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Technical Support Laboratory Jobs (NOW HIRING)

CareDx, Inc.

Medical Laboratory Director

Waltham, MA · On-site

$114K - $149K/yr

Our team is committed to expanding access to actionable insights that support more informed cancer ... technical, regulatory, and corporate teams to advance company objectives and enhance patient care.

CareDx, Inc.

Medical Laboratory Director

Waltham, MA · On-site

$114K - $149K/yr

Our team is committed to expanding access to actionable insights that support more informed cancer ... technical, regulatory, and corporate teams to advance company objectives and enhance patient care.

CareDx, Inc.

Medical Laboratory Director

Waltham, MA · On-site

$114K - $149K/yr

Our team is committed to expanding access to actionable insights that support more informed cancer ... technical, regulatory, and corporate teams to advance company objectives and enhance patient care.

Paul Smith's College

Oversee and support Laboratory Analysts in the maintenance of lab instruments and equipment, as well as lab cleanliness and workspace efficiency. * Assist with analytical and instrument ...

MSD

Specialist, Technical Support

Rahway, NJ · On-site

$113K/yr

... Research laboratory & Manufacturing Plant systems . The role also contributes to continuous ... Provide technical expertise and operational support for automation and control systems through ...

Electric Power Research Institute, Inc.

NY · On-site

$130K - $145K/yr

Laboratory Testing & Evaluation Support: laboratory testing and performance evaluation of ... Research & Technical Support: collaborate with multidisciplinary research teams on ...

Sky Systems, Inc.

Be Seen First

IT/OT support (Laboratory Support Technician)..

Indianapolis, IN · On-site

$25 - $28/hr

Job Title : IT/OT support (Laboratory Support Technician) Location : Indianapolis, IN, USA Open ... Technical Skills: * Solid knowledge of Windows, IOS or other computer operating systems

Merck & Co., Inc.

Specialist, Technical Support

Rahway, NJ · On-site

$113K/yr

... Research laboratory & Manufacturing Plant systems . The role also contributes to continuous ... Provide technical expertise and operational support for automation and control systems through ...

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Technical Support Laboratory information

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$14

$26

$44

How much do technical support laboratory jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support laboratory in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical support laboratory?

Technical Support Laboratory professionals are specialists who provide technical assistance and troubleshooting for laboratory equipment, instruments, and software. They help maintain, calibrate, and repair lab devices, ensuring they function correctly and meet compliance standards. These professionals may also train laboratory staff on proper equipment usage and safety protocols. Their expertise is vital for minimizing downtime and ensuring accurate laboratory results.

What does a technical support laboratory professional do?

In a Technical Support Laboratory position, your daily tasks often include troubleshooting technical issues with laboratory equipment, assisting researchers or lab technicians with instrument setup and maintenance, and ensuring that all equipment is properly calibrated and functioning. You may also document and track support requests, perform routine quality checks, and communicate with vendors for repairs or parts. Collaboration with scientists and IT teams is common, as you'll need to address both hardware and software problems to keep the lab running smoothly.

What are the key skills and qualifications needed to thrive as a technical support laboratory professional?

To thrive as a Technical Support Laboratory professional, you need a solid background in laboratory techniques, troubleshooting, and scientific knowledge, often supported by a degree in a related field such as biology, chemistry, or medical technology. Familiarity with laboratory information management systems (LIMS), analytical instruments, and relevant certifications like ASCP can be highly beneficial. Strong attention to detail, problem-solving abilities, and effective communication are crucial soft skills for this role. These competencies ensure accurate testing, timely resolution of technical issues, and seamless collaboration within laboratory teams.

What cities are hiring for Technical Support Laboratory jobs?

Cities with the most Technical Support Laboratory job openings:

What states have the most Technical Support Laboratory jobs?

States with the most job openings for Technical Support Laboratory jobs include:

What are popular job titles related to Technical Support Laboratory jobs?

For Technical Support Laboratory jobs, the most frequently searched job titles are:

Infographic showing various Technical Support Laboratory job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist, Ion Chromatography

Morrisville, NC • Remote

Thermo Fisher Scientific
Biotechnology Research and Development • 10K+ employees
Learn more about Thermo Fisher Scientificexternal

Full-time

Re-posted 12 days ago

Thermo Fisher Scientific rating

7.8

Company rating: 7.8 out of 10

Based on 430 frontline employees who took The Breakroom Quiz

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Office

Job Description

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and advancing life-saving research.
DESCRIPTION:

Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's Ion Chromatography (IC), Sample Preparation (SP), Liquid Chromatography (LC/HPLC), and Discrete Industrial Analyzer (DIA) product portfolio.

As a Technical Support Specialist III, you will partner with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues using remote diagnostic technologies. You will collaborate with Product Management, R&D, Manufacturing, Marketing, and Field Service to improve remote resolution, support new product introductions, and deliver an exceptional customer experience.
QUALIFICATIONS:

  • Advanced Degree with 3+ years of experience, or Bachelor's Degree with 5+ years of experience supporting analytical instrumentation, or equivalent industry experience.
  • Bachelor's degree in Chemistry, Chemical Engineering, Engineering, Electronics, Physics, or a related scientific or technical discipline preferred.
  • Hands-on experience supporting Ion Chromatography (IC) and Sample Preparation (SP) instrumentation in a technical support, field service, or laboratory environment; experience with Thermo Fisher Scientific instrumentation is preferred.
  • Experience using Chromeleon™ Chromatography Data System for instrument control, method development, data acquisition, and troubleshooting.
  • Strong analytical and troubleshooting skills involving analytical instrumentation, hardware, software, and laboratory applications.
  • Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers and colleagues with varying levels of technical expertise.
  • Demonstrated ability to build customer confidence through active listening, clear communication, and effective remote troubleshooting.
  • Strong interpersonal skills with the ability to collaborate effectively across customers, Field Service, Product Management, R&D, Manufacturing, and other cross-functional teams.
  • Experience with Windows operating systems, networking fundamentals, CRM systems, and technical documentation.
  • Demonstrated ability to exercise sound judgment, work independently, and manage multiple priorities while maintaining a strong customer focus.
  • Ability to travel up to 15%.
  • Additional experience supporting Liquid Chromatography (LC/HPLC), Discrete Industrial Analyzer (DIA) systems, or other analytical instrumentation is considered an asset.

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