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Technical Support Engineer Remote Jobs in Wallkill, NY

Harris

Quality Assurance Analyst

Florida, NY · On-site +1

$55K - $65K/yr

Ability to work effectively with developers, support staff, product stakeholders, and other cross ... Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

Autodesk

Senior Manager, Trust Risk 102657

Florida, NY · On-site +1

... remote in the US. Responsibilities * Utilize extensive technical risk expertise to help Autodesk ... Guide product and engineering teams in proactive planning for managing risk through its entire ...

Harris

(Remote) Director of Product

Florida, NY · Remote

$239K - $251K/yr

Partner with Engineering, Professional Services, Sales, Support, and executive leadership ... Remote work and more! About NorthStar: NorthStar Utilities Solutions is a unique company that has ...

Harris

(Remote) Director of Product

Florida, NY · Remote

$239K - $251K/yr

Partner with Engineering, Professional Services, Sales, Support, and executive leadership ... Remote work and more! About NorthStar: NorthStar Utilities Solutions is a unique company that has ...

Harris

(Remote) Application Consultant

Florida, NY · On-site +1

... Services, Customer Support and Development in order to trouble-shoot technical and functional ... Remote work and more! About inHance: With over 35 years of experience in the utility industry, we ...

Harris

(Remote) Application Consultant

Florida, NY · On-site +1

... Services, Customer Support and Development in order to trouble-shoot technical and functional ... Remote work and more! About inHance: With over 35 years of experience in the utility industry, we ...

CIBC US

Data Security Consultant

Florida, NY · On-site +1

$130K - $150K/yr

... technical advisory support across key data security domains, helping teams apply practical and ... Engineer (CDPSE) are considered an asset. * Values matter to you. You bring your real self to work ...

CIBC

Data Security Consultant

Florida, NY · On-site +1

$130K - $150K/yr

... technical advisory support across key data security domains, helping teams apply practical and ... Engineer (CDPSE) are considered an asset. * Values matter to you. You bring your real self to work ...

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Technical Support Engineer Remote information

See Wallkill, NY salary details

$37.5K

$79K

$119.5K

How much do technical support engineer remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer remote in Wallkill, NY is $79,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs

What cities near Wallkill, NY are hiring for Technical Support Engineer Remote jobs?

Cities near Wallkill, NY with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Wallkill, NY as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 100% Remote job distribution, with an average salary of $79,007 per year, or $38 per hour.

Quality Assurance Analyst

Harris

Florida, NY • On-site, Remote

$55K - $65K/yr

Full-time

Posted 25 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

79th of 244 rated software companies

Job description

Primary Functions

Reporting to the Mobile Team Lead, the Quality Assurance Analyst's key responsibilities will include:

  • Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing.
  • Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders.
  • Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders.
  • Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting.
  • Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.
QualificationsRequired Education/Experience
  • Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail.
  • Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation.
  • Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members.
  • Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems.
  • Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations.
  • Ability to manage priorities, meet deadlines, and work independently in a remote team environment.
Preferred Education/Experience
  • Bachelor's degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field.
  • Working knowledge of SQL, relational databases, and database concepts.
  • Experience with client/server, web, and mobile applications, including iOS and Android platforms.
  • Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software.
  • Experience working in an Agile software development environment.
  • Experience using issue tracking, test management, or work management tools such as Jira.
  • Experience with source control concepts or tools.
  • Experience with API testing, integration testing, data validation, or test automation is a plus.
  • Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful.
Desired Job-Specific Competencies and Skills
  • Strong curiosity and persistence when investigating software behavior and reproducing reported issues.
  • Strong customer empathy and an understanding of the importance of reliable software in mission-critical public safety environments.
  • Ability to think from the perspective of end users, including officers, dispatchers, supervisors, records personnel, and support staff, and apply diagnostic and problem-solving skills to develop logical, documented recommendations with the appropriate teams.
  • Ability to translate technical findings into clear, actionable information for both technical and non-technical audiences.
  • Ability to balance quality, release timelines, customer impact, and team priorities.
  • Openness to learning and responsibly applying AI-assisted tools to improve testing efficiency, documentation quality, and team productivity.

Salary range: $55,000 - $65,000 USD per year.

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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