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Technical Support In Telecom Jobs (NOW HIRING)

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 ... Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular ...

Abacus Serivice Corporation

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Technical Support

Mason, OH · On-site

CA$18/hr

GENERAL FUNCTION: * Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for ...

New

Broadvoice

Technical Support Specialist

... in a technical support role in a VoIP, telecom, or unified communications setting Company : Broadvoice is a provider of hosted voice and data products in North America. Founded in 2006, the company ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Customer Service Skills: • Demonstrate active listening in order to gain an accurate ... technical support related to enterprise software and hardware • Ability to assess, triage ...

Internova

Technical Support Analyst

West Hollywood, CA · Hybrid

Technical Support Analyst Internova is currently looking for a Technical Support Analyst to provide ... Troubleshoot phone issues (with assistance from in-house telecom department as needed). * Support ...

In-Telecom

Dedicated Onsite IT Technician

Nampa, ID · On-site

In-Telecom is a company focused on providing high-level technical assistance and client-facing support. The Dedicated IT Technician is responsible for managing onsite IT functionality, coordinating ...

Arete Technologies Inc

Technical support

Richmond, VA · On-site

$37.10K - $46.50K/yr

Technical Support Arete Technologies, Inc. offers a set of innovative consulting and outsourcing ... We understand the business requirements in the present day corporate scenario and aspire to provide ...

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Technical Support In Telecom information

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$14

$26

$44

How much do technical support in telecom jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for technical support in telecom in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support In Telecom vs Customer Service Representative in Telecom?

AspectTechnical Support In TelecomCustomer Service Representative in Telecom
Required CredentialsTechnical certifications, relevant technical knowledgeCustomer service skills, basic telecom knowledge
Work EnvironmentTechnical troubleshooting, network issues, hardware/software supportCustomer inquiries, billing, account management
Employer & Industry UsageTelecom companies, technical support centersTelecom providers, call centers

While both roles serve telecom customers, Technical Support In Telecom focuses on resolving technical issues related to networks and hardware, requiring technical certifications. Customer Service Representatives handle billing and general inquiries, emphasizing customer interaction skills. Understanding these differences helps job seekers target the right roles in the telecom industry.

What cities are hiring for Technical Support In Telecom jobs? Cities with the most Technical Support In Telecom job openings:
Infographic showing various Technical Support In Telecom job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 12% Part Time, 4% Temporary, and 8% Contract. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Telecom Expense Analyst (ITSM - Telecom)

Purple Drive Technologies

Morristown, NJ • On-site

Full-time

Posted 14 days ago

Job description

Overview:
Job Title: Telecom Expense Analyst (ITSM - Telecom)
Experience: 8-10 Years
Primary Skills: Telecom Billing, Telecom Fulfillment
Role Overview
The Telecom Expense Analyst (ITSM - Telecom) is responsible for managing telecom inventory, billing, vendor coordination, and cost optimization across the enterprise. This role focuses on consolidating billing platforms, ensuring accurate telecom expense tracking, improving processes, and delivering reporting and insights to leadership.
Key Responsibilities
Telecom Billing & Expense Management
  • Consolidate and develop a unified telecom cost structure and single billing platform across the enterprise.
  • Audit, analyze, and verify telecom invoices to ensure billing accuracy and contract compliance.
  • Implement charge-back models and monitor compliance across cellular, local, long-distance, data, and international services.
  • Identify cost-saving opportunities and reduce overall telecom spend.
  • Forecast monthly and quarterly telecom run rates and budget changes.
Inventory & Platform Management
  • Streamline multiple telecom inventory and billing systems into a centralized platform.
  • Ensure accurate inventory records and publish metrics for management reporting.
  • Support Telecom Expense Management (TEM) platform integration and migration.
  • Maintain reporting accuracy and performance metrics post-migration.
Service Fulfillment & Lifecycle Management
  • Develop and manage processes for ordering, provisioning, and disconnecting telecom services.
  • Provide guidance to IT teams and field teams on the telecom billing lifecycle and technology deployments.
  • Ensure accurate service provisioning and billing alignment.
Vendor & Contract Management
  • Collaborate with telecom carriers and IT vendors to obtain documentation and resolve service issues.
  • Manage vendor SLAs and develop performance reporting for senior leadership.
  • Participate in RFP processes and review contracts, SLAs, and KPIs to ensure best practices.
  • Lead Quarterly Business Reviews with vendors and stakeholders.
  • Oversee third-party vendor performance and process improvements.
Governance, Compliance & Reporting
  • Ensure compliance with regulatory requirements including BSA, USA PATRIOT Act, and OFAC.
  • Support audit readiness and regulatory reporting requirements.
  • Provide reporting and insights to senior leadership for informed decision-making.
Required Skills & Competencies
  • Strong expertise in telecom billing, inventory management, and expense optimization.
  • Experience with TEM platforms and telecom lifecycle management.
  • Strong vendor management and contract negotiation experience.
  • Ability to analyze telecom usage, billing trends, and cost structures.
  • Knowledge of telecom services including voice, data, wireless, and network services.
  • Strong project management and process improvement capabilities.
  • Excellent communication skills with the ability to present technical concepts clearly.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to manage multiple initiatives and competing priorities.
Qualifications
  • Bachelor's degree in IT or a related discipline.
  • Minimum 8 years of experience in telecom expense management, billing operations, or IT telecom services.
  • Experience managing large projects, vendors, or telecom platforms.
  • Proficiency in project management tools and methodologies.
Preferred Qualifications
  • Experience in financial services or regulated industries.
  • Knowledge of chargeback models and telecom cost allocation.
  • Exposure to telecom contract compliance and audit processes.

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