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Technical Support Engineer Support Jobs in Arizona

Axon

Technical Support Engineer II

Scottsdale, AZ · On-site

Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud ... Manager, Technical Support * Work closely with Law Enforcement customers to ensure a stellar ...

varonis

Technical Support Engineer - L2

Phoenix, AZ · On-site

Description Technical Support Engineer The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data ...

Varonis

Technical Support Engineer - L2

Phoenix, AZ · Hybrid

Technical Support Engineer The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security ...

Varonis

Technical Support Engineer - L2

Phoenix, AZ · On-site

$80 - $100/hr

The Role: We are seeking a self-driven Technical Support Engineer who's ready to go beyond the usual break/fix routine. This isn't just about fixing issues; it's about breaking the mold of ...

Axon

Technical Support Engineer II

Scottsdale, AZ · On-site

Manager, Technical Support * Work closely with Law Enforcement customers to ensure a stellar ... engineering teams. * Research, troubleshoot, diagnose customer issues and requests across all a ...

Axon

Sr Technical Support Engineer I

Scottsdale, AZ · On-site

AXON is seeking a high-energy, skilled Support Engineer with expertise in customer service ... Manager of Technical Support, Tier 2 * Work closely with Law Enforcement customers to ensure a ...

Amat

Technical Support Engineer (TSE) MDP

Phoenix, AZ · On-site +1

$116K - $159K/yr

Support multiple technical escalations, resolve with focus on time to resolution and quality of work * Attend customer field issues meetings with FSO, collaborate with BU engineers * Recommend best ...

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Technical Support Engineer Support information

What is the difference between Technical Support Engineer Support vs Technical Support Specialist?

AspectTechnical Support Engineer SupportTechnical Support Specialist
CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance for hardware/software issues, often in a helpdesk or support center settingHandles customer inquiries, troubleshooting, and issue resolution, usually in a support or service team
Employer & IndustryUsed across IT, tech companies, and hardware vendorsCommon in IT services, software companies, and tech support firms

Both roles focus on troubleshooting and resolving technical issues, often requiring similar certifications and working in support centers. The main difference lies in scope: Technical Support Engineer Support may handle more complex technical problems, while Technical Support Specialist often deals with routine customer inquiries.

How much do technical support engineers make?

Technical Support Engineers typically earn a median annual salary ranging from $50,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with certifications and specialized skills can earn higher salaries, especially in tech-focused environments.

What does a technical support engineer support do?

A technical support engineer supports users by diagnosing and resolving hardware, software, and network issues. They often use troubleshooting tools, document solutions, and communicate technical information clearly to customers or internal teams. This role typically requires technical knowledge, problem-solving skills, and familiarity with support ticket systems.

What cities in Arizona are hiring for Technical Support Engineer Support jobs?

Cities in Arizona with the most Technical Support Engineer Support job openings:

Technical Support Engineer III

Tempe, AZ • On-site

Iridium Satellite, LLC
See more jobs at Iridium Satellite, LLCexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Company Overview
Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.
Now part of Iridium, Aireon is the world's only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.
Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.
What We're Looking For:
Are you a problem-solver with a passion for customer service and a background in roaming technical support? Then our Roaming Technical Support Engineer position might be the perfect opportunity for you! As a Technical Support Engineer, you'll serve as a technical escalation point for roaming and satellite communication services. You will troubleshoot complex issues impacting roaming and core network services, work directly with internal teams, Service Partners, and roaming partners, and support the rollout and validation of new services. You will thrive in this role if you are a reliable, resourceful self-starter with the ability to multi-task and a strong sense of ownership and urgency.
What You'll Do:
  • Investigate and resolve advanced roaming, satellite, and network service issues (voice, SMS, data).
  • Analyze SS7, Diameter, GTP, IPX, and IP networking traffic using diagnostic tools.
  • Provide second- and third-level support for escalations from Customer Care on roaming and existing Iridium services.
  • Perform IREG/International Roaming Testing and TADIG/Transferred Account Data Interchange Group testing for new roaming partners and service updates.
  • Conduct product and service testing for alpha/beta trials and network changes.
  • Validate configurations, routing updates, and service interoperability.
  • Serve as technical contact for Service Partners, Value-Added Manufacturers, and roaming operators.
  • Collaborate with engineering, network operations, and fraud teams to resolve issues.
  • Train internal teams on new products, services, and troubleshooting methods.
  • Track and report on roaming KPIs, performance, and incident trends.
  • Document troubleshooting steps, configurations, and best practices.

What You'll Need to Succeed:
  • Bachelor's degree in an engineering or a technical field, or equivalent work experience.
  • 5+ years of relevant experience in roaming operations, a Network Operations Center (NOC) network administration, support engineering, or telecommunications role.
  • Strong knowledge of GSM, UMTS, NB-IoT, LTE, 3GPP, and 5G mobile networks.
  • Experience with signaling protocols: SS7, Diameter, GTP, SIP, MAP, CAMEL.
  • Proficiency in Microsoft Word, PowerPoint, and Excel.
  • Strong communication skills, with the ability to clearly convey highly technical concepts to groups outside of your team or those who are unfamiliar with the topic.
  • Strong analytical and problem-solving abilities, with experience using tools like network analyzers, monitoring software, ticketing systems.
  • Be comfortable managing upward, including being a proactive communicator and asking for help when needed.
  • Have confidence and be able to establish valuable relationships with others.
  • Must be able to prioritize key tasks and have a strong sense of ownership over your work.
  • Be active in seeking ways to continuously improve yourself and gain new knowledge.
Things That Would be Great if You Brought to the Table:
  • Experience with AWS, Checkpoint Firewall, or SQL database administration.
  • Understanding of GSMA IR.21/IR.85 standards, 3GPP standards.
  • Roaming fraud prevention or revenue assurance experience.
  • Scripting or automation skills (Python, Shell).
We'll also need you to:
  • Work hybrid, Monday - Friday, and be primary on-call contact to support a 24x7x365 environment.
  • Be able to travel up to 25%.
  • To comply with U.S. Government export control regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), applicants for this position must be U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3).

Work Environment:
This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.
We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium's Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.
Additional Information
This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.
Base Pay Range: $83,000 - $108,000 USD
Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.
Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

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