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Technical Support Engineer Support Jobs in Arizona

Axon

Sr Technical Support Engineer I

Scottsdale, AZ · On-site

AXON is seeking a high-energy, skilled Support Engineer with expertise in customer service ... Manager of Technical Support, Tier 2 * Work closely with Law Enforcement customers to ensure a ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ · On-site

Provide SPOC for all voice engineering related issues in support of the Honeywell engagement ... technical programs for organization/operating unit management and clients Assist break/fix.

ASM

Engineer, Technical Product Support

Phoenix, AZ · On-site

As a Technical Product Support (TPS) Engineer at ASM , you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cuttingedge products from development ...

ASM

Engineer, Technical Product Support

Phoenix, AZ · On-site

As a Technical Product Support (TPS) Engineer at ASM , you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cutting-edge products from ...

Kforce Technology Staffing

Technical Support

Tempe, AZ · On-site

$36K - $45K/yr

Kforce has a client in Tempe, AZ that is seeking a Technical Support that provides first-level IT support for employees across office and jobsite environments. This role is responsible for ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

In this role, you'll serve as the goto technical authority , supporting advanced EPI systems when ... What You'll Do As a Global Product Support Engineer, you'll operate at the highest technical level ...

EV Group, Inc.

Tech Support Engineer

Tempe, AZ · On-site

Technical Support Engineer - North America Reports to: Team Leader Technical Support - North America Classification: Non-Exempt Summary: Ensure high customer satisfaction through effective and ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

Provide advanced technical support for complex electro-mechanical equipment and sophisticated ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...

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Technical Support Engineer Support information

What is the difference between Technical Support Engineer Support vs Technical Support Specialist?

AspectTechnical Support Engineer SupportTechnical Support Specialist
CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance for hardware/software issues, often in a helpdesk or support center settingHandles customer inquiries, troubleshooting, and issue resolution, usually in a support or service team
Employer & IndustryUsed across IT, tech companies, and hardware vendorsCommon in IT services, software companies, and tech support firms

Both roles focus on troubleshooting and resolving technical issues, often requiring similar certifications and working in support centers. The main difference lies in scope: Technical Support Engineer Support may handle more complex technical problems, while Technical Support Specialist often deals with routine customer inquiries.

How much do technical support engineers make?

Technical Support Engineers typically earn a median annual salary ranging from $50,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with certifications and specialized skills can earn higher salaries, especially in tech-focused environments.

What does a technical support engineer support do?

A technical support engineer supports users by diagnosing and resolving hardware, software, and network issues. They often use troubleshooting tools, document solutions, and communicate technical information clearly to customers or internal teams. This role typically requires technical knowledge, problem-solving skills, and familiarity with support ticket systems.

What cities in Arizona are hiring for Technical Support Engineer Support jobs?

Cities in Arizona with the most Technical Support Engineer Support job openings:

Technical Support Engineer - L2 Support Phoenix, Arizona

Phoenix, AZ • Hybrid

Varonis Systems
Software Development • 1 - 5K employees
Learn more about Varonis Systemsexternal

Full-time

Posted 6 days ago

Varonis rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

180th of 247 rated software companies

Job description

Description
Technical Support Engineer
 
The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.
Thousands of organizations worldwide trust Varonis to defend their data wherever it lives - across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.
Varonis protects data first, not last. Learn more at www.varonis.com.
The Role:  We are seeking a self-driven Technical Support Engineer who's ready to go beyond the usual break/fix routine. This isn't just about fixing issues; it's about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. You'll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldn't even dream of. 
 
The Location: We are considering candidates who are able to work by hybrid model, based out of Phoenix, Arizona.
 
The Requirements:
  • Experience with SaaS Platforms 
    • Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM) 
    • Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management. 
    • Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS). 
    • Experience in troubleshooting network-related issues in a SaaS environment 
  • Analytical Thinking 
    • Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues. 
    • Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards. 
    • Ability to think critically and solve complex problems, often under pressure. 
    • Strong troubleshooting skills, with a focus on identifying not just the symptoms but the root cause of issues. 
Game Changing Qualities:
  • Effective Communicator: Ability to document troubleshooting processes and findings clearly, ensuring that all steps are reproducible and understandable.  
    • Strong communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms for customers.
  • Growth Oriented: A strong desire to learn, adapt, and grow in a dynamic environment. Ability to think strategically and execute with excellence. You're never satisfied with "good enough." You're constantly learning, growing, and pushing yourself-and your team-further. 
  • Resilience: Ability to handle high-pressure situations, especially during critical incidents, and remain calm and focused. 
  • Customer-Centric Mindset: You get that customer success is the ultimate goal. You're committed to delivering exceptional experiences, no matter what it takes. Your customers are your passion. You don't just solve their problems-you blow their expectations out of the water.  
  • Empathy & Patience: Skill in managing customer concerns, especially during security incidents, with a focus on clear, calm, and effective communication.
  • Natural Leader: When you speak, people listen-and they follow. You lead through influence and inspire your peers with your expertise and drive. People look to you for guidance, and you're always ready to mentor and inspire. You understand the impact that collaboration brings to a team. 
  • Time Management and Prioritization: Strong organizational skills and the ability to manage time effectively, especially when dealing with multiple high-priority issues simultaneously. Ability to prioritize tasks based on urgency, impact, and customer needs. 
  • Battle-Tested: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). But your experience and mindset matter more than paper credentials.
 
The Responsibilities:
  • Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. You're not here to twiddle your thumbs; you're here to inspire, challenge, and elevate. 
  • Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. You'll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. You're the go-to when others throw in the towel. 
  • Obsess Over Customers: Our customers aren't just clients-they're your mission. Ensure their experience isn't just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know we've got their back, every step of the way. Our customers don't just deserve support-they deserve unforgettable experiences.  
  • Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isn't just participation-it's disruption with purpose.  
  • Innovate Relentlessly: Implement solutions that go beyond traditional technical support. You're here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and don't hesitate to shake things up. 
 
 
 
We invite you to check out our Instagram Page to gain further insight into the Varonis culture! 
@VaronisLife 
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics 
 

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