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Technical Support Engineer Jobs in Fishers, IN (NOW HIRING)

PinnaclePartners

Project Support Engineer

Indianapolis, IN · On-site

$70K - $80K/yr

Provide technical support to customers and internal teams. Maintain clear and concise communication ... Develop experience in PLC programming, project management, commissioning, electrical design, and ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

The engineer will work to develop the customer support program and with other Toyota Automated Logistic divisions to help promote excellent technical support to our customers. Job Functions * Be the ...

Healthtronics

Laser Support Engineer

Indianapolis, IN · On-site

$87K - $100K/yr

Do you enjoy being the technical expert people call when they need answers? HealthTronics is looking for an experienced Laser Support Engineer to help strengthen and expand our medical laser service ...

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Technical Support Engineer information

See Fishers, IN salary details

$33.8K

$71.2K

$107.6K

How much do technical support engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for technical support engineer in Fishers, IN is $71,153.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $88,700.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Fishers, IN as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $71,153 per year, or $34.2 per hour.

Software Support Engineer Indianapolis, IN, US

Indianapolis, IN • On-site

Hurco Companies, Inc.
Machinery Manufacturing • 201 - 500 employees
Learn more about Hurco Companies, Inc.external

Other

Posted 11 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Software Support Engineer

Indianapolis, IN, US

4 days ago Requisition ID: 1414

Hurco Companies, Inc. is seeking a technically-minded CNC Machinist or Applications Specialist to join our team at our Corporate Headquarters in Indianapolis.

This is not a software development role. We are looking for someone with strong CNC machining experience who enjoys troubleshooting, testing new technology, and helping customers and internal teams maximize machine performance.

As a Software Support Engineer, you will serve as the machining expert for Hurco's CNC control software and machine functionality. You will work closely with our service, sales, and engineering teams to test software enhancements, validate machining applications, troubleshoot customer issues, and provide technical support and training.

What You'll Do

  • Test CNC control software and machine functionality in real-world machining applications
  • Validate software performance and application conformance on mills and lathes
  • Troubleshoot machining, programming, and control-related issues for customers and internal teams
  • Conduct time studies and application testing to improve machine performance and customer productivity
  • Provide technical support to service technicians, sales personnel, and engineering teams
  • Deliver customer training on machine operation, programming, and best practices
  • Document and communicate issues, test results, and recommended solutions
  • Occasionally travel to customer sites to provide applications support and training

What We're Looking For

  • 3+ years of hands-on CNC machining, programming, or applications experience
  • Strong experience with 3-axis and 5-axis milling and/or multi-axis turning
  • Knowledge of CNC programming, setup, tooling, workholding, and machining processes
  • Experience with CAD/CAM software
  • Strong troubleshooting and problem-solving skills
  • Ability to communicate technical information to customers and cross-functional teams
  • Technical degree preferred, or equivalent hands-on experience

Bonus Qualifications

  • Experience with Hurco CNC controls
  • Applications engineering, manufacturing engineering, or CNC training experience
  • Experience supporting customers or field service teams

If you're the type of machinist who enjoys figuring out why something works, testing new technology, and helping others succeed with CNC equipment, we'd love to hear from you.

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