interpersonal skills.
  • Deadline-oriented with excellent time management skills.
  • Ability to manage multiple priorities independently for multiple managers or department staff.
  • Capability to interact with users of varying levels of computer expertise.
  • Adherence to company guidelines for attendance and punctuality.

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