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Technical Support Engineer Jobs in Reno, NV (NOW HIRING)

Generac

Technical Support Representative

Reno, NV

The Technical Support Representative III is responsible for providing technical support to our ... Advanced knowledge of system integration and device programming Office Environment: While ...

McCarl's Technical Services

Senior Process Engineer

Reno, NV · On-site

$103K - $134K/yr

Provide technical support for construction or operating sites, as needed. * Monitor and report as required on the status of process engineering and safety projects. * Effectively communicate and ...

McCarl's Technical Services

Senior Process Engineer

Reno, NV · On-site

$103K - $134K/yr

Provide technical support for construction or operating sites, as needed. * Monitor and report as required on the status of process engineering and safety projects. * Effectively communicate and ...

McCarl's Technical Services

Senior Process Engineer

Reno, NV · On-site

$103K - $134K/yr

Provide technical support for construction or operating sites, as needed. * Monitor and report as required on the status of process engineering and safety projects. * Effectively communicate and ...

nGenium

Imaging Field Service Engineer

Reno, NV · On-site

$75K - $95K/yr

The company supports healthcare customers with installation, maintenance, repair, and technical support for diagnostic imaging systems, with strong investment in engineer training and development.

Bruce Aerospace

Applications Engineer

Carson City, NV · On-site

Applications Engineer Travel: Up to 50% | Aerospace Industry Join a Team That's Shaping the Future ... Support new business opportunities with technical expertise and cost estimates. * Help drive ...

Granite

Engineer II

Sparks, NV

Provide technical support and direction regarding project material controls including delivery ... Education * Bachelor's Degree in Civil Engineering, Construction Management, Business ...

Granite Construction, Inc.

Engineer II

Sparks, NV · On-site

Provide technical support and direction regarding project material controls including delivery ... Education * Bachelor's Degree in Civil Engineering, Construction Management, Business ...

GCW Engineering, Inc.

Traffic Engineer

Reno, NV · On-site

$86K - $118K/yr

Provides technical support for roadway and intersection design efforts including participation in ... Preparation of engineering calculations and cost estimates. * Day-to-day project management ...

Hamilton Medical, Inc.

Manufacturing Engineer II

Reno, NV · On-site

$65K - $120K/yr

Provides technical information support by answering questions and technical support be fulfilling ... Bachelor's degree in Manufacturing Engineering or a closely related Engineering Discipline ...

Hamilton Medical, Inc.

Manufacturing Engineer II

Reno, NV

$72K - $93K/yr

Provides technical information support by answering questions and technical support be fulfilling ... Bachelor's degree in Manufacturing Engineering or a closely related Engineering Discipline ...

Hamilton Medical, Inc.

Manufacturing Engineer II

Reno, NV · On-site

$65K - $120K/yr

Provides technical information support by answering questions and technical support be fulfilling ... Bachelor's degree in Manufacturing Engineering or a closely related Engineering Discipline ...

Cinter Career Services

Field Service Engineer

Reno, NV · On-site

... technical support to minimize customer downtime and escalate complex issues to engineering teams when needed. • Deliver operator and maintenance training to customer personnel. • Advise customers ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Reno, NV

Technical Support Engineer information

See Reno, NV salary details

$37.4K

$78.8K

$119.2K

How much do technical support engineer jobs pay per year?

As of Jul 30, 2026, the average yearly pay for technical support engineer in Reno, NV is $78,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $98,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What job categories do people searching Technical Support Engineer jobs in Reno, NV look for? The top searched job categories for Technical Support Engineer jobs in Reno, NV are:
What cities near Reno, NV are hiring for Technical Support Engineer jobs? Cities near Reno, NV with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Reno, NV as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $78,800 per year, or $37.9 per hour.

Technical Support Representative

Generac

Reno, NV

Full-time

Re-posted 29 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

351st of 487 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing troubleshooting support, and authorizing warranty repairs (including sending parts) under limited supervision and minimal guidance from Supervisor. Assist customers (external and internal) in a variety of questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.

Major Responsibilities

  • Answer inbound calls and respond to emails from Dealer Technicians and answers standard to complex questions over the phone, email or in person
  • Provide accurate, timely, and descriptive notes during calls
  • Solve a range of routine to complex problems
  • Document unknown problems
  • Troubleshoot with the dealer technician to resolve increasingly complex issues with the product in the field
  • Gather and prepare documentation regarding product failure and make recommendations
  • Perform on-site troubleshooting, diagnosis, and repair as required
  • Track and analyze product failure trends
  • Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically. Makes decisions on warranty concessions.
  • Mentor less experienced technical service representatives
  • Serve as technical expert for team and escalated calls
  • Advocate for product or document changes

Minimum Job Requirements
Education
Associates Degree or equivalent experience in relevant technical field
3 years related technical experience
Knowledge / Skills / Abilities

  • Strong understanding of basic mechanical and electrical (AC/DC) theory
  • Excellent Customer Service skills
  • Excellent written and verbal communication skills in a professional and technical manner
  • Active listening skills
  • Deep understanding and knowledge of inverter and solar+battery function
  • Ability to remain calm in high- stress situations
  • Strong knowledge of Microsoft office suit
  • Leadership and team competencies
  • Ability to effectively communicate technical concepts, regardless of varying degrees of customers' technical experience
  • Ability to work independently and make decisions in the best interest of the customer and the company
  • Advanced trouble shooting skills with emphasis on creative problem solving
  • Advanced knowledge of system integration and device programming


Office Environment:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.The employee is regularly required to stand and walk.On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.The employee must occasionallylift upto 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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