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Technical Support In Telecom Jobs (NOW HIRING)

B+T Group

Telecom Civil Technician

Oklahoma City, OK · On-site

Support construction and installation of wireless tower infrastructure * Work around heavy ... Comfortable working outdoors in varying weather conditions * Ability to lift and carry up to 50 lbs

B+T Group

Telecom Civil Technician

Austin, TX · On-site

Support construction and installation of wireless tower infrastructure * Work around heavy ... Comfortable working outdoors in varying weather conditions * Ability to lift and carry up to 50 lbs

B+T Group

Telecom Civil Technician

Fort Worth, TX · On-site

Support construction and installation of wireless tower infrastructure * Work around heavy ... Comfortable working outdoors in varying weather conditions * Ability to lift and carry up to 50 lbs

Conexon

Technical Support Representative

Kansas City, MO · On-site

The Technical Support Representative will work in a fast-paced in person call center environment ... Telecom industry experience a plus * Previous customer service/or technical support experience Job ...

Broadvoice

Technical Support Specialist

Los Angeles, CA · On-site

Previous experience in a technical support role in a VoIP, telecom, or unified communications setting is preferred WHY BROADVOICE Grow Your Career Whether you're interested in advancing technical ...

In-Telecom

ID · On-site

... In-Telecom Remote Support for escalations. This is a salaried position, working Monday through Friday. * Serve as the first point of contact for resolving technical issues. * Partner with In-Telecom ...

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How much do technical support in telecom jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for technical support in telecom in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support In Telecom vs Customer Service Representative in Telecom?

AspectTechnical Support In TelecomCustomer Service Representative in Telecom
Required CredentialsTechnical certifications, relevant technical knowledgeCustomer service skills, basic telecom knowledge
Work EnvironmentTechnical troubleshooting, network issues, hardware/software supportCustomer inquiries, billing, account management
Employer & Industry UsageTelecom companies, technical support centersTelecom providers, call centers

While both roles serve telecom customers, Technical Support In Telecom focuses on resolving technical issues related to networks and hardware, requiring technical certifications. Customer Service Representatives handle billing and general inquiries, emphasizing customer interaction skills. Understanding these differences helps job seekers target the right roles in the telecom industry.

What cities are hiring for Technical Support In Telecom jobs? Cities with the most Technical Support In Telecom job openings:
Infographic showing various Technical Support In Telecom job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 12% Part Time, 4% Temporary, and 8% Contract. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Telecom Expense Management (TEM) Analyst

Telecom Expense Management (TEM) Analyst

Neotecra, Inc.

Manhattan, NY

Other

Posted 23 days ago

Job description

Job Summary We are seeking an experienced and detail-oriented Telecom Expense Management (TEM) Analyst to support the Telecom Services and Expense Management Unit within IT Operations. The ideal candidate will be responsible for telecom financial management, invoice auditing, budget forecasting, vendor expense analysis, reporting, and process optimization. This role requires strong analytical capabilities, expertise in SQL and reporting tools, and the ability to manage large datasets to identify cost-saving opportunities and improve operational efficiency.

Key Responsibilities Manage and optimize telecom expense management processes for IT operations. Analyze telecom invoices, wireless plans, and equipment purchases to ensure billing accuracy and identify overcharges. Develop and maintain budget tracking, forecasting, and variance reporting processes.

Prepare financial reports, forecasts, expense analyses, and project status reports. Monitor telecom vendor expenses and compare contract funding against actual spend. Perform cost-benefit analysis (CBA) and ROI evaluations for telecom services and projects.

Track planned vs. actual expenses and support annual budget planning activities. Investigate and resolve billing discrepancies, anomalies, and vendor-related issues.

Create dashboards and reports using SQL, Tableau, Excel, and other reporting tools. Support process improvement initiatives to enhance operational and financial efficiency. Work cross-functionally with IT, Finance, Procurement, and vendors to ensure effective telecom service management.

Required Qualifications Bachelor's degree in Finance, Accounting, Economics, Information Technology, or related field preferred. 10 years of experience in Telecom Expense Management, financial analysis, budgeting, forecasting, or telecom operations. Strong experience with: SQL Tableau or similar analytics/reporting tools Microsoft Excel and Office Suite Experience with invoice auditing and telecom billing analysis.

Strong analytical, organizational, and problem-solving skills. Experience with: Budget development and forecasting Financial reporting and variance analysis Vendor and contract expense management Knowledge of: PeopleSoft Finance Modules ServiceNow Reporting Modules Excellent written and verbal communication skills. Ability to manage multiple priorities and meet tight deadlines.

Preferred Skills Telecom industry experience IT financial management Cost optimization and spend analysis Data integrity and reporting accuracy Project financial tracking and reporting Key Competencies High-level analytical ability Attention to detail Financial acumen Process improvement mindset Strong communication and collaboration skills Ability to work independently in a fast-paced environment Financial Management, TEM

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