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Technical Support Manager Jobs in Guam (NOW HIRING)

Magnus Management Group LLC

GU · On-site

We are seeking a hands-on Technical Support Specialist to support client. You will help keep ... Provide administrative support to CIO3, including records management, office-automation process ...

UNAVAILABLE

IT Operations Specialist, Senior

Hagatna, GU · On-site

$85 - $130/hr

Provide responsive technical support within NIPR, SIPR, and other authorized DoD operating ... Manage incidents, service requests, and problem tickets using AESMP, ServiceNow, and other approved ...

DOCOMO PACIFIC

IP Network Specialist

Tamuning, GU

... technical support on a wide variety of network technologies; works autonomously or within a group structure; communicates technical subject matter with Customer's POCs, Sales, and Management Team ...

Colorado State University

Archaeologist

Santa Rita, GU · On-site

Position Summary An Archaeologist(s) technician will be duty stationed on Guam to provide on-site technical support and assistance to the Joint Region Marianas (JRM) Cultural Resources Manager (CRM) ...

Quantum Sky

911 Systems Trainer

Hagatna, GU

$70K - $85K/yr

... to manage project teams and budgets to deliver the system on time and within scope ... technical staff. * Work closely with cross-functional teams to support project related tasks and

Quantum Sky

911 Systems Trainer

Hagatna, GU · On-site

$70K - $85K/yr

... to manage project teams and budgets to deliver the system on time and within scope ... technical staff. * Work closely with cross-functional teams to support project related tasks and

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Technical Support Manager information

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities in Guam are hiring for Technical Support Manager jobs?

Cities in Guam with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Guam as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Technical Support Specialist

Magnus Management Group LLC

GU • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 
Work Location: Building 205, Halsey Drive, Nimitz Hill, Piti, Guam 96915
Position Overview:
We are seeking a hands-on Technical Support Specialist to support client.  You will help keep enterprise IT services running by resolving Tier 1 and Tier 2 issues, supporting mobile devices and telecommunications, maintaining accurate asset records, and serving as a trusted liaison between users and internal IT teams. This role is ideal for a service-minded IT professional who communicates clearly, works accurately, and is comfortable providing support across multiple military installations in Guam.
Job Description:
  • Monitor, triage, document, and resolve helpdesk requests received through email, telephone, Microsoft Teams, and the enterprise ticketing system.
  • Provide Tier 1 support, including password resets, peripheral connections, basic software guidance, ticket categorization, prioritization, and escalation.
  • Provide Tier 2 support for hardware, software, operating-system, peripheral, and localized network-connectivity issues, both remotely and in person.
  • Install, configure, upgrade, and troubleshoot operating systems, applications, workstations, peripherals, and multi-function devices.
  • Provision, configure, secure, troubleshoot, and maintain enterprise mobile devices through Mobile Device Management (MDM) tools.
  • Support telecommunications coordination, including legacy landlines, VoIP, telephone line drops, service requests, and telephone directories.
  • Serve as an Information Technology Representative and liaison: gather requirements, coordinate equipment deployments, resolve conflicts with internal teams, and escalate complex issues.
  • Track IT assets and software licenses throughout procurement, receipt, assignment, movement, deployment, inventory, and disposal; maintain accurate custody and lifecycle records.
  • Create and maintain SOPs, user guides, outage notices, planned-update communications, spreadsheets, status reports, and briefings.
  • Provide administrative support to CIO3, including records management, office-automation process review, and other IT-related duties as assigned.
 
Required Qualifications 
  • Must be a US Citizen
  • Must hold Secret Clearance
  • At least one current qualifying certification: CompTIA Security+, EC-Council Certified Network Defender (CND), GIAC Foundational Cybersecurity Technologies (GFACT), or GIAC Security Essentials Certification (GSEC). A qualifying higher-level certification is also acceptable.
  • Three or more years of IT helpdesk, technical support, or IT asset-management experience
  • Experience supporting enterprise users in a government, defense, or similarly regulated environment.
  • Experience managing IT inventory, property-custody records, software licenses, VoIP/landline requests, and mobile-device provisioning.
  • Hands-on knowledge of Mobile Device Management and enterprise ticketing systems.
  • Fluent, effective English communication skills, both written and verbal.
  • Ability to interpret command policies, technical documents, and manuals and to prepare professional correspondence and reports.
  • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
  • Ability to work effectively with military personnel, government civilians, client representatives, and contract management while safeguarding Controlled Unclassified Information and other sensitive data.