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Technical Support Level 2 Jobs in Georgia (NOW HIRING)

Coreforce

Technical Support Specialist

Atlanta, GA · Hybrid

$21 - $22/hr

Join Our Team as a Technical Support Specialist Company : Coreforce Location : Atlanta, GA (Onsite ... Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full ...

Fortinet

Technical Support Engineer

Atlanta, GA · Hybrid

Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Zoomcar

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Coreforce

Technical Support Specialist

Atlanta, GA · On-site

$21 - $22/hr

Join Our Team as a Technical Support Specialist Company : Coreforce Location : Atlanta, GA (Onsite ... Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full ...

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

... service level agreements (SLAs). * Develop and maintain internal knowledge base articles ... 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · Hybrid

Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard ... Wage ranges are based on various factors including the labor market, job type, and job level. Exact ...

Carr Allison

Technical Support Analyst

Atlanta, GA · On-site

The Technical Support Analyst is responsible for assisting the end user to ensure that technology ... The position requires a high level of professionalism when interacting with attorneys and staff.

Carr Allison

Technical Support Analyst

Atlanta, GA · On-site

The Technical Support Analyst is responsible for assisting the end user to ensure that technology ... The position requires a high level of professionalism when interacting with attorneys and staff.

Carr Allison

Technical Support Analyst

Atlanta, GA

The Technical Support Analyst is responsible for assisting the end user to ensure that technology ... The position requires a high level of professionalism when interacting with attorneys and staff.

Five Below, In.c

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Provide first-level technical assistance to end users, resolving hardware, software, and network ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

Five Below

Specialist, Technical Support

Forsyth, GA · On-site

$30.67/hr

Provide first-level technical assistance to end users, resolving hardware, software, and network ... Minimum of 1-2 years in technical support roles; experience in a retail or distribution environment ...

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All JobsTechnical Support Level 2 JobsTechnical Support Level 2 Jobs in Georgia

Technical Support Level 2 information

What are the roles and responsibilities of a Technical Support Level 2?

Technical Support Level 2 professionals provide advanced support for technical issues that cannot be resolved by Level 1 support. They handle escalated problems, perform deeper troubleshooting, and may interact with software or hardware vendors to resolve complex issues. Their responsibilities often include diagnosing system or application errors, guiding users through solutions, documenting findings, and sometimes providing training to Level 1 staff. Level 2 support staff typically require more technical expertise and may specialize in specific products or systems. Their goal is to efficiently resolve issues and ensure customer satisfaction.

How does a Technical Support Level 2 typically collaborate with Level 1 support and other technical teams?

Technical Support Level 2 professionals often work closely with Level 1 support by receiving escalated issues that require deeper technical expertise. They review detailed case notes, sometimes shadow customer calls, and provide guidance to Level 1 agents for future similar problems. Additionally, Level 2 staff frequently collaborate with engineering or product development teams to resolve complex bugs, share recurring technical trends, and help test solutions before deployment. This cross-functional teamwork ensures timely and accurate resolution of customer issues and contributes to the continuous improvement of support processes.

What are the key skills and qualifications needed to thrive as a Technical Support Level 2, and why are they important?

To thrive as a Technical Support Level 2, you need strong troubleshooting skills, in-depth technical knowledge of hardware and software, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and problem-solving abilities help build trust with users and efficiently resolve complex issues. These skills ensure timely and effective support, resulting in higher user satisfaction and minimal system downtime.

What is the difference between Technical Support Level 2 vs Technical Support Level 1?

AspectTechnical Support Level 1Technical Support Level 2
CredentialsBasic certifications, such as CompTIA A+Advanced certifications, often including vendor-specific certifications
Work EnvironmentFrontline support, handling initial customer inquiriesMore complex troubleshooting, often working on escalated issues
ResponsibilitiesBasic issue resolution, password resets, account setupDiagnosing complex problems, resolving hardware/software issues
Industry UsageCommonly used in help desks and customer support centersUsed in technical support teams requiring deeper technical knowledge

In summary, Technical Support Level 2 handles more complex technical issues than Level 1, requiring advanced skills and certifications. Level 2 support often works on escalated problems that Level 1 cannot resolve, making it a crucial step in technical support hierarchies.

What is a technical support level 2?

A Technical Support Level 2 is a support role responsible for resolving more complex technical issues that cannot be handled by Level 1 support. It typically requires deeper technical knowledge, troubleshooting skills, and familiarity with diagnostic tools and systems. Level 2 support often involves working directly with customers or internal teams to diagnose and resolve problems efficiently.

What is considered tier 2 technical support?

Tier 2 technical support is a level of support where technicians handle more complex issues that cannot be resolved by Tier 1. Support specialists at this level typically have deeper technical knowledge, troubleshooting skills, and may use advanced tools or remote access to diagnose and resolve problems efficiently.
Technical Support Level 2 jobs near you
Infographic showing various Technical Support Level 2 job openings in Georgia as of September 2026, with employment types broken down into 53% Full Time, 7% Part Time, and 40% Contract. Highlights an 100% In-person job distribution.

Technical Support Specialist

Atlanta, GA • Hybrid

Coreforce
See more jobs at Coreforceexternal

$21 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Apply today to join Coreforce, where your Technical Support expertise makes a real impact.   

Join Our Team as a Technical Support Specialist 

Company: Coreforce 
Location: Atlanta, GA (Onsite) 
Job Type: Full-time 
Salary: Based on Experience 

Company Overview: 
Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size.  Our products - body cameras, in-car videos, mobile routers, and digital evidence systems- help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Technical Support Specialist- Build Your Career with Purpose 

Join Coreforce and use your technical skills to support innovative technology that strengthens communities. 

Why You’ll Love Working Here: 

  • Flexible hybrid schedule. 

  • Free chef-inspired lunch Monday–Thursday. 

  • 15 PTO days + floating holiday. 

  • Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.    

  • Annual bonus. 

  • Tuition reimbursement. 

  • Career growth in a fast-growing, mission-driven company. 

  • Collaborative, purpose-driven culture. 

Responsibilities: 

  • Serve as the first point of contact for clients seeking technical support, delivering excellent customer service through professional, clear, and empathetic communication. 

  • Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures. 

  • Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris,  Rocket, EOS devices and accessories. 

  • Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed. 

  • Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system. 

  • Perform other related duties by management. 

  • Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full context for efficient handoff. 

  • Educate users on system functionality, product usage, and best practices to reduce repeat incidents and improve user experience. 

  • Proactively identify patterns in support requests and contribute feedback to improve internal documentation and processes. 

  • Participate in scheduled on-call rotation to support after-hours client needs. 

  • Arrive on time for scheduled shifts, remain fully engaged during working hours, and maintain reliable attendance. 

  • Perform additional support tasks and responsibilities as assigned by the Call Center Manager, Management, or Tier 2/3 support team. 

  • High school diploma or GED required. 

  • 1+ years of experience in technical support, help desk, or IT service environment. 

  • Prior customer service or contact center experience. 

  • Strong verbal and written communication skills with the ability to explain technical issues in plain language. 

  • Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods. 

  • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment. 

  • Willingness and availability to work evenings, weekends, and participate in the on-call rotation as needed. 

Bonus/Preferred Skills 

  • Working knowledge of LAN, WAN, and Wi-Fi networking concepts. 

  • Basic understanding of Linux-based systems and command-line navigation is beneficial. 

  • Experience with Zendesk or other ticketing systems preferred. 

  • CompTIA Network+ or equivalent certification is a plus. 

Coreforce is an equal opportunity employer committed to diversity and inclusion. 

Apply