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Technical Support Engineer Remote Jobs in Rosedale, MD

ERP International

Technical Writer

Fort George G Meade, MD · On-site +1

$70K - $85K/yr

Primarily remote, however, may be required to be at customer site at Fort Meade on occasion. Must ... Support business development efforts by drafting and reviewing proposal content, technical ...

Mondo

Staff Engineer

Baltimore, MD · Remote

$70 - $85/hr

Staff Engineer, location is Remote (with hybrid conversion). The start date is July 2026 for this 6 ... Lead the technical direction of customer-facing web applications by driving architecture ...

ABB

Protection and Control Engineer

Baltimore, MD · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... technical issue resolution while providing ongoing communication, status updates, and support to ...

FEI Systems

Tech Lead (Remote)

Columbia, MD · On-site +1

We're looking for an application developer lead who shares our commitment to leveraging technology ... Support hiring processes through technical interviews and candidate evaluations. * Track and report ...

Power3 Solutions

Sr. Network Engineer

Fort George G Meade, MD · On-site +1

$115K - $158K/yr

Provide technical support to the Network Administrators and System Administrators, monitor and ... Engineering support and training commensurate with network engineering curriculum. In lieu of a ...

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Technical Support Engineer Remote information

See Rosedale, MD salary details

$36K

$75.8K

$114.6K

How much do technical support engineer remote jobs pay per year?

As of Jul 21, 2026, the average yearly pay for technical support engineer remote in Rosedale, MD is $75,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What cities near Rosedale, MD are hiring for Technical Support Engineer Remote jobs? Cities near Rosedale, MD with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Rosedale, MD as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $75,802 per year, or $36.4 per hour.
IT Cybersecurity Specialist - Remote

IT Cybersecurity Specialist - Remote

OPSPro, LLC

Baltimore, MD • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

Cybersecurity Specialist
Updated for 2026
Position Overview
The Cybersecurity Specialist is responsible for delivering expert NIST/CMMC compliance implementation, management, and tier 3 technical support for both local and remote GovCon and commercial clients. This position requires hands-on involvement in the ongoing management of cybersecurity systems, proactive monitoring, and investigative support for potential security incidents. The Specialist will install, support, and maintain cloud-based and on-premises networks and applications, as well as configure and deploy infrastructure equipment such as firewalls, local area networks, wireless networks, servers, and related office systems. The role also includes supporting and maintaining corporate application systems for email and intranet.
Key Responsibilities
  • Implement, manage, and provide tier 3 support for NIST/CMMC compliance for GovCon and commercial clients.
  • Conduct ongoing management, monitoring, and investigation of cybersecurity systems and potential incidents.
  • Install, configure, and maintain cloud-based and on-premises networks and applications.
  • Deploy, configure, and support new infrastructure equipment (firewalls, LAN/WAN, wireless networks, servers, office infrastructure).
  • Support and maintain corporate email and intranet application systems.
  • Provide remote and in-person technical support, incident response, and problem management for end-users.
  • Deliver technical leadership and context to project teams.
  • Deploy, configure, and maintain cloud-hosted applications (e.g., Office 365, Azure, AWS).
  • Troubleshoot software applications, business processes, and hardware issues; repair or replace as needed.
  • Analyze and test new hardware/software configurations.
  • Prepare technical documentation, including procedures, reports, research findings, and cost analysis.
  • Provide technical support for on-prem and virtual cloud hardware.
  • Assist with management and support of servers, networks, and hosted applications.
  • Support the Cybersecurity Manager with new client implementation projects through to handover.
  • Communicate effectively with users at all skill levels, document issues and solutions in knowledgebase and policy documents.
  • Update DNS records, applications, websites, and content management systems.
  • Maintain electronic records with accurate and up-to-date data.
  • Participate in on-call rotations, including evening and weekend hours as needed.
  • Travel domestically as required.
  • Perform other duties and special projects as assigned.
Required Skills and Qualifications
  • Customer-service and results-oriented mindset.
  • Strong problem-solving skills; seeks assistance when necessary.
  • Self-starter with excellent oral and written communication abilities.
  • Capable of handling multiple tasks simultaneously and making effective decisions.
  • Able to work independently without direct supervision.
  • Effective team player in distributed teams across multiple time zones/regions.
  • Hands-on experience with Microsoft Azure, Intune, EntraID, Microsoft Defender (ATP), Microsoft Purview
  • 3-5 years of experience in computer systems support, cloud infrastructure setup/support, network administration, and network installation/configuration.
  • Hands-on experience with Firewall, VPN, and Layer 3/4 Switch configuration.
  • Advanced knowledge of Microsoft Office Suite, Windows 10/11.
  • Experience with Apple/Mac support and deployment
  • Proficient in installing software, patches, and updates for desktops, laptops, and servers.
  • Skilled in troubleshooting complex network and systems infrastructure issues.
  • Direct experience with deployment/support of client systems.
  • Strong phone and interpersonal skills to promote end-user satisfaction.
  • Experience with Active Directory and Windows Servers.
  • CompTIA Security+ and Network+ certifications preferred.
  • Knowledge of NIST/CMMC compliance processes preferred.
Preferred Experience (At Least Two Areas)
  • Cloud platforms such as Microsoft Azure and Amazon Web Services.
  • Microsoft 365 Administration, Intune, Azure EntraID (AD).
  • Cybersecurity experience within the Department of Defense (DoD).
  • CMMC/NIST 800-171 implementation and documentation.
  • Experience with SIEM solutions.
Additional Requirements
  • Ability to work flexible hours, including evenings and weekends, as required for support and maintenance.
  • Domestic travel as needed for client support and project delivery.
  • Commitment to maintaining accurate records and technical documentation.
  • Willingness to take on new projects and responsibilities while supporting ongoing operations.
  • Contribute to a positive, collaborative team environment and seek opportunities to enhance team contributions.
Application Instructions
Interested candidates are invited to submit their resume and a cover letter detailing relevant experience and certifications. Please include examples of past project leadership and technical problem-solving abilities.
Core Values:
Team First
Good Egg
Trusted Advisor
Actively Seeks Knowledge
Own Your Stuff
Client Excellence Mindset
OPSPro is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, physical or mental disability, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), reproductive health decision making, natural or protective hairstyle, sexual orientation, marital status, military service and veteran status, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
OPSPro participates in the E-Verify Employment Verification Program
Upon receiving an offer of employment all applicants will be required to do a background check. Including a criminal record check and employment/education verification.
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About OPSPro

Sourced by ZipRecruiter

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Brambleton, VA, US

Year founded

2013

Social media

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