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Technical Support Level 2 Jobs in Georgia (NOW HIRING)

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Provide first-level technical assistance to end users, resolving hardware, software, and network ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Provide Tier 1-2 technical support to users on Chrome OS and Google Workspace for Education. * Troubleshoot hardware, software, and connectivity issues related to Chrome devices. * Collaborate with ...

Jobtailor

Technical Support Specialist

Atlanta, GA · On-site

Meet support metrics including response time, resolution time, CSAT, escalation accuracy, and queue health Requirements * 2-5 years of experience supporting technical B2B SaaS products * Daily ...

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Geotab

Technical Support Specialist

Atlanta, GA · On-site

As a Technical Support Specialist, your key area of responsibility will be troubleshooting and ... level Excel skills including creation of pivot tables and reports • Working knowledge of ...

Geotab Inc.

Technical Support Specialist

Atlanta, GA · On-site

As a Technical Support Specialist, your key area of responsibility will be troubleshooting and ... Expert-level Excel skills including creation of pivot tables and reports * Working knowledge of ...

Kiongroup

Technical Support Engineer

Atlanta, GA · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Atlanta, GA

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Socket.dev

Technical Support Specialist

Atlanta, GA · On-site

As a Technical Support Specialist, your key area of responsibility will be troubleshooting and ... Expert-level Excel skills including creation of pivot tables and reports * Working knowledge of ...

Kiongroup

Technical Support Engineer

Atlanta, GA

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 ... Experience providing support via remote tools * Experience handling Technical Service Tickets

Fortinet

Senior Technical Support Specialist

Atlanta, GA · On-site

Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

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Technical Support Level 2 information

What are the roles and responsibilities of a Technical Support Level 2?

Technical Support Level 2 professionals provide advanced support for technical issues that cannot be resolved by Level 1 support. They handle escalated problems, perform deeper troubleshooting, and may interact with software or hardware vendors to resolve complex issues. Their responsibilities often include diagnosing system or application errors, guiding users through solutions, documenting findings, and sometimes providing training to Level 1 staff. Level 2 support staff typically require more technical expertise and may specialize in specific products or systems. Their goal is to efficiently resolve issues and ensure customer satisfaction.

How does a Technical Support Level 2 typically collaborate with Level 1 support and other technical teams?

Technical Support Level 2 professionals often work closely with Level 1 support by receiving escalated issues that require deeper technical expertise. They review detailed case notes, sometimes shadow customer calls, and provide guidance to Level 1 agents for future similar problems. Additionally, Level 2 staff frequently collaborate with engineering or product development teams to resolve complex bugs, share recurring technical trends, and help test solutions before deployment. This cross-functional teamwork ensures timely and accurate resolution of customer issues and contributes to the continuous improvement of support processes.

What are the key skills and qualifications needed to thrive as a Technical Support Level 2, and why are they important?

To thrive as a Technical Support Level 2, you need strong troubleshooting skills, in-depth technical knowledge of hardware and software, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and problem-solving abilities help build trust with users and efficiently resolve complex issues. These skills ensure timely and effective support, resulting in higher user satisfaction and minimal system downtime.

What is the difference between Technical Support Level 2 vs Technical Support Level 1?

AspectTechnical Support Level 1Technical Support Level 2
CredentialsBasic certifications, such as CompTIA A+Advanced certifications, often including vendor-specific certifications
Work EnvironmentFrontline support, handling initial customer inquiriesMore complex troubleshooting, often working on escalated issues
ResponsibilitiesBasic issue resolution, password resets, account setupDiagnosing complex problems, resolving hardware/software issues
Industry UsageCommonly used in help desks and customer support centersUsed in technical support teams requiring deeper technical knowledge

In summary, Technical Support Level 2 handles more complex technical issues than Level 1, requiring advanced skills and certifications. Level 2 support often works on escalated problems that Level 1 cannot resolve, making it a crucial step in technical support hierarchies.

What is a technical support level 2?

A Technical Support Level 2 is a support role responsible for resolving more complex technical issues that cannot be handled by Level 1 support. It typically requires deeper technical knowledge, troubleshooting skills, and familiarity with diagnostic tools and systems. Level 2 support often involves working directly with customers or internal teams to diagnose and resolve problems efficiently.

What is considered tier 2 technical support?

Tier 2 technical support is a level of support where technicians handle more complex issues that cannot be resolved by Tier 1. Support specialists at this level typically have deeper technical knowledge, troubleshooting skills, and may use advanced tools or remote access to diagnose and resolve problems efficiently.
Technical Support Level 2 jobs near you
Infographic showing various Technical Support Level 2 job openings in Georgia as of September 2026, with employment types broken down into 53% Full Time, 7% Part Time, and 40% Contract. Highlights an 100% In-person job distribution.

Specialist, Technical Support

Forsyth, GA • On-site

Five Below
Food and Beverage Wholesalers • 5 - 10K employees
Learn more about Five Belowexternal

$30.67/hr

Full-time

Medical

Re-posted 23 days ago

Five Below rating

4.8

Company rating: 4.8 out of 10

Based on 810 frontline employees who took The Breakroom Quiz

Job description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

  • RESPONSIBILITIES:

  • Provide first-level technical assistance to end users, resolving hardware, software, and network-related issues promptly. Offer after-hours support for critical incidents or projects as needed.

  • Identify root causes of recurring technical issues, implement preventive measures, and maintain a knowledge base for common problems and solutions.

  • Install, maintain, and troubleshoot devices, including desktops, laptops, printers, scanners, and peripherals. Ensure all systems operate effectively to meet business needs.

  • Continuously monitor system and application performance to identify and address potential issues proactively.

  • Classify and prioritize support tickets based on urgency and business impact. Route complex issues to specialized teams for resolution and ensure SLAs are met.

  • Contribute technical expertise to IT initiatives, including system upgrades, deployments, and migrations.

  • Assist in the creation and maintenance of technical documentation for system configurations, troubleshooting procedures, and user guides.

  • Manage equipment inventory, coordinate repairs and upgrades, and administer maintenance contracts.

  • Partner with cross-functional IT teams to deliver seamless support for general IT systems and distribution center operations.

  • Training and Knowledge Sharing: Provide training to end-users on new technologies and tools to improve productivity.

  • Physical Support: Occasionally lift and transport equipment up to 50 pounds and provide on-site support as required.

QUALIFICATIONS:

  • Experience: Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment is a plus.

  • Technical Knowledge: Proficiency in Windows 10 & 11, networking concepts, Active Directory management, and a strong understanding of PC-related hardware and peripherals.

  • Certifications: Industry certifications such as A+ are highly desirable.

  • Soft Skills: Excellent verbal and written communication, strong organizational skills, and a customer-focused approach with the ability to empathize and stay calm under pressure.

  • Problem Solving: Analytical thinker with demonstrated troubleshooting abilities and the capacity to prioritize effectively in a fast-paced IT setting.

  • Flexibility: Rotating after-hours on-call support required.

  • Physical Requirements: Ability to lift up to 50 pounds.

  • Other duties as assigned.

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

Position Type:

Hourly

Position Starting At:

$30.67

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

What Five Below employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Five Below logo

About Five Below

Sourced by ZipRecruiter

Five Below carries an ever-evolving and exciting assortment of cell phone cases and chargers, remote control cars, yoga pants, graphic tees, nail polish, footballs and soccer balls, tons of candy and seasonal must-haves for Easter, Halloween, Christmas and more. Everything, everyday, is just $5 and below. Its stores are a vibrant, colorful and high-energy destination. Five Below products are grouped into one of eight in-store worlds: Style, Room, Sports, Tech, Crafts, Party, Candy and Now. Five Below's unique assortment features leading brands such as Lego®, Wilson®, HasbroTM and Peeps® and hot licenses from Disney® and Marvel® such as Frozen, Despicable Me, Avengers and Star WarsTM. Rounding out the assortment is merchandise packed with quality and value made exclusively for Five Below. Five Below was founded in 2002 by David Schlessinger, creator and founder of Encore Books and Zany Brainy along with Tom Vellios, former CEO of Zany Brainy, and current Chairman of Five Below. In early 2015, Joel Anderson, the former CEO of WalMart.com, was named CEO and President of Five Below. The Company (NASDAQ: FIVE) has achieved astounding growth, including a current string of 37 consecutive quarters of positive comparable stores sales growth (from Q2, 2006 to present). Five Below is poised to grow rapidly driven by a unique approach to targeting the teen and pre-teen customer with an edited assortment of trend-right, high quality merchandise that fosters universal appeal. With a highly differentiated shopping experience that delivers exceptional value within the $1-$5 pricing model, customers have a deep appreciation for the brand. There is a long runway for growth with compelling and consistent store performance backed by an experienced and passionate senior management team.

Industry

Food and beverage wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2002

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