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Technical Support Engineer Remote Jobs in Red Bank, NJ

Reality Defender

Customer Support Engineer

New York, NY · Remote

$40K - $65K/yr

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake ...

Soda Data

Sales Engineer (Remote)

New York, NY · Remote

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Own product, technical, and security responses on RFPs and RFIs * Support customers through ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Soda Data

Growth Engineer (Remote)

New York, NY · On-site +1

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Soda Data

Lead Sales Engineer (Remote)

Brooklyn, NY · Remote

$160K - $180K/yr

We're hiring a remote Lead Sales Engineer to own the technical side of our biggest enterprise deals ... to support. You've owned the technical win on enterprise deals, and you're already the person ...

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

... class support * No more asking everyone for help, it's right at your fingertips. Having ... Provide technical excellence t for systems, software, and hardware * Document/Update internal Kb ...

My IT Crew

Senior Systems Engineer (Remote)

Brooklyn, NY · Remote

$109K - $150K/yr

... class support * No more asking everyone for help, it's right at your fingertips.Having ... Provide technical excellence t for systems, software, and hardware * Document/Update internal Kb ...

Zenlaw

Full-Stack Engineer (Remote)

New York, NY · On-site +1

As a Zenlaw Full-Stack Engineer you will: * Develop new features working with cross-functional ... Solve complex, but fun, technical problems * Actively partner with our tech team to learn from each ...

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Showing results 21-40

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Red Bank, NJ

Technical Support Engineer Remote information

See Red Bank, NJ salary details

$38.5K

$81.1K

$122.6K

How much do technical support engineer remote jobs pay per year?

As of Aug 6, 2026, the average yearly pay for technical support engineer remote in Red Bank, NJ is $81,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $101,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What cities near Red Bank, NJ are hiring for Technical Support Engineer Remote jobs? Cities near Red Bank, NJ with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you

Customer Support Engineer

Reality Defender

New York, NY • Remote

$40K - $65K/yr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Who we are.

Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media. Utilizing a patented multi-model approach, Reality Defender is robust against the bleeding edge of generative platforms producing video, audio, imagery, and text media. Reality Defender's API-first deepfake detection platform empowers teams and developers alike to identify fraud, disinformation campaigns, and harmful deepfakes in real time.

Backed by world class investors including DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, Reality Defender works with leading enterprise clients, financial institutions, and governments in order to ensure AI-generated media is not used for malicious purposes.

Youtube: Reality Defender Wins RSA Most Innovative Startup

Customer Support Engineer Role.

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake detection platform day to day. This role combines practical technical troubleshooting with customer success responsibilities: you will resolve issues while also building relationships and increasing account visibility to ensure our customers remain successful and continue to renew.

This role can be based remotely, supporting customers across European time zones alongside our existing US-based team, with core support hours of 6am-12pm Eastern Standard Time.

Responsibilities include, but are not limited to:

  • Serve as the primary point of contact for enterprise customers' day-to-day technical questions, troubleshooting, and API integration issues.

  • Own support tickets end-to-end: triage, diagnose, escalate to engineering when needed, and follow through until resolved.

  • Support onboarding and implementation for new customers, including API setup, configuration, and integration testing.

  • Partner with customer success and sales to monitor account health, flag risk early, and bring technical credibility to renewal and expansion conversations.

  • Build and maintain internal documentation, FAQs, and troubleshooting runbooks to reduce repeat tickets and speed up resolution.

  • Relay recurring customer feedback and technical pain points to product and engineering to inform the roadmap.

  • Track support metrics (response time, resolution time, CSAT) and flag trends that need attention.

Who you are.

  • 2-4 years of experience in customer support, technical support, or customer success at a B2B SaaS or API-based company.

  • Comfortable with technical troubleshooting (APIs, integrations, logs) as well as owning the relationship side of an account.

  • Strong written and verbal communication skills, able to translate technical detail for both engineers and business stakeholders.

  • Experience supporting enterprise, financial services, or public sector customers is a plus.

  • Based in Europe, able to support customers across European business hours.

What we offer.

Reality Defender offers the following benefits to all our employees, regardless of location:

  • Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents

  • Dental and Vision plans with 100% premium coverage for employees and their dependents

  • Short/Long-term disability and life insurance plans with 100% premium coverage for employees

  • FSA/HSA and 401k programs

  • Equity compensation

  • 20 days of PTO per year

  • 12 weeks of Parental Leave

  • Learning and Development budget

  • Monthly wellness benefits

  • Annual company-sponsored offsite

Compensation Range: $40K - $65K