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Technical Support Manager Jobs in Saskatchewan (NOW HIRING)

PGW Auto Glass

Auto Glass Technical Lead

Saskatoon, SK · On-site

Manage inventory and order supplies as needed. * Technical Expertise: Perform complex auto glass repairs and replacements. Provide technical support to the team and consult on difficult cases. Stay ...

SaskTel

Technical Analyst

Saskatoon, SK · On-site

CA$44.04 - CA$51.36/hr

Designs, implements and supports appropriate infrastructure i.e. tools, standards, procedures, documentation etc. to manage the technical environment ensuring service levels, auditability ...

CECS

Production manager - Moose Jaw -

Moose Jaw, SK · On-site

Supervise and support frontline supervisors and unionized employees. * Plan, coordinate, and manage ... technical field is considered an asset. * Minimum of 5 years of experience in a fast-paced ...

Aecon Group Inc.

SME, Technical

Saskatoon, SK

The New Nuclear Development team provides estimating, technical expertise, construction leadership, relationship management, and project management support during the early stages of new nuclear ...

Targeted Talent

Technical Recruiter

Regina, SK · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... Manage candidate database via our ATS * Grow our client base by actively reaching out to potential ...

Targeted Talent

Technical Recruiter

Regina, SK · Remote

We support clients in their hiring needs in all departments with a big focus in tech. We work with ... Manage candidate database via our ATS * Grow our client base by actively reaching out to potential ...

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Technical Support Manager information

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Saskatchewan?

The most popular types of Technical Support jobs in Saskatchewan are:

What cities in Saskatchewan are hiring for Technical Support Manager jobs?

Cities in Saskatchewan with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Saskatchewan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Technical Machine Specialist - Customer Support Center - Peterbilt

Brandt

Regina, SK

Full-time

Re-posted 27 days ago

Job description

Brandt Seeking a Truck & Transportation Technical Machine Specialist based in either our Mississauga Peterbilt or Regina Customer Support Center.

The Technical Machine Specialist provides advanced technical support for equipment distributed by Brandt Tractor, acting as the key liaison between Brandt Tractor branches and equipment manufacturers, including John Deere DTAC and other OEMs. This role is responsible for diagnosing and resolving complex product issues using technical expertise, experience, and manufacturer resources. Additionally, the Technical Machine Specialist supports Machine Monitoring Specialists and branch personnel by delivering expert guidance and ensuring effective problem resolution across all equipment platforms. 

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:  

  • Collaborate with service departments to identify and execute machine repairs by monitoring DTC’s and Expert Alerts through the Foresight database. 
  • Investigate and research machine activity and provide recommendation of action.
  • Effectively communicate the appropriate actions to the Service Departments or customers via telephone, e-mail or ticketing system.
  • Follow up on previous recommendations to ensure problem resolution and identify learning opportunities.
  • Provide Fleet Health reports as a value provided activity for customers and Brandt.
  • Manage the dealer technical resolution process and relationship with John Deere and other equipment OEM’s.
  • Provides primary or secondary support to Brandt Tractor Branches to increase speed and quality of customer technical issue resolution.
  • Access and utilize OEM equipment technical information.
  • Provide machine diagnostic assistance between the branches, OEM ‘s and customers.
  • Work with John Deere DTAC and the MHMC (Machine Health Monitoring Center) to:
    • Identify and resolve technical problems
    • Provide direction and technical assistance to the branches.
    • Provides failure analysis reports to Brandt Tractor Branches, John Deere and customers 
    • Create and distribute technical service-related memos.
  • Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS: 

  • Knowledge of heavy equipment and dealership service departments.
  • Knowledge of machine applications, design, functionality, and understanding the environmental effect on the equipment performance.
  • Understand effective inspection process and equipment lifecycle planning.
  • Possess strong technical and diagnostic capabilities.
  • Possess strong background in computer application and analytics.
  • Possess broad product and application knowledge.
  • Ability to communicate effectively.
  • Ability to filter and correlate different data sources to create an accurate recommendation.
  • Mechanical Engineering or Heavy Duty Mechanic (Capstone Certification) considered an asset.
  • Bilingual considered an asset.

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