ZipRecruiter

Log In

1

Technical Support Manager Jobs in Tamuning, GU (NOW HIRING)

UNAVAILABLE

IT Operations Specialist, Senior

Hagatna, GU · On-site

$85 - $130/hr

Provide responsive technical support within NIPR, SIPR, and other authorized DoD operating ... Manage incidents, service requests, and problem tickets using AESMP, ServiceNow, and other approved ...

ABB

Strategic Segment Proposal Engineer

Tamuning, GU · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for developing Technical & Commercial Proposals for ABB Electrification's focused industry segments (data ...

DOCOMO PACIFIC

IP Network Specialist

Tamuning, GU

... technical support on a wide variety of network technologies; works autonomously or within a group structure; communicates technical subject matter with Customer's POCs, Sales, and Management Team ...

Colorado State University

Archaeologist

Santa Rita, GU · On-site

Position Summary An Archaeologist(s) technician will be duty stationed on Guam to provide on-site technical support and assistance to the Joint Region Marianas (JRM) Cultural Resources Manager (CRM) ...

ABB

Commercial Proposal Engineer

Tamuning, GU · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... Strong technical expertise in electrical distribution systems, including ABB's product portfolio ...

Quantum Sky

911 Systems Trainer

Hagatna, GU

$70K - $85K/yr

... to manage project teams and budgets to deliver the system on time and within scope ... technical staff. * Work closely with cross-functional teams to support project related tasks and

Quantum Sky

911 Systems Trainer

Hagatna, GU · On-site

$70K - $85K/yr

... to manage project teams and budgets to deliver the system on time and within scope ... technical staff. * Work closely with cross-functional teams to support project related tasks and

next page

Showing results 1-20

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Tamuning, GU

Technical Support Manager information

See Tamuning, GU salary details

$25.9K

$75.6K

$129.7K

How much do technical support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for technical support manager in Tamuning, GU is $75,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $91,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Tamuning, GU as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,568 per year, or $36.3 per hour.

DoD Technical Support Specialist

GU

Aalis Management Consulting
Business Management Consulting • 1 - 10 employees
Learn more about Aalis Management Consultingexternal

Full-time

Posted 20 days ago

Job description

Aalis Management Consulting is an 8(a) certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) driven by the same principles that guide our armed forces. Founded by a US Army veteran, we take pride in our core values: excellence in reputation, commitment, candor, teamwork, and dependability. Our team delivers stakeholder-focused support in the areas of Acquisition & Procurement Support, (IT) Financial Management, Program Management, and Logistics & Supply Chain Support. Visit us at www.aalismc.com

Proposal: Contingent Upon Award

Title: Technical Support Specialist
Client: Federal Agency
Location: Onsite - Marianas, Guam
Clearance: Tier 3 (T3) or Secret
Security Clearance Statement: This position requires a government security clearance; the applicant must be a U.S. Citizen for consideration.
Number of Position(s): 1
Work Schedule: 8 am – 5 pm
Work Day: Monday – Friday


Position Summary


Aalis Management Consulting is seeking an experienced IT Technical Support Specialist to provide Tier 1 and Tier 2 technical support to the DoD Facilities Engineering Systems Command. The selected candidate will support end users, enterprise IT systems, hardware, software, mobile devices, telecommunications, IT asset management, technical documentation, and daily IT operations. The position
requires hands-on support at the DoD facilities in Guam. 

Required Qualifications

  • Experience using enterprise helpdesk or ticket-management systems.
  • Experience supporting Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and
    Teams.
  • Strong written and verbal English communication skills.
  • Ability to work effectively with Government civilian, military, technical, and management personnel.
  • Ability to perform the physical requirements of the position, including lifting and moving IT equipment
    up to 25 pounds.

Preferred Qualifications

  • 3+ years of IT helpdesk, desktop support, technical support, or IT asset-management experience.
  • Previous DoD, Navy, Marine Corps, Air Force, or federal IT support experience.
  • Previous experience working on a military installation.
  • Mobile Device Management experience.
  • IT hardware inventory and asset lifecycle management experience.
  • Experience maintaining custody/property records.
  • VoIP or telecommunications-support experience.
  • Experience developing SOPs, job aids, user guides, and technical communications.
  • Experience working against ticket-resolution SLAs or service-performance metrics.

Key Responsibilities

  • Receive, document, prioritize, troubleshoot, and resolve Tier 1 and Tier 2 support requests.
  • Troubleshoot workstations, peripherals, software, connectivity, and user-access issues.
  • Install, configure, and upgrade operating systems, applications, and computer peripherals.
  • Support mobile-device provisioning, configuration, security, troubleshooting, and maintenance.
  • Maintain IT hardware inventory and lifecycle records.
  • Support equipment deployment, movement, custody documentation, and disposal coordination.
  • Coordinate telecommunications and VoIP service requests.
  • Maintain telephone and telecommunications records.
  • Assist users and serve as a liaison between customers and IT support organizations.
  • Develop and maintain SOPs, user guides, technical documentation, and user communications.
  • Support routine IT administrative reporting and record keeping.

Aalis Management Consulting is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply