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Technical Support Engineer Remote Jobs in Lanham, MD

A.C. Coy

Automation Test Engineer (Remote)

Arlington, VA · Remote

$53 - $70/hr

... Engineer to support our US Government client. * This will be a 100% remote position. * SELECTED ... support component-level test approaches, tooling, or test data requirements. * Provide technical ...

A.C. Coy

Automation Test Engineer (Remote)

Arlington, VA · Remote

$53 - $70/hr

... Engineer to support our US Government client. * This will be a 100% remote position. * SELECTED ... support component-level test approaches, tooling, or test data requirements. * Provide technical ...

A.C. Coy

Automation Test Engineer (Remote)

Arlington, VA · On-site +1

$53 - $70/hr

... Engineer to support our US Government client. * This will be a 100% remote position. * SELECTED ... support component-level test approaches, tooling, or test data requirements. * Provide technical ...

kgs

Monitoring/SRE Engineer (REMOTE)

Washington, DC · Remote

$64.50 - $85.75/hr

Support root cause analysis and after-action documentation for production incidents. * Assist with ... Excellent communication skills and the ability to convey complex technical concepts to non ...

New

Magpie Health Analytics

Data Engineer (Remote)

Baltimore, MD · Remote

$117K - $140K/yr

We are seeking a Data Engineer to support the development of cloud-native data solutions that ... technical user guides. * Stay up to date with emerging technologies, techniques, and trends to ...

System One

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... Create and maintain clear technical documentation for systems, processes, runbooks, and operational ...

System One

Site Reliability Engineer (SRE)

Mclean, VA · Remote

$58.25 - $77.50/hr

... Engineer (SRE) to support the SBA Disaster Lending Platform modernization effort in a remote ... Create and maintain clear technical documentation for systems, processes, runbooks, and operational ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Lanham, MD

Technical Support Engineer Remote information

See Lanham, MD salary details

$37.5K

$79.1K

$119.6K

How much do technical support engineer remote jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical support engineer remote in Lanham, MD is $79,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,600.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are popular job titles related to Technical Support Engineer Remote jobs in Lanham, MD?

For Technical Support Engineer Remote jobs in Lanham, MD, the most frequently searched job titles are:

What cities near Lanham, MD are hiring for Technical Support Engineer Remote jobs?

Cities near Lanham, MD with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Lanham, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,098 per year, or $38 per hour.

Test Engineer (Remote)

Magpie Health Analytics

Baltimore, MD • Remote

Full-time

Posted 22 days ago

Job description

Position Purpose:

We are seeking a Test Engineer to support quality assurance efforts across data pipelines, reports, and dashboards by validating functionality, ensuring data accuracy, user experience, and verifying compliance with technical and business requirements. This role plays a critical part in maintaining system integrity and enabling reliable, user-centered application delivery in a collaborative Agile environment.

Primary Duties & Responsibilities:

  • Assist with writing and executing test cases for data validation, file processing, and dashboard rendering.
  • Perform smoke tests, regression tests, and accessibility (508) checks across multiple environments (DEV, VAL, PROD).
  • Document defects, test results, and deployment readiness in Jira and Confluence.
  • Support integration and end-to-end testing of microservices and AWS-based data workflows.
  • Learn to write and maintain automated test scripts using Python or Pytest.
  • Collaborate with developers, data analysts, and product owners to understand business logic and validation rules.

Minimum Qualifications:

  • Bachelor's degree or higher in computer science, IT, health informatics, or a related field.
  • 4 years of experience in quality assurance, software testing, or technical documentation.
  • Familiarity with test automation tools such as Pytest, Selenium, or Postman.
  • Basic proficiency in Python scripting for test development and validation tasks.
  • Experience using version control systems (e.g., Git) and working within CI/CD environments.
  • Strong attention to detail, ability to write and follow test plans, and communicate findings clearly.
  • Comfort working in Agile teams and using tools such as Jira and Confluence.

Preferred Qualifications:

  • Experience testing reporting platforms, dashboards, or data pipelines in healthcare, government, or regulated environments.
  • Familiarity with accessibility and compliance testing, including Section 508 standards.
  • Exposure to system security documentation or control assessments (e.g., ATO, audit prep, risk registers).
  • Understanding of quality control plans (QCPs), defect lifecycle management, and Agile reporting tools such as Jira.
  • Experience supporting testing for large-scale data validation, document submission, or cloud migration efforts.
  • Relevant Testing, Agile, and/or AWS certifications preferred