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Technical Support Engineer Remote Jobs in Laurel, MD

First American

Sales Engineer (Remote)

Washington, DC · Remote

$85K - $113K/yr

What We Do The Sales Engineer represents and supports company products across various market segments, including First American Trust, providing technical expertise and guidance to the sales team ...

A.C. Coy

Automation Test Engineer (Remote)

Arlington, VA · On-site +1

$53 - $70/hr

... Engineer to support our US Government client. * This will be a 100% remote position. * SELECTED ... support component-level test approaches, tooling, or test data requirements. * Provide technical ...

A.C. Coy

Automation Test Engineer (Remote)

Arlington, VA · Remote

$53 - $70/hr

... Engineer to support our US Government client. * This will be a 100% remote position. * SELECTED ... support component-level test approaches, tooling, or test data requirements. * Provide technical ...

A.C. Coy

Automation Test Engineer (Remote)

Arlington, VA · Remote

$53 - $70/hr

... Engineer to support our US Government client. * This will be a 100% remote position. * SELECTED ... support component-level test approaches, tooling, or test data requirements. * Provide technical ...

New

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues ...

A.C. Coy

DevSecOps Engineer (Remote)

Falls Church, VA · Remote

... supporting major and minor releases, patches, upgrades, and production deployments. * 10+ years of experience providing release support, code promotion, deployment monitoring, and production data ...

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Showing results 41-60

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Laurel, MD

Technical Support Engineer Remote information

See Laurel, MD salary details

$37.2K

$78.4K

$118.5K

How much do technical support engineer remote jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical support engineer remote in Laurel, MD is $78,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $97,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Laurel, MD? The most popular types of Technical Support Engineer jobs in Laurel, MD are:
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What job categories do people searching Technical Support Engineer Remote jobs in Laurel, MD look for? The top searched job categories for Technical Support Engineer Remote jobs in Laurel, MD are:
What cities near Laurel, MD are hiring for Technical Support Engineer Remote jobs? Cities near Laurel, MD with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Laurel, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,358 per year, or $37.7 per hour.

Systems Engineer (Remote)

Business System Solutions

Washington, DC • Remote

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

About Business System Solutions

Business System Solutions is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and is a trusted provider of comprehensive IT services and solutions for both government, commercial and small business clients. We bring cross-industry expertise in areas including defense, healthcare, finance, and IT sectorsdelivering solutions in cybersecurity, data analytics, enterprise reporting, database management, and software development. Taking a full-service approach, we partner closely with our clients to understand their challenges, design tailored technical solutions and deliver impactful results using a range of modern technologies and platforms.

Systems Engineer

Overview:

Business System Solutions is seeking a Systems Engineer (non-supervisory) to work for a Federal client in Washington, D.C. Services may be performed remotely or on-site, as determined by the government/client. Occasional in-person meetings or site visits may be required with reasonable notice. The Systems Engineer is responsible for offering expert IT advisory services focused on infrastructure design, system optimization, and strategic technology guidance. This role integrates advanced knowledge of IT infrastructure with consultative skills to guide technology strategy and implementation across the client space.

Key Responsibilities:

  • Collaborate with engineers, developers, and project managers to gather and validate technical information.
  • Translate complex technical concepts into simple, easy-to-understand language for non-technical audiences.
  • Organize and present information logically to enhance clarity, comprehension, and usability.
  • Ensure documentation aligns with project requirements, style standards, and organizational guidelines.
  • Demonstrated ability with documentation and productivity tools (e.g., Microsoft Office Suite, Adobe Acrobat, Visio).

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).
  • Demonstrated ability with documenting IT infrastructure, including but not limited to:
    • Network Topologies
    • Server and Cloud Environments
    • Security Controls
    • Data Storage and Backup Systems
    • Application Architecture
    • System Configurations and Integrations

Preferred Skills

  • Demonstrated ability to provide advisory and subject matter expertise in:
    • IT modernization planning
    • Cloud migration strategies and implementation
    • Network design, optimization, and performance enhancement
    • Security and compliance alignment with industry standards
    • Business continuity and disaster recovery planning
    • Technology procurement and solution selection
  • Strong problem-solving, analytical, and communication skills.

Benefits for Full Time Employees

401(k)

401(k) matching up to 4%

Competitive Pay

Comprehensive Medical, Dental, and Vision coverage fully paid for employees

Flexible Schedule

Paid Time Off

Full-time and part-time opportunities